• Getting Started – This PDF has everything you need to know for sending a message. 
• Quick Start for New Users - The simple one-time setup for new users in this PDF will make learning the system and sending notifications quick and easy. 
• Advanced Training – This PDF guide contains some of the more advanced features you can use to enhance your notifications. 
• How to Share lists with other users at your school - No need to reinvent the wheel!  Subscribe to lists others have created.

COMMON TASKS IN SCHOOLMESSENGER: 

1. Blocking Phone Number or Email Address New!
2. Unblocking Phone Numbers or Email Addresses New!
3. Obtaining a Contact History Report New!
4. Changing/Adding Messages for Contacts to Receive New!
5. Sending Messages to Self-Subscriber List in School Messenger
6. Creating a Community Self-Subscriber List
7. Update your Default Account Email to NoReply
8. Creating Reuseable Lists for Broadcast Messages - This is the same process used to create lists "on the fly" when using the "New Broadcast" orange button located on the dashboard.
9. Creating Customized Reusable Lists i.e. Parent Portal -This example demonstrates how to create a list of students and send a message to their parents if they have not yet created a Parent Portal account.
10. Create Lists with Teacher and Student Contact Data - This explains how to target parents of students in a specific period or class. Example: 5th Grade Students in Mrs. Brown's class who went to Science Camp.
11. Creating Lists by Teacher Sections (Period and Course) - This explains how to target parents of secondary level students in a specific period and course.
12. Procedure to Create a File to Upload to School Messenger - This explains how to use AERIES query data in SchoolMessenger in instances where students are in AERIES but inactive, so data has to be manually captured and brought into SchoolMessenger.
13. Procedure to Create a File for Students Missing TDAP Shot - Used to target specific parents of students who have not yet turned in their TDAP confirmations.
14. Changing/Adding Messages for Contacts to Receive - Used to manually configure what messages a parent receives. Example: Attendance, General, No email and Survey.
15. Manually Adding Temporary or Non-CUSD Contacts - Used to manually create a group of contacts for a specialty group. Example: Non-CUSD employees, Volunteers, or District-wide Music Teachers
16. Finding Contacts In SchoolMessenger - Used to check contact information for a particular student, estimate how large a certain list will be, or how many students are in the system for a particular school. It is also useful to find a contact who has an invalid phone number.
17. Updating Existing Contact Data - Update existing phone numbers or email addresses in a Contact Record.
18. Obtaining a Contact History Report - Used to establish how and when a certain recipient was contacted. Example: Email, phone numbers and message types.
19. Viewing broadcast reports and removing subscriber blocks - Recipients can block themselves from receiving messages.  This explains how to reverse this action.

If you need any non-emergency assistance, or have any questions, the best way to make contact is to go to the SchoolMessenger Forum by clicking the link below and submitting your request online: http://www.schoolmessenger.com/support

You may also send e-mail at support@schoolmessenger.com.

The hours for non-emergency support are 7:00 am – 7:00 pm Central Time, emergency support is available 24/7 at 800.920.3897.