Chromebook

Tips & Tidbits

Chromebook Help

Student Help - Login to Incident IQ to create your help ticket.

Chromebook Won't Turn On/Doesn't Seem to Charge

The Lenovo 100e will sometimes not turn on or doesn't seem to charge. When this happens, the powercord has often gone into a "powersave mode."

To help remedy this:

Unplug the cord from the wall and the device and disconnect both pieces. Let it sit for a while as this allows it to reset itself.
Plug the device back in after this time and allow it to sit and charge.
To attempt to power it back on, press the refresh button (above the 3/4 on the keyboard) as well as the power button. Tapping on them a few times will typically have the device turn back on.
If the light is red, then the device was probably dead, even if it had been plugged in previously for some time.
These devices need to be powered off regularly. Simply opening and closing the device does not actually power the device off. Powering it off at least once every other day will help to prevent this from happening.

Shutdown Chromebooks Often

Chromebooks do need to be fully shutdown often. Opening and closing the lid does not actually shut it down. To shutdown your device, click the bottom right on your toolbar and tell it to Shut Down.

Update Google Chrome

Google Chrome should update automatically, but if your Chromebook is off for any length of time (summer, fall break, etc.), you will need to check manually.

Update Google Chrome

Reset Google Chrome

To reset Google settings back to the default, click the three dots in the top right corner, click "Settings", scroll down and click "Advanced," scroll all the way down again and click "Restore settings to their original defaults."

Clear Cookies/Cache

The "invisible" clutter needs to be cleaned out of your Chromebook from time to time. To do this, press Ctrl H, click "Clear browsing data," select "All Time" from the drop down menu, and click on "Clear data."

Save your login information in a safe place. Your user ID is everything before the @ sign. This user ID is used for most programs on campus. Your email address is Google powered, so you are able to login on another device by going to mail.google.com, just be sure to use the @aguafria.org not gmail.com.

Charge Chromebooks Nightly

Chromebooks need to be charged nightly. We encourage you to leave your charger at home as it is the first thing that is lost, swapped, or stolen. To preserve battery life, do not charge anything to your Chromebook and fully power off your Chromebook versus just closing the lid.

Keyboard Typing Wrong Letters

The keyboard language will sometimes change itself with Chrome updates. The language had been changing from US English (US) to CO English (US) with Colemak keyboard.

Know Your Barcode Numbers

Please note that the barcodes on the charger and the Chromebook may not match one another. There is also a small label with your student ID on each device. Keep these labels on the devices to help you know which device is yours. Please do not add any additional stickers to your device. Cases are acceptable.

Chromebooks Don't Print

Our Chromebooks aren't setup for printing capabilities. Print jobs are limited to ten pieces of paper daily (10 single sided or 20 double sided). We will let you know once printing capabilities has been resumed.

Chromebook Overload

The Chromebook processor can only handle so much activity during your class time. While in your video conferencing, only have 1-2 tabs open at a time. The more you are doing on your Chromebook at one time may cause you to be bumped from your video conference which requires the most bandwidth and processing to run correctly.

Internet Connectivity Issues

In addition to clearing out cookies/cache, your modem may also need to be reset often. To do so, unplug the power from the back of the modem, wait thirty seconds, then plug it back in. This will help to fix internet connection problems and resolve wireless issues. It's also best to limit other internet items such as watching videos, listening to music, etc. while in your video conferences.

Chromebook Facts

Millennium is a 1:1 technology school. Students will be issued a school issued Chromebook day 1 or 2 of their enrollment. This Chromebook is intended to be their device all four years. Information regarding our 1:1 program is embedded within the Students Rights and Responsibilities Handbook. Personal devices are unable to be used on campus. WiFi is not granted for personal devices such as tablets, phones, laptops, etc.

Student Accounts

Student accounts go live within two hours after the student has been input into the system. Chromebooks are issued once an account has gone active in our system.

Student usernames are everything before the @ sign on their email address. This username and password is primarily used for everything on campus, including StudentVUE. Please make sure you're leaving off the @aguafria.org when logging into to other platforms outside of the Google products.

Cost/Fees for Device Repair and Replacement

Should the Chromebook stop working or become damaged, students need to go to the library to have it looked at immediately and given to our Library Multimedia Assistant, Mrs. Stover to make an assessment. Once assessed, our site tech will do any repairs that are needed.

Please note the following:

All repairs must be made by an Agua Fria Union High School District, certified technician.
Additional costs can be assessed for repairs/parts not listed, but are needed to maintain the school device. We do offer a device protection plan (DPP) for $30 each school year that is renewable each year. For additional information, please visit www.aguafria.org/dpp.
An email will be sent to the student, and parent if an email address is available, notifying them of any costs.
The Device Protection Plan becomes void if repair and replacement costs are deemed excessive.
Warranty of the school device will be voided if the device is damaged.

Chromebook Checkout|Return

Chromebooks are issued to new students within a few hours of enrollment or first thing on day 2 depending on their enrollment time. Students withdrawing from Millennium need to return their Chromebook and charger during the withdrawal process. The exception to this would be if students are transferring to a school within the district or transferring to online with AFUHSD. The Chromebook will follow students for in district transfers.

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