Internet Access
Where can I go to get internet hotspots?
Use any smartphone as a wifi hotspot.
Comcast Xfinity Free WiFi network
Comcast Xfinity has turned on a Wi-Fi sub-network on all of their home/business internet routers and made it free to access for anyone within range.
Comcast removed data plan caps for 60 days, making all connections unlimited.
Frozen disconnects and lat fees
Verizon Wireless
Waving new line activation fees, late fees, and service terminations through May 13th, 2020
Free international calling until April 30th, 2020
Additional 15GB of mobile hotspot data has been added for all customers and data plans.
T-Mobile
All smartphone data plans are unlimited through May 13th, 2020
All smartphone hotpot plans can add an additional 10GB per month for two months free
Free unlimited international calling
AT&T wireless
All late fees for wireless, home phone and broadband residential customers are waived until May 13, 2020
Domestic wireless plan overage charges for data, voice and text for residential customers are waived until May 13, 2020
To make it easier for households to access educational resources, Comcast has a program for families which includes 2 months of free high-speed internet.
In addition to Internet Essentials, Comcast is also taking steps to implement the following new policies for the next 60 days:
Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.
Internet Essentials Free to New Customers: It’s now easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.
Increasing the Speed of Internet Essentials: Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.
News, Information and Educational Content on X1 and Flex: For those with school-age students at home, we’ve created new educational collections for all grade levels in partnership with Common Sense Media. Just say “education” into your X1 or Flex voice remote. To help keep customers informed, we also have created a collection of the most current news and information on Coronavirus. Just say “Coronavirus” into your X1 or Flex voice remote.
Pausing Our Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.
24x7 Network Monitoring: Underpinning all of these efforts, Comcast’s technology and engineering teams will continue to work tirelessly to support our network operations. We engineer our network capacity to handle spikes and shifts in usage patterns, and continuously test, monitor and enhance our systems and network to ensure they are ready to support customer usage. Our engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability. We are monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well.
For more details on Comcast's response to the coronavirus, go to www.xfinity.com/prepare..