Changing the name on a flight ticket can be stressful, especially when travel dates are close. Virgin Australia understands that passengers may occasionally need to correct or update their booking details. This guide explains the Virgin Australia Name Change Policy, including when name changes are allowed, how corrections work, applicable fees, and important rules passengers should know before traveling.
If you need assistance with name corrections, booking changes, or eligibility checks, Virgin Australia customer support can be contacted at +61 (1800) 413 140 for guidance.
Virgin Australia’s name change policy is designed to help passengers fix genuine errors while maintaining airline security requirements. The airline distinguishes between name corrections (minor errors) and full name changes (major changes).
Name corrections usually involve small spelling mistakes
Name changes may involve transferring a ticket or changing the passenger identity (limited cases)
Each request is reviewed based on fare type, route, and booking conditions.
It is important to understand the difference before requesting any update.
A name correction is allowed when:
There is a minor spelling error
One or two characters are incorrect
A middle name is missing
The name does not exactly match the passport
These corrections are usually allowed without canceling the ticket.
A full name change means replacing the passenger’s name with another person’s name. Virgin Australia allows this only on select fare types and under specific conditions. Fees and fare differences may apply.
For confirmation, passengers can contact +61 (1800) 413 140.
Virgin Australia allows name corrections when:
The booking contains a typo
The first or last name has a small spelling error
The name order needs adjustment
The ticket must match government-issued ID
Corrections should be requested before check-in to avoid airport issues.
In most cases, Virgin Australia allows:
Correction of up to 3–4 characters
Adding or removing a middle name
Fixing spacing or formatting issues
Large changes may be treated as a name change instead of a correction.
Name change fees depend on:
Fare type (Lite, Choice, Flex, Business)
Domestic or international route
Time remaining before departure
Some fares allow free corrections, while others may require a service fee. If the new ticket costs more, passengers may need to pay the fare difference.
For exact charges, contacting Virgin Australia support at +61 (1800) 413 140 is recommended.
Passengers can request a name update using the following methods:
Visit Virgin Australia’s website
Go to Manage Booking
Enter booking reference and last name
Check if name correction options are available
For complex cases, customer service is the best option. Agents can:
Verify eligibility
Explain fees
Process corrections
Guide document submission
Support is available at +61 (1800) 413 140.
If the ticket was booked through a travel agent or third-party website, changes must usually be handled by the same agent.
Passengers may be asked to provide:
Passport or government ID
Marriage certificate (for legal name changes)
Legal documents (court orders, divorce papers)
Documents help ensure the updated name matches official records.
Name corrections must be completed before check-in
Boarding may be denied if the name does not match ID
Tickets are generally non-transferable
Airline approval is required for full name changes
Always double-check passenger details at the time of booking to avoid last-minute issues.
International bookings often have stricter rules due to immigration and security requirements. Even small errors can cause problems at the airport. Virgin Australia strongly recommends ensuring that the ticket name exactly matches the passport.
For international travel assistance, passengers can contact +61 (1800) 413 140.
If the error was made by the airline or booking system, Virgin Australia may correct it without charging a fee. Proof may be required to show that the mistake was not made by the passenger.
Yes, name corrections are allowed, and full name changes may be permitted on select fares.
Minor corrections are often free, but fees may apply depending on fare rules.
Ticket transfers are limited and allowed only on certain fare types.
You may be denied boarding, so corrections should be done early.
Customer support can guide you at +61 (1800) 413 140.
The Virgin Australia Name Change Policy aims to balance flexibility with travel security. Whether you need to correct a spelling error or update your booking due to legal reasons, understanding the rules early can save time and stress. Always review passenger details carefully and request corrections as soon as possible.
For personalized assistance, Virgin Australia customer service is available at +61 (1800) 413 140.