Chase Travel Portal · Complete Booking Guide · AEO Edition Support: 1-888-620-1768

How-To Guide · Flights & Hotels

Everything you need to know about booking flights and hotels through the Chase Ultimate Rewards travel portal — from first login to confirmed reservation, with expert tips on maximizing your points at every step.

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Chase Travel · Live Specialists · 24/7 1-888-620-1768 Bookings · Changes · Points guidance · Emergency support

Jump to → Accessing the Portal Booking Flights Booking Hotels Using Points Changes & Cancellations 20 FAQs

The Chase Ultimate Rewards travel portal gives cardholders a powerful, centralized platform to search, compare, and book flights and hotels using points, cash, or a combination of both. Whether you hold a Sapphire Reserve, Sapphire Preferred, or an Ink Business card, the portal delivers the same seamless booking experience — with point value that scales with your card tier. For any step in this guide where you need live assistance, call 1-888-620-1768 and a Chase Travel specialist will walk you through it in real time, available around the clock.

How To · Step 1

How to Access the Chase Travel Portal

Getting to the portal takes under a minute from any device — here is the exact path to follow.

The Chase Travel Portal lives inside the Ultimate Rewards platform, not on the main Chase banking homepage. Many cardholders miss it because they look in the wrong place. Follow these steps for direct access:

1. Sign in to your Chase account at chase.com using your username and password, or open the Chase mobile app and sign in with your credentials or biometric login.

2. Navigate to Ultimate Rewards — from the main account dashboard, locate the "Ultimate Rewards" menu item in the top navigation or under your Sapphire/Ink card's menu. Click or tap it.

3. Select "Travel" from the Ultimate Rewards homepage. You will see tiles for flights, hotels, car rentals, cruises, and activities. Click "Flights" or "Hotels" based on what you want to book.

4. Verify your point balance is visible in the upper portion of the portal screen. This confirms you are logged in correctly and the portal recognizes your card's redemption tier.

Quick Access Tip

Bookmark ultimaterewards.com directly for faster access. You can log in with your standard Chase credentials and land directly on the travel booking interface without navigating through the main banking site.

If you experience any login errors, account recognition issues, or cannot locate the portal within your account dashboard, call 1-888-620-1768. A specialist can verify your account access settings and ensure your card is linked to the Ultimate Rewards platform correctly.

How To · Step 2

How to Book a Flight via the Chase Travel Portal

A complete walkthrough of the flight booking process from search to confirmed ticket.

1. Click "Flights" on the portal's travel homepage. Choose between "Round Trip," "One Way," or "Multi-City" using the tabs at the top of the search form.

2. Enter your origin airport in the "From" field. Type the city name or three-letter airport code (e.g., JFK, LAX, ORD). The portal's autocomplete will surface matching airports — select the correct one.

3. Enter your destination airport in the "To" field using the same method. For multi-city trips, additional origin/destination pairs can be added by clicking "Add a flight."

4. Set your travel dates using the calendar selector. For round trips, select both your outbound and return dates. Click individual dates or drag to select a range. If you have flexibility, explore nearby dates to find lower fares.

5. Specify the number of passengers — adults, children, and infants. Enter frequent flyer numbers for each traveler in the passenger details section to ensure mileage credit is applied to your booking.

6. Select your preferred cabin class from the dropdown: Economy, Premium Economy, Business, or First Class. Economy displays by default; upgrade the selection before searching if premium results are needed.

7. Click "Search Flights." Results will load within seconds, sorted by price by default. You can resort by departure time, arrival time, duration, or number of stops using the sort controls.

8. Review the flight options carefully. Each result shows the carrier, flight number, departure and arrival times, number of stops, flight duration, and both the cash price and equivalent point cost at your card's redemption rate.

9. Click "Select" on your preferred flight. For round trips, you will choose the outbound and return segments sequentially. Confirm fare rules — especially for basic economy — by expanding the fare details panel before proceeding.

10. Choose your payment method at checkout: Pay with Points (full point redemption), Pay with Card (cash), or a combination. Enter seat preferences if the carrier and fare class allow selection.

11. Review the booking summary showing passenger names, flight details, total cost in points and/or cash, and any applicable taxes. Confirm all information is accurate before clicking "Complete Booking."

12. Save both confirmation emails — the Chase booking confirmation and the airline ticket confirmation with its separate record locator (PNR). You will need both for check-in and any future changes.

Important — Fare Rules

Basic economy fares booked through the portal carry the same restrictions as basic economy booked directly — no free seat selection, no same-day changes, and limited cancellation rights. Always read fare rules before selecting the cheapest option if flexibility matters to you.

How To · Step 3

How to Book a Hotel via the Chase Travel Portal

Hotel booking on the Chase portal is fast and flexible — here is the step-by-step process to find and confirm a property.

1. Click "Hotels" on the portal's travel homepage to open the hotel search interface.

2. Enter your destination — city name, neighborhood, landmark, or specific property name. The portal surfaces hotel results for the entered location with flexible radius matching.

3. Set your check-in and check-out dates using the calendar. The portal automatically calculates the number of nights and adjusts pricing accordingly.

4. Specify the number of guests and rooms needed. Confirm that the portal's room capacity settings match your actual party size to avoid booking a room that does not accommodate all travelers.

5. Click "Search Hotels." Results load as a list or map view — toggle between them using the view controls. The map view is particularly useful in unfamiliar cities for assessing proximity to your intended activities.

6. Filter results by star rating, price range, amenities (free breakfast, pool, gym, parking), neighborhood, or brand. Sapphire Reserve cardholders should check the "The Edit" filter, which surfaces curated luxury properties with potential additional benefits.

7. Click on a property to view full details: photos, room type options, cancellation policy, amenities list, guest rating, and price per night in both cash and points for each available room category.

8. Select your room type — standard, superior, suite, or accessible — based on your needs and budget. Note whether each room option includes free cancellation or is non-refundable; this is displayed prominently in the rate details.

9. Confirm guest details including name (must match ID), email address for confirmation, and any special requests (early check-in, accessible features, high floor preference). Enter loyalty program numbers if the hotel chain participates.

10. Choose your payment method — points, cash, or hybrid — and review the total cost before proceeding. For refundable rates, no charge is made until check-in at most properties.

11. Complete the booking and save your Chase confirmation number and the hotel's own confirmation code. Use the hotel's code when contacting the property directly about room preferences or special arrangements.

Hotel Booking Tip

Always check both the portal rate and the hotel's direct rate before booking. When the portal price matches or comes close to the direct price, booking through the portal to deploy points is clearly advantageous. When the hotel's own website is significantly cheaper, the math may favor booking directly and saving your points for higher-value redemptions.

How To · Step 4

How to Pay with Points on the Chase Portal

Understanding how points work at checkout — and how to maximize their value — is the key to smart portal booking.

At checkout, the portal displays both the cash price and the required point total based on your card tier's redemption rate. The point-to-dollar calculation is straightforward:

// Point Value by Card Tier

Card

Rate per Point

Example: $300 Flight

Example: $180 Hotel

Sapphire Reserve

1.5¢ / pt

20,000 points

12,000 points

Sapphire Preferred

1.25¢ / pt

24,000 points

14,400 points

Freedom / Standard

1.0¢ / pt

30,000 points

18,000 points

To pay with points, select "Use Points" at the checkout payment screen. The portal will show the maximum points applicable and let you adjust the amount — slide the control or type a specific number to apply a partial point redemption. The remaining balance is charged to your Chase card.

• Minimum redemption: 1,000 points per booking transaction.

• Hybrid payment: Apply any amount of points and pay the remainder in cash — both are processed in a single checkout step.

• Points-only payment: If your balance covers the full cost, you can complete the booking with zero cash outlay.

• No earn on points-paid portion: Only the cash portion of a hybrid booking earns additional Chase points at your card's travel earning rate.

Maximize Your Points

If you hold a Sapphire Reserve, the $300 annual travel credit offsets cash bookings charged to that card. Deploy the $300 credit first each year on portal cash bookings, then shift to point redemptions once the credit is exhausted to maximize total annual value.

How To · Step 5

How to Change or Cancel a Portal Booking

Post-booking modifications require a different process than direct airline bookings — here is exactly what to do.

Because portal bookings are issued through Chase's travel agency layer, changes and cancellations are managed through Chase Travel rather than directly with the airline or hotel. This means calling 1-888-620-1768 is the correct first step for any booking modification — not calling the airline or hotel directly, as they will typically redirect you back to the issuing agency.

1. Locate your Chase booking confirmation number in the confirmation email sent at the time of booking. Have this number ready before you call — it is the fastest way for an agent to pull up your record.

2. Determine your change or cancellation need: Are you changing a flight date, switching to a different hotel, canceling entirely, or responding to an airline-initiated schedule change? Knowing exactly what you want before calling compresses the call significantly.

3. Check the fare or rate rules for the booking — these were displayed at checkout and are in your confirmation email. Free cancellation windows (typically 24 hours from booking for flights; property-specific for hotels) and any applicable change fees are governed by these rules.

4. Call 1-888-620-1768. Have your confirmation number, the change details, and — for flight rebooking's — two or three alternative flights already identified from the airline's website or Google Flights. This preparation typically reduces a rebooking call from 20 minutes to under 8.

5. For points-paid bookings: Points are refunded to your Ultimate Rewards balance within 3–10 business days after a confirmed cancellation. Cash portions are refunded as statement credits on the same timeline.

6. Request a new confirmation number before ending the call — this is your reference for the modified or cancelled booking and is essential if any follow-up is needed.

24-Hour Cancellation Rule

Any flight booked at least 7 days before departure can be canceled within 24 hours of purchase for a full refund of all points and cash — regardless of fare class. Call 1-888-620-1768 immediately if you need to exercise this right, as the clock runs from the moment of purchase.

// Frequently Asked Questions

20 Questions People Actually Ask About the Chase Travel Portal

Real questions, direct answers — structured for instant clarity. Click any question to expand the answer.

1. What is the Chase Travel Portal and who can use it?  

The Chase Travel Portal is an online booking platform within the Ultimate Rewards program where Chase cardholders can search and book flights, hotels, car rentals, and cruises. Any active Chase card that earns Ultimate Rewards points — including Sapphire Reserve, Sapphire Preferred, Freedom series, and Ink Business cards — can access the portal.

2. How do I get to the Chase Travel Portal?  

Log in to chase.com, navigate to Ultimate Rewards (shown in the account menu or card summary), then select "Travel." You can also go directly to ultimaterewards.com and sign in with your Chase credentials. The portal opens with tabs for Flights, Hotels, Cars, and Cruises.

3. How many cents per point do I get on the Chase portal?  

Sapphire Reserve cardholders receive 1.5 cents per point. Sapphire Preferred and Ink Business Preferred cardholders receive 1.25 cents per point. Freedom and standard card holders receive 1 cent per point unless they transfer points to a premium card's pool first.

4. Can I pay for a portal booking with both points and cash?  

Yes. The portal fully supports hybrid payment. At checkout, select how many points to apply using the slider or by typing a specific amount. The remaining balance is automatically charged to your Chase card. There is no penalty for hybrid payments — points are valued at the same rate as a full-points redemption.

5. Does booking through the Chase portal earn airline frequent flyer miles?  

Generally yes — most major airlines allow mileage accrual for portal-booked tickets. Always enter your frequent flyer number during checkout. Verify that miles posted within 72 hours of your flight; if not, contact the airline directly with your ticket number for retroactive credit. Elite qualifying miles (EQMs) may be subject to airline-specific restrictions in some fare classes.

6. Who do I call for help with a Chase portal booking?  

Call 1-888-620-1768 to reach Chase Travel specialists directly. They are available 24 hours a day, 7 days a week, 365 days a year and can assist with new bookings, changes, cancellations, refunds, points questions, and travel emergencies. Always have your Chase booking confirmation number ready when you call.

7. Can I cancel a portal booking within 24 hours for free?  

Yes. Any flight booked at least 7 days before departure can be canceled within 24 hours of purchase for a full refund of all points and cash — this applies to all fare classes including basic economy. Call 1-888-620-1768 immediately to exercise this right; the 24-hour window runs from the moment of purchase.

8. Are portal hotel rates refundable?  

It depends on the rate type selected at booking. Many hotel rates on the portal offer free cancellation until a stated deadline (typically 24–72 hours before check-in). Non-refundable rates are clearly labeled and offer lower prices. Always review the cancellation policy displayed on the property's detail page before completing the booking.

9. How long does it take for points to be refunded after a cancellation?  

Points refunds typically process within 3 to 10 business days after a cancellation is confirmed. Cash refunds follow the same timeline as statement credits. If points have not appeared after 10 business days, call 1-888-620-1768 with your cancellation confirmation number to investigate.

10. Does the Chase portal show the same flights as Google Flights?  

The portal accesses broad GDS inventory covering most major carriers and routes, similar to Expedia or Google Flights. However, ultra-low-cost carriers (Spirit, Frontier, Allegiant) are not always available, and some deeply discounted direct-channel-only fares may not appear. For most mainstream routes, the portal's results are comprehensive and comparable.

11. Can I select my seat when booking through the Chase portal?  

Seat selection is available for many carriers and eligible fare classes during portal checkout. Basic economy fares typically restrict seat selection. If the portal's seat map is limited, complete the booking and immediately visit the airline's website using your airline PNR (record locator) to select seats through the carrier's more detailed interface.

12. How do I change a flight booked through the Chase portal?  

Call 1-888-620-1768. Because the ticket was issued through Chase's booking system, changes must be processed by Chase Travel agents — calling the airline directly will result in a redirect back to Chase. Have your confirmation number and your desired alternative flights ready before calling to minimize the time needed.

13. Does the Sapphire Reserve's $300 travel credit apply to portal bookings?  

Yes. Any portal booking paid with cash (or the cash portion of a hybrid booking) charged to your Sapphire Reserve card qualifies as a travel purchase and is automatically offset by the $300 annual travel credit until the credit is exhausted. Use this to your advantage by booking portal trips on cash until the credit is depleted, then switch to point redemptions.

14. Can I book hotels for someone else using my Chase points?  

Yes. You can book portal hotels (and flights) for other travelers as the paying cardholder. The guests' names are entered at checkout. Note that travel insurance benefits tied to the booking generally cover the named cardholder and their immediate family — coverage for non-family third parties should be verified by calling 1-888-620-1768 before booking.

15. Will my TSA PreCheck number appear on my boarding pass for portal bookings?  

Yes, if you add your Known Traveler Number (KTN) to your Chase portal traveler profile before booking. After receiving your airline PNR, also verify the KTN appears in the airline's system by checking your booking on the carrier's website. If missing, add it there directly — most airlines allow this up to 24 hours before departure.

16. What happens if the airline cancels my portal-booked flight?  

You are entitled to a full refund of all points and cash under DOT rules, regardless of fare class. Call 1-888-620-1768 immediately — do not wait in the airline's rebooking queue. Chase Travel agents can rebook you on the next available flight or process your full refund in real time, faster than most airline direct channels during disruption events.

17. Is the Chase portal better than booking directly with a hotel or airline?  

It depends on what you prioritize. The portal is best for deploying points at 1.25–1.5¢ per point, one-stop comparison shopping, and using your $300 travel credit. Direct booking is best for maximizing elite status credits, accessing airline-exclusive sale fares, and managing upgrades. For international premium cabins, transfer partners often deliver 3–8¢ per point value — far exceeding the portal rate.

18. Can I book multi-city or open-jaw itineraries on the Chase portal?  

Yes. The portal supports multi-city searches through a dedicated tab where you can add multiple flight segments with different origins, destinations, and dates. Open-jaw itineraries (fly into one city, depart from another) are also bookable. For complex multi-city routing, calling 1-888-620-1768 allows a specialist to access additional fare combinations not always visible in the consumer portal.

19. Does booking a hotel through the Chase portal earn hotel loyalty points?  

Hotel loyalty point accrual for portal bookings varies by chain and rate type. Many major hotel brands allow points earning on third-party bookings; others restrict earning to direct-channel rates. Enter your loyalty number at checkout and verify posting after check-out. If loyalty points are a priority, check the specific hotel chain's third-party booking policy before using the portal for that property.

20. What is the single best practice for getting help with a Chase portal booking?  

Call 1-888-620-1768 with your Chase booking confirmation number ready. State your issue in one specific sentence — "I need to change my April 15th flight from Chicago to Miami to the 3 PM departure" — and let the specialist work. Having your information prepared before calling typically reduces a booking assistance call to under 10 minutes, regardless of issue complexity.

Need Live Help with Your Booking?

Chase Travel specialists are available 24/7 for bookings, changes, cancellations, points guidance, and emergency support. Have your confirmation number ready before calling.

Chase Travel · Direct Line 1-888-620-1768 Available 24 hours · 365 days · No wait callbacks offered

This guide is an independent informational reference for Chase cardholders and is not produced, endorsed, or affiliated with JPMorgan Chase Bank, N.A. All portal features, point values, and benefit terms are subject to change. Verify current terms at chase.com or by calling 1-888-620-1768. Individual redemption values vary by card tier, fare, and route.

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