How to Troubleshoot Arlo Support Camera Offline Issue?
If you’re facing an issue with the Arlo camera network connectivity for various reasons or your Arlo goes offline. To troubleshoot this issue you must need to follow the below-mentioned steps:
● Unplug the Arlo Go Camera, release the battery, plug in the battery again, and check the LED status when the battery door is closed.
● If the LED is not blinking, make that the battery is inserted correctly into the camera and that the battery is not dead.
● If the LED blinks amber light, it indicates that the battery is critically low.
● If the camera battery is low or dead, insert the fully charged battery into the camera.
● Arlo Go cameras might not light the LED when the battery is not low and turned off from the camera settings. Log out of and back into the Arlo app if you turn off the LED. Try moving your camera to an area with better mobile coverage if it is still offline. Resetting your Arlo Go camera and setting it up again might be necessary if that does not work.
● If the LED lights are blue slowly, the camera starts up.
● If the LED lights are blue slowly, the camera starts up.
● Wait for some time until the LED patterns stop changing.
Keep checking the LED behavior after the camera starts the process of the LED status:
LED blinks blue rapidly: When Arlo's camera is connected to the cloud.
Sign out of the Arlo app on your mobile device or internet browser and log in again. If your camera still appears offline in the Arlo app, talk with the support team to assist you with your issue.
LED blinks blue and purple: Arlo's camera is connected to the network and cloud.
● Wait for some time and check the LED behavior changing rapidly.
LED blinks solid blue: This shows that the camera doesn't connect to the Arlo account.
LED blinks solid amber light: It indicates No SIM card insert or the SIM card is damaged.
(If you want to get a new SIM card, you will need to contact your Arlo Go service provider).
LED blinks amber slowly: Your Arlo camera doesn't have LTE network coverage.
Move the camera to an area with LTE network coverage.
LED blinks amber rapidly: Arlo camera is connected to the cellular phone network but doesn't connect to the cloud.
LED Blinks amber and blue: Arlo camera receiving firmware update. Wait to unplug the battery until the camera update is complete and the camera is rebooting successfully.
● Check the LED to turn off and turn it on once again. It slowly blinks the blue light for 20-30 seconds and settles its status.
Note: If the LED blinks the blue light slowly during the installation process and shows the various color before it turns off, you might change the status of the LED from your camera settings.
● If you’re still facing the issue with the camera, visit the live chat and talk to our support technicians today to get rid of this issue.
Why My Arlo Base Station Goes Offline and How Can I Troubleshoot It?
These troubleshooting steps help you reconnect your Arlo SmartHub or Base Station to the internet if you were previously able to connect:
● Check the LED light status in the middle of your smart hub and base station.
● If your Arlo camera LED blinks solid amber light, you must have an issue with your connection. If your internet LED blinks blue or green, your camera base station is online.
● Ensure that your Ethernet cable is connected with the base station correctly.
● Unplug both ends of the Ethernet cable. Examine the length of your Ethernet cable to ensure the Ethernet cable is not damaged.
● Check your internet connectivity by using the Ethernet cable.
● Ensure the light of the Wi-Fi router is on after connecting the Ethernet cable.
● Must check your power adapter.
● Unplug both ends of the power adapter. Check the length of the cord to ensure that it's not damaged.
● Plug the power adapter back and reinsert it into the base station.
● Ensure the power adapter is securely connected to your Arlo base station and plugged into the power outlet.
● Verify that the Base Station doesn't plug into a power outlet.
● Try a different power outlet if necessary.
● Try connecting directly to the wall using a surge protector or power strip.
● Check your Ethernet cable connectivity on another connected device.
● Powers cycle your Arlo camera base station or smart hub.
● Perform a factory reset process on your Arlosmart hub or base station.
● Check your Wi-Fi network login credentials & network information.
● Keep checking your other peripheral devices.
● Then, check your VPN connection settings.
● Make sure that your Wi-Fi router is not connected to the VPN. If necessary, try to disable your VPN.
To know more information about Support Arlo Camera Offline, contact us at +1-888-653-7160 experts.