Traveling with children requires extra care and planning. The Virgin Australia Minor Policy is designed to ensure the safety, comfort, and proper supervision of infants, children, and unaccompanied minors on domestic and international flights. This guide explains age rules, unaccompanied minor services, documentation requirements, airport procedures, and important conditions parents should know before booking.
For assistance with minor bookings, documentation, or eligibility checks, Virgin Australia customer support is available at +61 (1800) 413 140.
Virgin Australia classifies young travelers into different categories based on age. Each category has specific rules to ensure safe travel and compliance with aviation regulations.
The policy covers:
Infants traveling with adults
Children traveling with guardians
Unaccompanied minors traveling alone
Required documents and supervision procedures
Rules may vary based on route, fare type, and destination.
Infants are passengers under two years of age.
Key rules:
Infants cannot travel alone
Must be accompanied by an adult aged 18 or above
The accompanying adult is responsible for the infant at all times
Infant seating and safety requirements must be followed
Children between two and eleven years old must also travel with an adult.
Important conditions:
Children in this age group cannot travel alone
Must be booked on the same reservation as the accompanying adult
Seating separation is generally not permitted
Cabin crew provide assistance but are not guardians
Children aged 12 to 15 may travel alone under Virgin Australia’s Unaccompanied Minor Service, subject to approval.
This service includes:
Supervision from check-in to boarding
In-flight monitoring by cabin crew
Escort assistance upon arrival
Safe handover to an authorized guardian
Parents can request this service during booking or by contacting +61 (1800) 413 140.
The Unaccompanied Minor Service ensures that children traveling alone receive proper care throughout their journey.
Service highlights:
Dedicated staff assistance at the airport
Priority handling during boarding and arrival
Clear communication with parents or guardians
Controlled handover process at destination
Availability may be limited on certain routes or flights.
Parents or guardians may need to provide:
Government-issued ID or passport of the child
Consent form for unaccompanied minors
Details of the receiving guardian at destination
Contact information for emergencies
For international travel, additional immigration documents may be required.
Virgin Australia follows structured airport procedures to ensure minor safety.
These include:
Early check-in requirement
Staff escort through security and boarding
Priority boarding for unaccompanied minors
Controlled arrival and guardian verification
Parents must remain at the airport until the flight departs when using the UM service.
During the flight:
Cabin crew regularly check on the minor
Assistance is provided for meals and comfort
Crew ensures the child feels safe and informed
Emergency procedures are explained when necessary
Crew members are trained to handle situations involving children.
Virgin Australia may restrict unaccompanied minors on:
Long layovers
Overnight connections
Flights requiring terminal changes
Some connecting itineraries require special approval. Parents should confirm eligibility before booking.
International travel involves stricter regulations.
Key considerations:
Passport and visa requirements must be met
Name on ticket must match travel documents
Some countries require notarized consent letters
Immigration checks may vary by destination
Parents are advised to confirm international minor rules early.
If a minor has medical needs:
Advance notification is required
Medical clearance documents may be requested
Special assistance can be arranged when approved
Each case is reviewed individually to ensure safe travel.
If Virgin Australia changes or cancels a flight:
Alternative flights may be offered
Date changes may be permitted without charge
Refund options may be available depending on circumstances
For unaccompanied minors, the airline prioritizes safety over scheduling.
Minors must meet age eligibility at time of travel
Documents must match ticket details
UM service availability is limited
Parents must be reachable during the journey
Failure to comply may result in denied boarding
Always review minor policy rules before finalizing a booking.
Yes, children aged 12–15 may travel alone using the Unaccompanied Minor Service.
No, infants must always travel with an adult guardian.
It is mandatory for eligible age groups traveling alone.
Fees may apply depending on route and service requirements.
Virgin Australia customer support can assist at +61 (1800) 413 140.
The Virgin Australia Minor Policy ensures that children travel safely, comfortably, and under proper supervision. Whether traveling with an infant or booking an unaccompanied minor, understanding these rules in advance helps prevent delays and complications. Parents should always verify age eligibility, documentation, and service availability before travel.
For personalized guidance or booking assistance, Virgin Australia customer service is available at +61 (1800) 413 140.