Terms and Conditions

Sale of Goods - Price

Promek prices are always net and ex-works, payment shall be made upfront by bank transfer.

Promek shall issue an invoice by e-mail, a single copy shall be sent and further copies will be made available by request.

The purchaser shall be responsible absolutely for the payment in full of any and all duties or taxes that might be charged for the purposes of import into a foreign country or territory by the government or appropriate authority of the said country or territory.

Statements in respect of any part of the goods sold by a third party are entirely the responsibility of the said third party and may not be regarded as being necessarily the opinions of Promek.

The purchaser acknowledges that he/she shall not hold Promek responsible for any claims made in respect of any goods where those claims are the result of information supplied by a third party. 

Cancellation of Orders

Cancellation of an order can only be made in writing to Promek within 2 days after the issue of Promek order confirmation.

Standard Warranty

All our products have a one-year parts-only warranty starting from the date of the invoice.

Exceptions to this, that is parts not covered, are:

bowls, taps, lids, gaskets, o-rings, frames, panels, drip trays, paddles.

Warranty becomes invalid if non approved parts are fitted.

Warranty is not transferable and lies with the original purchaser.

Use of the equipment other than for its design purpose (see manuals) will invalidate the warranty.

Promek inspection of the items will be binding to establish any fault; all items must be returned to Promek freight prepaid.

Any warranty or guarantee applied to goods sold by a third party shall be the responsibility of the said third party absolutely and any correspondence entered into must be carried out between the purchaser and the said third party.

Extended Warranty

You can double the standard one-year warranty of your new dispensers and extend the coverage to two years, for 5,00 euros each.

You can triple the standard one-year warranty of your new dispensers and extend the coverage to three years, for 10,00 euros each.

Free Parts - Spare Parts Policy

Every order starting from 10 dispensers without discount will be granted a set of free parts in the amount of 3%

of its value (spare parts, transport charges, taxes etc. excluded).

The free parts set will consist of bowls, taps, lids, gaskets, o-rings, drip trays and paddles.

Customers can require Promek to balance the quantity of items comprising their set of free parts

amongst the above mentioned items.

A free parts list will be issued with or will be included in our invoice.

Promek will supply and sell spare parts to its purchasers only; Promek reserves the right to discontinue the supply of spare parts when the dispensers for which they are supplied are more than 5 years old.

Customers shall inform Promek of the serial number of the dispensers for which the spare parts are required. 

The minimum value for orders of spare parts is 50 euros (transport charges, taxes etc. excluded).

General

Promek reserves the right to change, for the purposes of update and for any other purpose, any or all of the foregoing terms and conditions at such time as Promek shall see fit; any change will become effective 14 days after Promek gives notice through the Promek web site and social networks.

These terms and conditions shall be governed by the Laws of Italy absolutely and shall be deemed to have been accepted as such at the time of purchase.