Experience

Investor

Self-employed, May 2023 to present

·        Taking time off to grow my investment portfolio, but am always happy to grow my writing and editing experience as well, by working with leading companies

Copywriter (UX Writer) and Content Strategist

TIAA (banking, investing, fintech), Remote, Mar 2022 to Apr 2023

·        Provided the copy and strategy for TIAA’s award-winning Investment Lineup Change project, which moved the process from manual to online and won a 2023 CIO 100 Award

·        Wrote and edited online copy, and provided UX strategy, for TIAA’s institutional (university) clients and their financial consultants

·        Wrote TIAA’s UX style and story guide and UX testing checklist

·        Worked with UX designers, developers, user testers, business stakeholders, Compliance, Legal, and Risk in an Agile sprint structure using mainly Confluence, Figma, InVision, Jira, Miro, SharePoint, Teams, and Zoom

Content Writer/Editor

Dropbox, Remote, Apr 2021 to Sep 2021

·        Wrote and edited help center content for Dropbox and for their acquisition, HelloSign

·        As the main writer for HelloSign, wrote their help center process and style guides, and helped manage their transition to Dropbox (change management)

·        Worked in an Agile sprint structure using mainly Adobe Experience Manager (AEM), Dropbox Paper, Google Sheets, Jira, Slack, Zendesk, and Zoom

Technical Writer/Editor

McKesson Corporation, Remote, Dec 2019 to May 2020

·        Wrote healthcare data center operations manual (runbook) for a $231B pharma, supplies, and health tech company

·        Managed runbook project by working with 15 SMEs to document 60 processes, creating and maintaining a SharePoint site and master Excel file (with charts), and updating leadership with daily emails and weekly team calls

Technical Writer/Editor

Raytheon Company, Remote, Sep 2016 to Mar 2019

·        Rewrote (per Flesch-Kincaid metrics) Raytheon policies and procedures for their company-wide Policy Simplification initiative

·        Managed ~15 document rewrites at a time to ensure accurate, understandable, usable content that met or exceeded metrics goals and timeline commitments

·        Worked with SMEs and stakeholders in various Raytheon businesses including Integrated Defense, Missile Defense, and Space and Airborne Systems, and functions including Contracts, Finance, Global Security, and Global Supply Chain

Content Manager and Technical Writer/Editor

Fidelity Information Services (FIS Global), Cloud Services, Jacksonville, FL, Aug 2014 to Jun 2016

·        Wrote, edited, and published announcements, blog posts, job posts, email templates, policies, procedures, style guide, tech standards guide, and a monthly employee newsletter called Cloud Cover

·        Wrote complete documentation – including installation process and API scripts – for our new cloud IaaS-PaaS-SaaS product called Integrity

·        Created and managed Confluence spaces, Flare sites, SharePoint sites, and knowledge and training content for our clients and employees

·        Created customized connection guides and infrastructure diagrams for each client using Flare and Visio, with Subversion for version control

·        Worked with SMEs across the business (our Jedi High Council) to manage our technical standards documentation; led monthly Council meetings to discuss any updates, then updated and announced the standards

Content Manager and Technical Writer/Editor

Bank of New York Mellon, Broker-Dealer Services, Orlando, FL, Oct 2012 to Jan 2014

·        Wrote, edited, and published announcements, app documentation, articles, FAQs, marketing materials, newsletters, policies, procedures, reports, style guide, user guide, and templates

·        Created and maintained SharePoint sites and XML forms

·        Worked with senior managers to develop internal communication strategy, editorial calendar, escalation plan, help desk process, and QA process

·        Worked with SMEs, content owners, Compliance, Legal, and Risk to update and publish content, including the final approval of all policies by the US Federal Reserve

Advertising Instructor

Full Sail University, Orlando, FL, Feb 2011 to Feb 2012

·        Taught university course on advertising concept and design for online BA program

·        Used Adobe Creative Suite, Mac iWork, and in-house LMS to create and manage class materials including instructional videos

Content Manager and Copywriter

Wells Fargo & Company, Charlotte, NC, May 2010 to Jan 2011

·        Managed content for wachovia.com and related sites; worked with Dev team to improve functionality, QA to resolve defects, and multiple stakeholders to complete complex projects; provided emergency turnarounds as needed

·        Wrote and edited creative, legal, and technical copy for wachovia.com, related sites, and customer and merger communications

·        Researched Adobe SiteCatalyst and Google Trends results to update content and to provide analytics results and recommendations to stakeholders

·        While keeping wachovia.com current, helped steadily decommission and merge it with wellsfargo.com; as of Jan 2011, wachovia.com had ~4K pages and received ~2M visits daily