Training Workshops
Call Centre Collections and Sales Training:
Register now for these workshops and seminars. A range of skills development and various types of training courses are available. Training durations are from 2day to 1week. The fee of R800 includes all training material certificate of completion. Requirements to pass is 85%. You qualify for as free re-write should you achieve 75%. Daily assessments or evaluations are performed to ensure you have thorough understanding of the information presented, thus enhancing the potential to complete the program successfully. For information Contact Us or request info on
Admin & Basic Contact Centre
Day 1
• Soft Skills
• Communication Skills
• Telephone Etiquette
• Assertiveness within the workplace...
• Posture
• Voice Grooming
• Recruitment Processes (Self-assessment, business approach, career planning, needs analysis, interview preparation)
• Competency based assessments (employer interaction)
• HR Simulator
R 580.00 per candidate - includes certificate of completion
- recruitment process and interview skills
Day 1
• Vehicle Tracking Collections (Repossession)
• Resolutions Agent Training and Department processes (Handling Queries)
• Tracing Skills Development (for Agents)
• Negotiation Training
• Basic Pre-Legal Training
• Administration (basic office, early collections stage, pre-legal and legal),
R 590.00 per candidate - includes certificate of completion
Small Business / Business Start Up
Day1
Entrepreneurship
Business Simulation
Marketing Strategies
Finance (Debtors & Creditors)
Budgeting
Investment Planning
Administration Processes
Day2
Client and Employee Communication
Human Resources (Overview)
Staffing
Product Knowledge
Networking
Quality and Performance Management
Day3
Business Simulation
R2680.00 Workshops and Simulation
Contact us for a brochure of more programs - info.dmdsolutions@gmail.com
Post by Germaine Dale McArthur.