Chromebook Technical Support
FUSION TECHNICAL SUPPORT
Chromebook repairs
Student Support Phone Line
For any student device issues, parents and students will be able to get get in touch with us by phone during business hours (8:30am – 5pm) on 09 801 2800.
Callers follow the auto-attendant to select their related region.
One of the local engineers will pick the call up and assist with the issue.
If the line is busy or the call is made after hours a voicemail can be left. Voicemails will be monitored and cleared by team leaders regularly.
This number is also listed on the Fusion extension deployed to all student Chromebooks and Chrome browsers.
School Access for urgent On-site Support
Please get in touch via your Fusion Engineer for on-site support, or contact our service desk on 09 573 2003 for more information.
Staff Remote Support
Teachers can continue to log tickets for non-urgent issues as per usual by emailing servicedesk@fusionnetworks.co.nz. The engineer will work through these tickets remotely.
For any urgent issues call your regular Fusion engineer. If you don't have their mobile number handy please contact our service desk team on 09 573 2003 to be put through.