Family Resources
NYC Department of Health
City Resources for Immigrant Communities During COVID-19 Pandemic
- The City of New York is committed to helping New Yorkers significantly affected by the Coronavirus 2019 (COVID-19) pandemic
- Many City services are available to all New Yorkers no matter what your immigration status is and regardless of your ability to pay, although other eligibility requirements may apply
- Information on available services and resources can be found here. This website provides information available in multiple languages
Mayor’s Office of Immigrant Affairs (MOIA) Hotline
- For questions about immigration or how to access City services during the Coronavirus 2019 (COVID-19) crisis, call the MOIA hotline at 212-788-7654 from 9am to 5pm, Mon-Fri, or send an email to AskMOIA@cityhall.nyc.gov
- If you live in NYC and have DACA, call ActionNYC at 1-800-354-0365 for help renewing your application
COVID-19 Health Care Services for Immigrant New Yorkers
- Immigrant New Yorkers can seek care without fear at any NYC Health + Hospitals location
- Health care services related to Coronavirus 2019 (COVID-19) will not be considered under the Public Charge rule and will not impact your ability to apply for a green card or citizenship
- To learn more visit NYC Health + Hospitals
Report COVID-19 Discrimination and Harassment
- If you have been harassed or discriminated against due to race, national origin, age, or disability, contact the NYC Commission of Human Rights by calling 311
- Call 911 if you are a victim of or witness a hate crime
- To learn more visit COVID-19 and Human Rights
NYC's COVID-19 Citywide Information Portal provides the latest updates on information related to COVID-19.
5/1/20 - Family Technical Support Ticket
You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:
- Status or delivery of iPad request
- Reporting a lost or stolen device
- Support for sign in and use of iPad or other DOE devices
- Help with applications (including Google Classroom)
Parents' Guides to Google Classroom (Videos)
4/06/20 - Transitioning from Zoom to Google or Microsoft
Getting Started with Microsoft Teams:
Getting Started with Google Classroom:
Parents' Page for Multilingual Learners and English Language Learners
- The DOE has created student accounts for every single New York City public school student. The account gives your child access to Google Classroom and Microsoft Office 365.
Getting Started in Google Classroom
- Learn how to navigate Google Classroom.
- Classroom Chromebooks Hangouts Meet Guardian’s Guide to G Suite for Education
Great News! This website is free for the reminder of the year!
- No need to create an account. Sign in using information below:
- Username: nycschools
- Password: nycschools
NYSUT.org - Resources for families and teachers to support what children need during this unprecedented time.
Frequently Asked Questions
Who can I call for help?
- You can always reach out to your school, who will have the most updated information. You can also call the DOE Help Desk at 718-935-5100. Or, call 718-935-2200 for specific questions on device issues, with support provided in multiple languages.
Where can I find information about learning at home?
- View the DOE's detailed information here: Learn at Home
What devices can I use to get online?
- You can use your own device, if you have one, or reach out to your school or complete this survey for information on receiving an iPad.
Making Online Learning Accessible for All
How can I ensure that my child's device is accessible?
ChromeBook Accessibility Training
Windows 10 Accessibility Features
How can I help my child with reading?
Snap & Read reads text aloud to your child, translates to 100+ languages, and simplifies difficult vocabulary.
OneNote Immersive Reader reads text aloud, breaks words into syllables, and increases spacing between lines and letters.
How can I help my child with writing?
Co:Writer supports your child in writing with speech-to-text, word prediction, translation, annotation, and bibliography tools.
Evernote assists your child as a note- taker across all devices.
How can I help my child with mathematics?
ModMath supports children with dyslexia/dysgraphia from basic mathematics to Algebra.
MyScript provides instant solutions to calculations, equations, and chemical formulas as your child writes on the screen with a stylus.
How can I help my child with planning for and organizing their work?
MyStudyLife supports students with organizing assignments, exams, and schedule.
StrictWorkflow enforces 25 mins of distraction-free work, followed by a 5-minute brain break.
Where can I find virtual lessons for my child?
Pre K-5 Resources
Storyline Online: Listen to a read aloud
Mystery Science: Science lessons
Time for Kids: Current events articles
PreK-12 resources
Scholastic: Reading, mathematics, and science
Khan Academy: Lessons in many subjects
Outschool: Lessons in many subjects
Varsity Tutors: Lessons in many subjects
PBS educational videos, interactive lessons and games
Google Arts & Culture: Take a virtual field trip
Draw Every Day: Drawing tutorials
NaliniKids: Physical and emotional workouts
7 Minute Workout for Kids: Physical workouts
Sworkit kids workout: Physical workouts