Teacher Orientation

Computer Accounts

Before you get started, you must sign and return to your school administration the Internet Acceptable Use Policy (AUP). Your acceptance of additional policies may be required at your particular school, please check with you school administration. Use of the Jenkins County Network Services (JCNS) is prohibited without a signed AUP.

There are two accounts that you need in order to get started using JCNS. The first account is a Microsoft Windows Account that will allow you to logon to our computer systems. The second is your Google Apps account that will provide you email access. Your username will be the same for both accounts; however, if you choose, you can use different passwords for each account.

Once you have signed and returned the AUP to your school administration they will request your JCNS accounts be created. The Information Technology (IT) Department will create your credentials and sent them over to your school administrator. Please note that you will be given a temporary password that you will be required to change when you logon for the first time.

Once you have your new credentials you can logon to any JCNS computers with your username and the temporary password. "Windows - First Time Logon" video will walk you through the initial logon process if you have problems.

Getting Help

All support requests are sent to the Help Desk. You can access the Help Desk website at: http://helpdesk.jchs.com

The article "Who Should I Contact?", outlines who you should contact when creating a Help Desk ticket. Once you ticket has been submitted you will receive a tracking number for checking on the status of your ticket. You will be sent an email whenever your ticket is updated.

The Help Desk knowledge base has articles that cover some of the most common questions and issues that we see. Please check there before submitting a work order.

Please do not use email to request technical support.

Equipment Provisioning (Requesting Computers)

Purchasing of new computer equipment and allocation of computer equipment is handled by the school level administration. If you need computer equipment please contact your Principal for guidance. The Principal will determine how and where computer equipment will be allocated. The Technology Department does not have extra equipment that we can allocate. If there is extra equipment on hold, then it is up to the Principal of the school that owns the equipment to determine how it will be allocated.