HelpDesk Reps
If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.
HelpDesk Resources
Contact Support
Technology Help Desk
BWS Campus Ext 1234
Or Dial (310) 889-2734
Community
Google Apps Updates
Learn to:
Quickly resolve common issues with Gmail and Google Calendar
Use Google's online resources to troubleshoot issues
Get tips on how to:
Set up your HelpDesk operations to support Google Apps
Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google
Google Mail & Calendar Troubleshooting
(training slides)
