A: Wait up to 48 hours after you register for a course. After registering for a course, you will need to wait up to 48 hours for the course to show up in the Bookstore ordering system. Email bksinfo@umn.edu if the course doesn't show up after 48 hours. 

Check your syllabus.

1. • When you get your syllabus, check to make sure you have everything you need. Your instructor may also communicate about required course materials via email or as an announcement in Canvas.

   • Items not sold through University Bookstores: If a required item is not sold through the Bookstores, see the Reimbursements page for information on purchasing course materials from other vendors. Contact pseo@umn.edu if you have questions.

   • If a required item for your class is incorrectly marked as optional in the Bookstore system, email bksinfo@umn.edu with the following information: course & section number, course material title, and a copy of the course syllabus that lists the item as required. To check which materials are marked optional, go to the Your Course Materials page to see all the required and optional materials available for a class.

Email pseo@umn.edu if you have any questions about your course materials.

A:  To access digital content/textbooks for any given course, students simply log in to Canvas and click the Course Works tab located on the left hand navigation bar. Click “Read Now” from the "Product Details" tab to launch the e-reader and begin studying!

Issues? If you experience any issues viewing or launching your textbooks, please reach out to courseworks@umn.edu for assistance or contact RedShelf at https://solve.redshelf.com.

Mobile Devices Support: Digital materials cannot be accessed via the Canvas app for mobile devices. Use a desktop or laptop computer. Computer labs are available on campus. The RedShelf eReader Mobile App can be used for reading eBooks through the RedShelf Reader. Not all of the functionality of Course Works materials is available through the app. Visit the linked instructions to download the app.

A:  The RedShelf eReader Mobile App can be used for reading eBooks through the RedShelf Reader. Not all of the functionality of Course Works materials is available through the app. Visit the linked instructions to download the app.

You cannot access your course materials through the Canvas app, as it does not support the Course Works Shelf.

A: Please email courseworks@umn.edu for assistance.

Orders are typically processed within a few days.

If you would like to have your books/course materials on the first day of classes, the Bookstore recommends placing your order prior to the first day of classes.

A:  Go into "My Shelf" from the "Course Works" tab in Canvas and opt out of the item(s).

You can cancel items through Monday of the third week of classes (the last day to drop a course without receiving a 'W' [withdraw])

A:  To request your physical materials be shipped to you, please fill out this Course Works Shipping Form. You will need the order number from the email indicating that your order is ready for pick-up. Wait for that email to fill out this form.

If possible, please wait to request all your physical materials together in one order. This helps to reduce program costs.

A:  No, unless you drop the class. See the next FAQ for more information on dropped classes.

A:  You will need to immediately return any required course materials back to the Scholarship desk. See the Returning Your Course Materials handbook page for more information.

If you have ordered course materials for pick-up or shipping, please cancel the items for the dropped course(s) by selecting "Opt Out" for each item.

Note: This does not apply to withdrawn courses-- only courses dropped within the first 2 weeks of the semester.

A: If the item is not sold through University of Minnesota Bookstores, see the Reimbursements page for information on purchasing course materials from other vendors.

A:  You can opt into books in your Bookshelf that are out of stock. Those items will be backordered, and when the item is back in stock, your order will be fulfilled. You'll be sent an email when the item is ready for pick-up.

After classes have started,  if you want to ask about any items on your Bookshelf that are still out of stock, you can email the Bookstore's Scholarship team (bksinfo@umn.edu) to ask about the item status. In your email, be sure to identify yourself as a PSEO student.

If there won't be additional stock coming into the Bookstore, you can purchase the required course materials yourself (use the seller listed in your syllabus; if unspecified, use Amazon.com or another retailer) and get reimbursed. When you submit your reimbursement request, include a note that you needed to purchase the item because it was out of stock at the Bookstore.

A:  No. Required course materials are paid for by PSEO. 

Optional course materials are not covered by PSEO. You will need to pay for any optional course materials you purchase.

Student account charges

PSEO students participating in Course Works Select will see a charge on their student account that reflects the actual cost of the materials they have selected. You will not be responsible for the cost of your materials; those are paid by the PSEO program.

A:  Yes, you may opt into required course materails at any time during the semester. The course materials will be charged to PSEO.

A: Yes. You may write notes in and highlight your books.

If you have a workbook, you may also complete the exercises and tear out pages for assignments as needed.

A:  Email the PSEO Office (pseo@umn.edu) to request the required course material in the alternate format as soon as possible. It typically takes a couple of weeks to get an item in an alternate format through the Bookstore. If the item is not available through the Bookstore, we may ask you to use the reimbursement process to get the item in the needed format from another vendor.

A:  Email the Bookstore Scholarship desk (bksinfo@umn.edu) and explain that you're a PSEO student and your situation. Include the order number in your email.