Trezor hardware wallet | My Trezor is not connecting

Types, causes, and remedies for the Trezor not working

It is common to face problems while operating hardware wallet devices. However, it is rare for people to face issues on a hardware device, but not impossible. And since it is a rare case, traders dread that their money has gone to waste and they will have to purchase a new device. Since hardware wallet is still a new concept for people, it is even more difficult and confusing for them that what should be their next step.

As your crypto guide, we are here to tell you what you have to do in case Trezor not working problem and the types of errors that could come your way to warn you about it.

Backup Failure

While backing up wallet data, the hardware wallet might run out of battery. It could happen because of a poor cable connection or any other accident. Since you know that the recovery phrase is only displayed once on the screen, it becomes impossible for you to read it again due to device disconnection at the time of the backup process. You’ll left with no choice but to restart the procedure. Otherwise, you would not be able to restore the wallet accessibility and you’ll left with the Trezor not working issue.

Losing Seed Phrase

The seed phrase is an essential piece of information for every crypto wallet user. Losing this information is a pretty big deal for traders. You won’t be able to access your account if you ever lose your wallet device or it gets damaged. If this is the case, then follow the below instructions as per your situation:

Situation 1 – You can access your Wallet

If you can access your Trezor wallet account, then you need to move your funds from that hardware wallet to any other hardware wallet. Transfer the funds as soon as you realize that the seed phrase is lost before you encounter the Trezor not connecting problem.

Situation 2 – Wallet is not accessible

After losing the seed phrase if you cannot access your account, then we cannot help you in any way possible. Because without account accessibility and seed phrase, your account is good for nothing. However, there could be a temporary technical glitch preventing you from account access, so, try to access the account by reconnecting it using the link https://suite.trezor.io/web/

Why is Trezor not connecting?

There are several causes for the Trezor not connecting issue and below is the full list of it. Read out thoroughly to know the causes of it:

• If you are a Trezor Model T user, you might be using the hardware wallet device without attempting to unlock it first. Therefore, tap the screen and enter the PIN.

• You might not have a proper Trezor Suite app installed on your device. Use this link to install on your device https://trezor.io/trezor-suite. Or you can even use the Trezor Bridge app to access the account.

• The browser through which you access your Trezor Suite application for account management is currently blocking you from account access. Or the browser is incompatible with the software application. Hence, try to use the browsers supported by it.

• If using incognito or private mode, the chances of Trezor not working are high. Try to use the default browser window.

• There could be cable connection issues. Check if the connection from both ends is proper. If not, then re-do it.

• The USB port used for lugging in the device, might be faulty. Try to use a different plugin port and see if it works or not.

• Operating on an outdated firm can also cause this error, update your firmware device by following the proper procedure.

Solutions for Trezor not recognizing

This is another common error you will face at least once during the time you’re using the Trezor hardware wallet. If you are in the same situation, then you must use the below solutions:

• Use any other USB Cable port for the Trezor not working error.

• Uninstall and reinstall the Trezor software application by using the link https://trezor.io/.

• Change your USB wire and replace it with a new one.

• Check for stable internet connectivity.

• Use the original Trezor cable, if you are not already. Any other cable can cause the error.

• Download all the necessary software required to operate on Trezor whether it is Trezor Bridge or the Trezor Suite application.

• Updating your Windows and other devices might be of some use.

• VPN users should change their settings as it prevents them from managing their Trezor account.

• Test your current computer or laptop and see if you can use any other website or not. If you cannot, then the problem is in your computer device and not in the hardware wallet.

Summing it Up!

Hence, with this, our guide has come to an end, and we hope that fortunately you understood the things you should and should not do if there is any Trezor not connecting error. However, it is not the complete list, there are still many errors and its remedies are left to shed some light on. But we hope that this information was sufficient enough to answer your queries on the non-working. If you face any kind of problem, the support system is just a call away. Contact them to get the proper guidance or read the articles posted on the website of Trezor addressing the same issue.