FAQs

A Found Pet Alert® allows someone who has found a lost pet to alert the pet owner so that they can pick up the pet. Within minutes of starting a Found Pet Alert®, the Found Animals Registry will automatically contact the pet owner and any emergency or rescue contacts via phone, text, and email with information on how to pick up the pet. The Found Pet Alert® will use the contact information that you provided in your profile when you registered your microchip. The Found Pet Alerts® will continue for up to four days or until the alert is turned off by either the organization that triggered the alert or by pet owner.

1. Always begin your pet reunification process by first searching the microchip number on the AAHA Lookup Tool at petmicrochiplookup.org. This site will tell you if this microchip is in fact registered with the Michelson Found Animals Registry or a different registry.

2. Once you’ve verified that this pet is registered with us, head over to found.org and click “Sign In” in the upper right-hand corner.

3. If you do not have a Pet Professional account, skip signing in and click “Start Found Pet Alert” in the upper left-hand corner.

4. On your Dashboard, either click “Start Found Pet Alert” at the top or enter the pet’s microchip number in the search bar in the top right-hand corner and hit ENTER on your keyboard.

5. Once you perform the search and pull up the pet and pet owner information, click “Click Here to Notify the Owner” to initiate alerts.

- Once you’ve initiated the alerts, the registered owner will be contacted by email, text, and phone call over the course of 4 days.

- If you were not logged in when you clicked “Click Here to Notify the Owner” then you will need to enter your contact information before the alerts can begin.

1. Email our Customer Service Team at RegistryHelp@found.org so that we can update the record in our system.

2. Create a Lost Pet Poster using our tool here.

3. Report your lost pet on community sites such as Nextdoor, PawBoost, PetFBI, and Finding Rover.

4. Visit local shelters and contact rescue groups, as your pet might already be there waiting for you.

5. Alert neighbors that your pet is missing.

Head over to our Order Form to place a new order.

For any questions regarding our proprietary Batch Upload System, please email us directly at ClientCare@found.org.

Absolutely, we accept all brands of chips and it's always 100% free! If the chip is in another registry, you may choose to update those registrations too, but there may be a fee involved. When you update a chip with us, it will show up as the most recent registration on the AAHA Universal Pet Microchip Lookup.

1. Sign into your account on Found.org.

2. On the Pet Dashboard, scroll all the way down until it says “Download All”.

3. Click “Download All” to download the CSV file.

Our registry offers the “Permanent Rescue Contact” feature, which allows you to remain permanently linked to any pet you adopt out. If one of your rescue pets is lost and found by a shelter, your name will appear along with the adopter’s name and you will be notified at the same time as the adopter via both phone and email.

You can transfer pets right from the site – since you’re a Pet Professional, you can turn on the “Permanent Rescue Contact” feature to your account, so you can stay on file for every pet you adopt out. To turn this on, log in to your account and click “My Account” in the top right-hand corner, then click “Settings.” On the last tab entitled “Permissions,” click “Yes” under “Remain Permanent Rescue Contact.” Be sure to click “Save Changes” to save the settings.

Once you've enabled this feature, you will be assigned as the Permanent Rescue Contact each time you transfer a pet out of your account.

- When you initiate a transfer, the adopters will be notified by text, email, and phone call for 7 days to accept the transfer. You’ll get an email when they follow through. If they do not confirm by day 7, you will have the option to force the pet into their account. While these pets will no longer be in your account, you can still view them. To do so from your Pet Dashboard, click “Current Pets” and choose “Permanent Rescue Contact Pets.”

1. Sign into your account on Found.org.

2. On your Pet Dashboard, click on the “Current Pets” dropdown and choose “Permanent Rescue Contact Pets”.

3. Your dashboard will now show only the pets with whom your organization is linked as the Permanent Rescue Contact.

1. Sign into your account on Found.org.

2. On your Dashboard, click “View Details” under the pet you’d like to transfer.

3. Select “Transfer”.

4. Confirm that this is the pet you’d like to transfer.

5. If you have the new owner’s information, select “Yes I do” and fill out all required fields. If you do not, click “No I Don’t”.

6. If you select “No I Don’t” then you will be given the option to remove the pet from your account.

7. Confirm and Transfer.

- Once you start the transfer process, the new owner will receive transfer request notifications through calls, texts, and emails over the course of 7 days. If after 7 days, they have not accepted or denied this transfer, our system will automatically complete the transfer to their account.

Options for when you are using our website to transfer a pet to its new owner:

1. See if they have any friends/family members who have an email address, and use their email address to register or transfer the pet. This will allow the friend or family member to fill in the adopter's information on their behalf. The email address is required to login and update their information, and will also allow them to receive those email alerts if their pet ever gets lost.

2. Create a free Gmail account for the pet owner. Then you can use this email address to create an account and register or transfer the chip to the new pet owner.

3. As a last resort, you can keep the pet registered in your group's account and add the pet owner's contact information under the pet's "Notes" section. It's not ideal, but this information does come up when the chip is searched by shelters or vets.