Effective Date: 10/12/2025
ZYE Rider (“we”, “our”, or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile or web application (“App”).
a. Location Information
ZYE Rider requires access to your device’s location to operate safely and efficiently.
Location data is collected with your permission and is used to:
Show your live location to nearby customers
Assign rides accurately based on your proximity
Navigate to pickup and drop-off locations
Track trip progress in real time
Improve safety, route accuracy, and trip records
b. Personal Information
To create and manage your driver account, we may collect:
Name, phone number, email
Driver ID, vehicle details, documents, and verification data
Ride history, earnings data, and preferences
c. Device Information
We may collect limited technical data such as device model, OS version, and app usage logs to ensure app performance, reliability, and security.
We use your information to:
Assign rides and manage trip workflows
Provide navigation, routing, and real-time tracking
Show customer location and ride details
Support payments, payouts, and earnings summaries
Send notifications for rides, safety alerts, and updates
Improve app performance, safety, and fraud detection
We do not sell or rent your personal data to any third parties.
ZYE Rider integrates with third-party services to enhance functionality, including:
Google Maps API: For displaying maps, calculating routes, and fetching geolocation data.
Firebase: For app notifications, analytics, and crash reporting.
These services may collect data according to their own privacy policies. We encourage you to review:
We only share your information when required to operate the platform, such as:
Sharing your location and ETA with customers while you are assigned a trip
Sharing necessary details with compliance or regulatory authorities when required by law
All shared information is handled securely.
ZYE Rider may request these permissions:
Location Access (while in use or always): To show your location, assign rides, and track trips
Internet Access: To connect to servers and update ride status
Notifications: To alert you of new rides, cancellations, navigation prompts, and earnings updates
Camera & Storage (if applicable): For uploading required documents
Vibration: For ride alerts
You can manage permissions from your device settings.
You can:
Change or revoke location permission (note: the app will not function without it)
Update notification preferences
Request deletion of your profile and associated data by contacting us
We retain your data only for as long as necessary to provide our services or comply with legal requirements.
We use encryption and secure communication protocols to protect your information from unauthorized access or misuse.
ZYE Rider is not for individuals under 18. We do not knowingly collect information from minors. Any such data found will be deleted.
We may update this Privacy Policy from time to time. Any changes will be reflected in the app and on this page with an updated “Effective Date.” Continued use of the app after updates constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: dwaipayan@zye.one
App Name: ZYE Rider
Tagline: Where Zero means more to Everyone