Effective Date: 21/11/2025
ZYE (“we”, “our”, or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile or web application (“App”).
a. Location Information
ZYE accesses your device’s location to provide accurate and reliable ride booking services.
Location information is used only with your permission and is required to:
Find and display your current pickup location on the map
Match you with nearby drivers
Provide accurate route navigation and fare estimation
Track trip progress in real time
b. Personal Information
When you use ZYE, we may collect basic information necessary to offer and improve our services, including:
Name, phone number, and email (for account creation and communication)
Ride history and preferences (to enhance user experience)
c. Device Information
We may collect limited technical data such as device model, OS version, and app usage logs to ensure app performance, reliability, and security.
We use the collected information to:
Enable ride booking, tracking, and trip management
Display nearby drivers and estimated fares
Communicate ride updates, notifications, and service alerts
Improve app performance and reliability
Enhance safety and fraud prevention
We do not sell or rent your personal data to any third parties.
ZYE integrates with third-party services to enhance functionality, including:
Google Maps API: For displaying maps, calculating routes, and fetching geolocation data.
Firebase: For app notifications, analytics, and crash reporting.
These services may collect data according to their own privacy policies. We encourage you to review:
Your data is not shared with any external parties except as necessary to provide ZYE services (for example, sharing your pickup location with an assigned driver).
All information is handled securely and only for legitimate operational purposes.
The app may request the following permissions:
Location Access (while in use or always): To find your location and match you with drivers.
Internet Access: To connect to our services and display map data.
Notifications: To send ride status updates, offers, and safety alerts.
Vibration Access: To alert you of ride-related notifications.
Boot Completed Access (optional): To restore scheduled notifications after a device restart.
You can manage these permissions anytime from your device settings.
You can control how your data is used within the app:
Deny or revoke location permission (note: core ride-booking features will not work without it).
Manage notification preferences from your device.
Request to delete your account and associated data by contacting us.
We retain your data only for as long as necessary to provide our services or comply with legal requirements.
We use encryption and secure communication protocols to protect your information from unauthorized access or misuse.
ZYE is not intended for use by children under 13. We do not knowingly collect personal information from minors. If we discover such data has been collected, it will be promptly deleted.
We may update this Privacy Policy from time to time. Any changes will be reflected in the app and on this page with an updated “Effective Date.” Continued use of the app after updates constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: dwaipayan@zye.one
App Name: ZYE
Tagline: Where Zero means more to Everyone