Seminar Series

Our seminar series usually runs twice per semester and the talks are online. To stay updated on upcoming seminars, guest speakers, and relevant materials, we invite you to join our mailing list.

For those unable to attend or interested in revisiting the discussions, we do offer recordings of some of the past seminars, where the speakers have given their permission. You can view these at your convenience here.

Upcoming Seminars

Using conversation analysis as part of multi-method qualitative research into organisations: an inductive approach 

Thursday 13th March 2025

Dr Rose Rickford

Rose is a feminist qualitative social scientist with methodological interest and experience in qualitative interviewing, conversation analysis, reflexive thematic analysis, and using comparative methods to develop explanatory theory. Her overall research interest is in how public and voluntary sector organisations can work better to meet diverse and changing needs. Her work to date has focused on British contexts. Rose completed her PhD in Sociology at the University of York in 2023, supervised by Dr Clare Jackson and Professor Merran Toerien. Her thesis explored how grassroots community organisations met people’s needs during the early months of the COVID-19 pandemic in England and Wales. Following her PhD, she had a one-year post as a Postdoctoral Research Associate in the Faculty of History at University of Oxford, where she researched women’s experiences of education and training in manual trades in 20th century Britain. She is currently a Research Fellow in Qualitative Methods on the NIHR funded PAPER study, University of Surrey, where she investigating ethnic inequalities in primary mental health care in England. 


Registration


Past Seminars

Communicating Death over the Phone in Intensive Care

Thursday 12th December 2024 

Professor Ana Cristina Ostermann

Abstract

During the early stages of the COVID-19 pandemic, before vaccines became available, some hospitals were forced to quickly transition to using telephone calls for interactions with patients’ families. This shift included, among other changes, the delivery of death notification – a type of news that had previously been communicated exclusively in person. This talk reports on a research study that emerged within that scenario (Ostermann, Konrad, Goldim, in press). Drawing on a corpus of 528 calls recorded by the doctors themselves between 2020 and 2021 in a hospital Intensive Care Unit (ICU) in Brazil, the paper investigates how the communication of death to families of COVID-19 patients happens over the phone. We rely on Conversation Analysis (Sacks, Schegloff, Jefferson 1974; Sacks 1992) from an interactional history perspective (Beach, Dozier, Gutzmer 2018, Deppermann & Pekarek Doehler 2021; Wagner, Pekarek Doehler & González-Martínez 2018) to analyze how an action, sequential, and longitudinal analysis of naturally-occurring interactions can illuminate our understanding of the communication of death over the phone. While we find support for some of the claims made in the literature, the empirical, emic, and longitudinal interactional approach gives us new insights into the different shapes that the communication of death can take. 

Ana Cristina Ostermann is a Professor at the Universidade Federal do Rio Grande do Sul (UFRGS) and a Senior Research Fellow for CNPq, Brazil, currently also working on a research project at Universität Heidelberg, Germany. Much of her research focuses on language and interaction practices in health contexts, e.g., telephone interactions with family members of COVID-19 patients in intensive care (ICU), gynecological and obstetric consultations, genetic counseling, and ultrasound examinations, among others, and investigates themes such as bad news delivery, resistance, decision-making, and health literacy. Another segment of her research is dedicated to linguistic interactional themes, such as responses to polar questions, particles, and more recently, morphology (diminutives) in interaction.

The arc of the emergency call: Finding human-agency and actions that shape police outcomes 


Thursday 14th November 2024 

Dr. Heidi Kevoe-Feldman 

Abstract

The emergency call is the first step in a larger process of requesting and sending help. That is, the caller’s request ends with a promise of fulfilment, projecting additional steps beyond the initial emergency call. In this talk, I open the domain of emergency call research by considering the next two steps in request fulfilment, dispatching first responders to the emergency, and the officer’s report back to the agency which concludes the activity. Through a series of projects using conversation analysis, I show how interactions between emergency dispatchers (9-1-1) and their callers shape police action in the field, and how findings are incorporated into training, policy making, and improving communication between call takers and first-responders.

Heidi Kevoe-Feldman, EMD is an Associate Professor in the Communication Studies Department at Northeastern University in Boston, MA. Her research focuses on language and interaction practices in emergency communication settings, specifically examining low-frequency, high-impact calls involving mental health callers and emergency medical cases. She focuses on how call takers manage interactional problems such as caller resistance, emotional outbursts, and unexpected medical emergencies that block or delay the timely provision of service. Her research forms the basis of evidence-based training that contributes to policy change on caller management practices and enhanced quality assurance for emergency communication management. Dr. Feldman regularly shadows dispatchers in the call centers, and received her certification as a telecommunicator, emergency medical dispatcher, and crisis negotiator for telecommunicators.

Communication in mental health assessments with people presenting to the Emergency Department in a mental health crisis 

25th April 2024

Prof. Rose McCabe (City, University of London)

Abstract

Emergency departments are key settings for the management of mental health crises. After being triaged in the Emergency Department (ED) and having their medical needs attended to, people are referred for a mental health psychosocial assessment by the psychiatric liaison team also located in the ED. Patients seeking emergency care report varying experiences from being believed and taken seriously and supported to not being believed, taken seriously or supported. Epistemic injustice provides a conceptual framework to explore how peoples’ experiences of serious distress (e.g. self-harm and suicidality) are believed or not. I will discuss the application of conversation analysis to analyze epistemics in clinical communication, focusing on how knowledge is claimed, contested and negotiated. I will focus on how certain communication practices either (1) undermine, imply implausibility and recharacterize or (2) accept peoples’ experiences of distress. I will explore how this occurs in the context of risk assessment and how evidence from conversation analysis of clinical interactions can be triangulated with patient and carer interviews, clinical entries in medical records and ED discharge letters. Finally, I will show how undermining or accepting peoples’ experiences is linked to treatment decisions and how practitioners are required to act as gatekeepers, rationing under-resourced mental health services. This significantly undermines early intervention and patient recovery.

Rose McCabe is Professor of Clinical Communication at City, University of London and co-Director of the Centre for Mental Health Research at City. She is an Honorary Professor in East London NHS Foundation Trust, Devon Partnership NHS Trust and Queen Mary, University of London. Her research focuses on understanding patient experience, professional-patient communication, the therapeutic relationship and developing interventions to improve communication, therapeutic relationships and outcomes of mental healthcare. Central to this work is involving people with lived experience in designing and evaluating new approaches to care. Key concepts of interest include agency, coercion, epistemic injustice, trust and engagement. She works across a range of issues (psychosis, self-harm, depression, dementia) and treatment settings (inpatient and community mental health care, emergency departments, primary care). She also works with community organisations and schools to improve mental health and wellbeing.

Student expressions of troubles in supervision interaction: How do students co-construct the interaction?

29th February 2024

Dr Zhiying Jian (Southwest University, College of International Studies, China)

Abstract

In university student supervision, communicating troubles and concerns with supervisors to solicit advice or other kind of support constitutes a fundamental part of a meeting. However, it can prove interactionally problematic, due to face concerns (Brown & Levinson, 1987) or other sources of delicacy (Jian, 2022).

In this study, I will, first, present how members of supervisions achieve expressions of troubles in different sequential environments: supervisory open questions like “how are things” and queries that solicit a course experience like “how did it go” make trouble relevant. However, more frequently, students respond to various supervisory questions and create the relevance of trouble expressions. The second part is how they are realised, such as utterances that centralise the lack of knowledge and negative emotional states. When the topic of trouble relates to the institution, supervisors complete the turns started (and left unfinished) by the student to collaborate on the formulation of trouble. The third part of the study will show how supervisory advice-giving is delivered in response to specific troubles to minimise advice resistance (Jian, in press), one of the most prominent features in advice-giving (Vehviläinen, 2009; West, 2021; 2023).

This study focuses on how students act as an agentic role in supervision interaction, rather than simply a receipt or respondent of activities. It shows that expressing trouble is not just a means of requesting needed support, it is more of a way in which students exercise their autonomy and co-construct the interaction. Despite supervisors initiating most of the activities, they are able to maneuver the interaction in the responding turns via expressions of troubles. 

Zhiying Jian did her PhD research at the University of York, studying supervision interaction using the CA approach, and was particularly interested in how various institutional activities were achieved in supervision interactions. Now she continues to research students’ bodily conduct in supervisory advice-giving sequences as a postdoc fellow at Southwest University, College of International Studies.

(Dis)approval-relevant events and methods for their management: Dealing with moments of actual or potential socio-normative trouble in ordinary social interaction

30th November 2023

Uwe-A Küttner and Jörg Zinken (Leibniz-Institute for the German Language)

Abstract

Towards the end of his preface to Interaction Ritual, Goffman (1982, p. 3) famously proposed a vision for the study of interaction that emphasized the investigation of (interactional) moments, rather than the individuals who happen to ‘pass through’ them—a proposal which Conversation Analysts have always taken seriously (Schegloff, 1988). In recent years, Goffman’s proposal has received a fresh impetus from, among others, research on the recruitment of assistance (Kendrick & Drew, 2016; Floyd et al., 2020) and large-scale cross-linguistic studies which followed Schegloff’s (2009) recommendation for comparative investigations to focus on the management of recurrent interactional tasks and contingencies (Schegloff, 2006), such as locating and repairing problems in speaking, hearing and understanding (e.g., Dingemanse et al., 2015; Dingemanse & Enfield, 2015).

In this presentation, we take up a similar stance with respect to the study of everyday normativity and its enforcement in ordinary, informal social interaction. We do this by examining moments in which departures from socio-normative expectations for conduct momentarily become the focal business of the ongoing interaction, because one or more participants demonstrably orient to someone else’s or their own conduct as (potentially) problematic in terms of its socio-normative acceptability. As such, these are moments in which the normative acceptability of social conduct is being problematized and negotiated, as a practical concern, by the participants themselves in, and as part of, the ongoing interaction. 

For the participants, the potential or actual engagement in such socio-normatively questionable conduct constitutes what we call a (dis)approval-relevant event, or (D)ARE for short. Such (D)AREs can be handled through an array of different practices and methods, all of which have in common that they foreground the normative and moral accountability of the targeted conduct (Heritage, 1990; Robinson, 2016; Sterponi, 2003, 2009). These sets of practices and methods are organized around the (D)ARE in systematic ways, yielding a temporal-sequential structure of action that furnishes part of the bedrock for how social conduct is continuously streamlined into more or less acceptable trajectories.

The first part of our presentation will offer an overview account of this temporal-sequential organization and the various possibilities for action it affords for managing the occurrence of (D)AREs. The second part aims at initiating a data-driven discussion of how, and to what extent, this overarching organization may be inflected by various elements of social context, as well as further aspects of social organization that may relevantly inform the selection of specific practices and methods on particular occasions of its instantiation.

Data come from the Parallel European Corpus of Informal Interaction (PECII) (Küttner et al., forthcoming; Kornfeld et al., 2023) and consist of video-recordings of informal interactions in a range of European languages (English, German, Italian, and Polish) during three types of mundane activities: (1) joint car rides, (2) adults playing board games together, and (3) family mealtimes.

Uwe-A. Küttner is a post-doctoral researcher at the Leibniz-Institute for the German Language (IDS) in Mannheim, Germany. He works as a research associate in the project “Norms, Rules, and Morality – across Languages” (NoRM-aL). His research focuses on language use in social interaction and the myriad ways in which it contributes to the constitution of recognizable social actions.

Jörg Zinken is a member of research staff at the Leibniz-Institute for the German Language (IDS) at Mannheim, and a Professor of Linguistics at the University of Heidelberg (Germany). He is interested in how grammar enters into the accomplishment of action, particularly from a cross-linguistic perspective.

Offering an object here and now: multimodal, sequential and comparative issues

21st September 2023

Prof Lorenza Mondada (Univeristy of Basel)

Abstract

Offers have been described in CA, by mostly highlighting their linguistic formats (Couper-Kuhlen 2014, Curl 2006, Raymond et al. 2021) and categories such as ‘benefactor’/‘beneficiary’ (by contrast to requests, Schegloff 2007; Clayman/Heritage 2014; Kendrick/Drew 2014). The embodied formatting of offers has been less considered (but see Kärkkäinen/Keisanen 2012).

This talk shows how the action of offering an object here and now (vs. offers to do a future action) is multimodally produced, involving the body manipulating the offered material objects, and is recognized on the basis of its visible-audible features. The paper also reveals offers’ potential ambiguities, both from the perspective of action formation and action ascription: the study focuses on possible “genuine” offers vs. offers that are treated as preliminaries to other actions, and accepted/refused in relation to them. This multiple-barreled nature of offers contributes to current debates and thoughts about action formation and action ascription. It also shows how the distinction between benefactor/beneficiary is questioned and even subverted, in relation to the way offers index and create specific rights and obligations. Finally, the paper discusses several sequential environments that might favor certain action ascription over others, making e.g. genuine offers unproblematically accepted or rather making offers in service of another action legitimate (or not).

The analyses focus on offers of food samples in markets (see Mondada 2022), with some references to (and differences with) similar offers in shops (see Mondada, 2021). Despite their similarities, offers of samples to taste diverge importantly in the way they are recognized and (dis)aligned, inviting to reflect about the details that make an offer acceptable or not and about the comparability of actions in context. While offering food can be seen as a gift, in commercial encounters it can be made and interpreted as part of a larger activity (selling) and in service of its progressivity (offers as conducive to buying). Participants orient to these distinctions, shaping the sequential trajectory of offers and their responses, as well as the sequential environment within the larger activity in which they are produced. Video data are in French and German, collected in various markets in Alsace.

Lorenza Mondada is Professor of general and French Linguistics at the University of Basel. Her research deals with social interaction in ordinary, professional and institutional settings, within an ethnomethodological and conversation analytic perspective. Her work on multimodality in interaction studies how linguistic and embodied resources are not only used but also configured and transformed in interaction, as well as how the situated and endogenous organization of social interaction draws on multimodal resources such as, beside language, gesture, gaze, body posture, body movements and objects manipulations. Her work has explored a diversity of settings (surgical theatres, architectural practices, meetings, family meals, encounters in public spaces, call centers, shops) on the basis of video recordings of naturally occurring activities. She has published extensively and been awarded a wide range of honours and prizes, the most recent being the ISCA best book award for Sensing in Social Interaction: The Taste for Cheese in Gourmet Shops (2021).

Intervening in Gender-Based Violence

8th June 2023

Prof Ann Weatherall (University of Bedfordshire)

Abstract

Empowerment self-defence training is a preventative intervention for violence against women and girls.  It is distinctive for presenting a gender analysis of violence alongside imparting skills to better pre-empt and ward off attacks.  Unlike other interventions there is good evidence that participation in empowerment self-defence classes reduces risk of future assaults and increases feelings of self-confidence.  In this talk, I will present a feminist research project that investigates what happens in the classes in order to further advance knowledge about violent encounters and how they can be interrupted.   The research includes a video study of ten classes delivered by Kia Haumaru, a feminist, bi-cultural, non-governmental organisation in Aotearoa, New Zealand.   The data are examined using conversation analysis.  The findings establish various responses to violence are possible that may alter the progression of violent encounters in different ways.   The results are used to further develop a consideration of the sequential organisation of violent actions and the socially constituted forces shaping their realisation.

Ann Weatherall conducts research from discursive and feminist perspectives to advance knowledge on psychological topics and concerns such as age, agency, gender, identity and emotion.   She has published widely showing the micro-analysis of naturally occurring talk can offer novel perspectives on affective, cognitive and sensorial matters.  Her recent work has shown a remarkable orderliness in the tiny details of the moment-by-moment unfolding of phenomena including crying and pain.  The settings she has examined include various telephone helplines, clinical interactions and educational situations. Her current projects apply a conversation analytic approach to address the pervasive problem of gendered violence.  In 2021 Ann Weatherall moved to the United Kingdom from New Zealand, where she had worked all of her life, to be closer to her international scholarly communities.  She is now Professor and Head of School at the University of Bedfordshire.

From movement to rhythm in dance tuition: The teaching and achievement of interactional synchrony

11th May 2023

Dr Darren J Reed (University of York)

Abstract

My paper is based on the study of rhythm tuition in dance classes from an EMCA perspective. It understands tuition to be an interactive process that centres upon the training of the body to move in particular ways at particular times through demonstration and direction.

 

For some time I’ve been interested in what might be called embodied intersubjectivity. The manner in which we understand and experience the body of others. Arguably, this is the most fundamental and foundational aspect of human experience and sociality. As humans we are continually on the move - whether that be in terms of ambulation (walking down the street) or in terms of body mechanisms (breathing, heart beat, and the like). Within this, a fundamental question is how 'duration' becomes 'moments' of meaning (to misread the relationship between Bergson and Lefebvre) or, more precisely, how we find rhythm in movement. To that end I draw on the work on interaction rhythms and the ongoing achievement of 'interactional synchrony' to foreground the procedural and practical manner in which bodies are taught to move together. The argument being that broader processes of interaction and coordination rest upon such foundations. 

 

In this presentation I will primarily be concerned with the routine and interactive manner in which this occurs in online ballroom dance tuition videos - identifiable in the visible embodied practices of dance tutors. However, I will root the analysis in a reflexive appreciation of the 'everyday analytics' of dance training, given my own history as a professional dance teacher.

Darren Reed is a Social Scientist and Senior Lecturer in the Sociology Department, University of York. His research encompasses the study of performance and musical instruction and embodied interaction with robots. He has a history in the study of technology and interaction and Human Computer Interaction (HCI). He is a member of the Centre for Advanced Studies of Language and Communication (CASLC) and the Science and Technology Studies Unit (SATSU), University of York. He undertakes an ethnomethodological approach through the use of Embodied Conversation Analysis to understand verbal and embodied behaviours, with and through technology. Prior to university, he trained as a ballroom dancer and is a qualified Associate of the National Teachers of Dance (ANTD).

Experiencing Space: Two Uses of Japanese Proximal Spatial Deictic Expressions

20th April 2023

Prof Aug Nishizaka (Chiba University)

Abstract

This study explores aspects of experiencing space by focusing on uses of the Japanese proximal spatial deictic term koko (“this place”) and its variants, including kotchi (“in this direction”) and kono (“this”) plus a place term (e.g., “road”). These deictic expressions are often accompanied by a pointing gesture, and many preceding studies investigated how pointing is achieved with a proximal spatial deictic term. However, the use of proximal spatial deictic expressions (pronouns, proadverbs, etc.) unaccompanied by pointing gestures is still underexplored. This study compares two uses of proximal spatial deictic terms, accompanied and unaccompanied by a pointing gesture, and proposes how participants manage their spatial experiences in their interactions. I analyzed several videotaped interactions captured during car driving.

I made the following observations: When accompanied by a pointing gesture, a proximal spatial referential act visually discriminates a specific feature in the environment. One should also note that the way in which the feature is discriminated depends on what action the referential act is embedded in. The feature is discriminated from the environment as affording a subsequent action that is made more or less expectable by the first action. In contrast, when unaccompanied by a pointing gesture, a proximal spatial deictic term refers to the place currently occupied by the participants. This reference is distinguishable in the temporal unfolding of the ongoing driving activity.

Different uses of proximal spatial deictic terms serve as a lens through which aspects of the interactional organization of spatial experience become visible. How spatial experience is organized varies according to how the speaker constructs their action in the ongoing activity. Spatial experiences are not just visual but are essentially multimodal, incorporating the sensing of the temporal unfolding of the ongoing activity.

Aug Nishizaka is Professor of Sociology at Chiba University, Japan. He is interested in reconstructing the conception of classical topics in social and human sciences from the ethnomethodological/conversation analytic perspective. His research spans diverse settings, including obstetrics and gynaecology, massage therapy, calligraphy lessons and everyday conversations in Japanese. After the explosions at the nuclear power plant in Fukushima subsequent to the Great East Japan Earthquake, he has also been analyzing interactions among people evacuated from the affected areas and those who have since returned to their hometown. In addition to an impressive journal publication record, he has been influential in the development of CA in Japan. He was awarded the Garfinkel-Sacks Award for Distinguished Scholarship in 2022 (by the ASA EMCA section). 

Bases of misgendering in social interaction

2nd February 2023

Dr Marco Pino (Loughborough University)

Paper co-authored with Dr David Edmonds (The University of Hong Kong)

Abstract

Misgendering refers to a set of practices through which people are miscategorised in terms of their gender. Whilst this can happen to anybody, being misgendered has profoundly negative and exclusionary outcomes for people whose gender self-designations do not align to the ‘sex’ assigned to them at birth (including transgender and non-binary people). Previous research carried out on textual media (Ansara & Hegarty, 2013; Capuzza, 2015; Gupta, 2019; Ingram, 2019) showed how practices of misgendering embody and reproduce several cisgenderist assumptions—cisgenderism being “the ideology that delegitimises people’s own designations of their genders and bodies” (Ansara & Hegarty, 2014, p. 260).

Our research aims to advance understandings in this area by investigating misgendering in social interaction. We examine a collection of instances of misgendering from openly accessible video sharing platforms and podcasts featuring different types of interaction (for the most part, broadcast interviews and debates, and interactions in public spaces). Drawing upon ethnomethodology, we consider misgendering as a breaching moment in which otherwise smooth and unnoticed practices of gender attribution fail or are subject to contestation. We then focus on participants’ orientations to the accountability of those breaches. By analysing participants’ accounts, we hope to gain access to publicly displayed understandings of the bases of misgendering. These bases are the normative considerations that participants invoke to account for, and normalise, the gender (mis)attribution that a misgendering embodies. We show that these accounts embody normative understandings of gender grounded in two sets of assumptions: the mapping of gender onto cues associated with external appearance; and the mapping of present gender designations onto former gender designations. We further draw on feminist conversation analysis to investigate not only what participants say, but also what they appear to omit from their accounts, thus tacitly reproducing taken for granted assumptions about gender. In these ways, we hope to contribute to understandings of how gender is reproduced in social interaction.

References


Ansara, Y. G., & Hegarty, P. (2013). Misgendering in English language contexts: Applying non-cisgenderist methods to feminist research International Journal of Multiple Research Approaches, 7(2), 160–177.

Ansara, Y. G., & Hegarty, P. (2014). Methodologies of misgendering: Recommendations for reducing cisgenderism in psychological research. Feminism & Psychology, 24(2), 259-270.

Capuzza, J. C. (2015). What’s in a name? Transgender identity, metareporting, and the misgendering of Chelsea Manning In L. G. Spencer & J. C. Capuzza (Eds.), Transgender Communication Studies: Histories, Trends, and Trajectories (pp. 173–186). Lexington Books.

Gupta, K. (2019). Response and responsibility: Mainstream media and Lucy Meadows in a post-Leveson context. Sexualities, 22(1-2), 31-47.

Ingram, M. B. (2019). YouTube Commentaries on Trans Time-lapse Videos: Transforming Misgendering Stances into Pedagogical Moments. Somatechnics, 9(1), 32-57.

Marco Pino is a senior lecturer in communication and social interaction at Loughborough University. He has previously used conversation analysis to investigate social interactions in several settings including palliative and end-of-life care, bereavement support, oncology, psychotherapy, and support for people recovering from drug misuse. One of his current research interests is misgendering in social interaction.

Guerrilla stance-work: Formulations of negative emotional state at transitional moments

17th November 2022

Dr Liz Holt

Abstract

This talk presents conversation analytic research into a collection of extracts where participants produce negative formulations of their affective stances. Explicit negative assessments of emotional state are rare in the wider corpus of ordinary talk, and evidence suggests they may be in interaction more generally. According to Ruusuvuori, (2013: 330), "Although all talk is affective to some extent, emotion is seldom the central focus of the ongoing activity".

Analysis of these actions reveals commonalities in terms of:

Thus, I show how brief, multi-faceted references to negative emotional states evoke troubles, while at the same time doing some "troubles-resistance" (Jefferson, 2015), at moments of transition.

References

Jefferson, G. (2015). Talking about Troubles in Conversation. Edited by P. Drew, J. Heritage, G.H. Lerner & A. Pomerantz. Oxford: Oxford University Press.

Ruusuvuori, J. (2013). Emotion, affect, and conversation. In J. Sidnell & T. Stivers (eds.), The Handbook of Conversation Analysis. Chichester: Wiley-Blackwell, pp. 330-349.

Liz Holt has been a researcher in CA for many years. She has investigated a range of phenomena including idiomatic expressions, reported speech and laughter. She has worked on both informal talk and institutional interaction. Currently, she is continuing research into troubles-talk, non-seriousness and ambiguity, as well as transcribing medical interaction

On the Communicative Affordances of Instrumental Action: Offering Meal Service to Others, Whilst Serving Oneself

30th June 2022

Professor Jenny Mandelbaum (Rutgers University) 

Co-authored with Professor Gene Lerner (University of California, Santa Barbara)

Abstract

We begin with this simple observation: Taking food can present an occasion for offering food. The sheer visibility of mealtime self-service to other diners (reflexively) furnishes both a context and an account for these offers of service. Not only does mealtime self-service furnish a public launching pad for offering service to others, but the placement of that offer – either on the way to serving oneself or just after having done so – can frame the offer, casting it as a ‘no bother, while I’m at it’ offer. Furthermore, an Offerer can modify the path of their self-service so as to overtly promote the offer: The self-service Manual Action Pathway can be fashioned so as to incorporate visible preparation to serve the Offeree, just before or just after their own self-service. The report then takes up those offers made just as the actual transfer of food or drink is carried out. These offers are recurrently coterminous with the transfer, and thereby become fulfilment-ready just as the transfer reaches its material completion. In sum, in this report, we are able to specify just how practical embodied conduct can contribute to the formation of communicative action – thus providing a way to ground the concept of social solidarity, when applied to offers and their acceptance/declination, in the visible practices of self-service organization. 

Jenny Mandelbaum (PhD, University of Texas, Austin) is Professor Emerita in the Department of Communication at Rutgers University, USA.  Using the methods of Conversation Analysis, her research examines how the organization of interaction pertains to family and other social relationships and identities, including studies of storytelling, repair organization, the management of social knowledge (epistemics), and the implementation and consequences of such actions as recruiting assistance from others, requesting, offering, assessing, and complaining.  

Making Sense of the Patient's Body in Physiotherapy by Video

9th June 2022

Dr Lucas M. Sueren (University of Oxford)

Abstract

In order to diagnose and monitor a patient’s condition, patients and clinicians routinely have to establish how the patient’s body feels or should feel for the patient, the sense through which they establish the location, movement, and actions of the patient’s body. These experiences are inherently internal for the patient.

Since the outbreak of COVID-19, physiotherapy services have routinely started to use video consultations to monitor and assess patients. This poses a new challenge to participants. Patients still do exercises and physical assessments, but accurate assessment cannot be supported through physical touch. They have to rely on other means to establish the patient’s experiences of their body. This paper explores how patients and physios rely on the physio’s professional vision and the patient’s body awareness (or proprioception) to establish the patient’s abilities (e.g., strength, flexibility, skills) and feelings (e.g., pain, stretch) in the context of monitoring and assessment, and instructing the patient in new exercises.

The paper is part of an NIHR-funded project: Supporting Consultations in Remote Physiotherapy. Analysis is based on 15 video-recorded video consultations, collected across two NHS Trusts in three specialist physiotherapy settings: long-term pain, neurorehabilitation, and orthopaedics. 

Lucas Seuren is a post-doctoral researcher affiliated with the Nuffield Department of Primary Care Health Sciences at the University of Oxford. He investigates the interactional organisation of video consultations in secondary care in the UK NHS, with a particular interest in how participants accomplish physical assessments and exercises remotely. 

On the multimodal nature of turn-taking: The interplay of talk, gaze and gesture in the coordination of turn transitions

12th May 2022

Kobin H. Kendrick (University of York) 

Judith Holler (Donders Institute for Brain, Cognition and Behaviour, Max Planck Institute for Psycholinguistics) 

Stephen C. Levinson (Max Planck Institute for Psycholinguistics)

Abstract

Turn-taking is a fundamental and universal feature of conversation. A central question in research on turn-taking is how speakers recognize the points of possible turn completion where transitions occur. Over the last 50 years, a cumulative body of research in conversation analysis (CA) has investigated turn-taking through naturalistic observation and rigorous qualitative description, identifying the precise linguistic cues that signal the relevance of transition. In the CA model of turn-taking, visible bodily actions play a minimal role. Quantitative research outside the CA tradition has, however, argued that visual cues are in fact central to the organization of turn-taking, but these studies have tended to employ relatively coarse measures that lack the emic validity required by CA. In this talk, we begin to reconcile these disparate strands of research and present new quantitative evidence for the role that gaze and gesture play in the organization of turn-taking. The data come from a corpus of dyadic conversations in which participants wore eye-tracking glasses for direct measurement of their gaze while they were also recorded by multiple cameras for a fine-grained analysis of their gestures. Combining quantitative and conversation-analytic methods, we show how the direction of a speaker’s gaze and the temporal organization of their gestures influence the relevance of transition between speakers. The findings, we will argue, demonstrate the fundamentally multimodal nature of the human turn-taking system and bring us one step closer to a model of turn-taking in which visible bodily actions play a central role.

Kobin H. Kendrick is a Senior Lecturer in Linguistics at the University of York. His research uses conversation analysis, at times combined with quantitative methods, to investigate basic organizations of social interaction such as turn-taking, action-sequencing, and repair. A recent line of research, conducted with Paul Drew, has examined the organization of assistance in interaction and identified linguistic and embodied methods by which participants recruit assistance. More can be found at http://www.kobinkendrick.org/.

Cross-Cutting Preferences in Interactional Trajectories Toward Violence

17th March 2022

Prof Kevin Whitehead (University of California, Santa Barbara) 

Prof Geoffrey Raymond (University of California, Santa Barbara

Prof Brett Bowman (University of the Witwatersrand)

Abstract

Scholarship on the contours of violent conduct has taken on renewed urgency in light of recent social commentary documenting the increasing prominence of threats and uses of violence across a range of political, institutional, and other social conflicts (see, e.g., Homans 2021; Osnos 2020; Palmer and Zick 2021). While contemporary scholarship in this area has converged in focusing on, “Not violent individuals, but violent situations ...” (Collins 2008:1-2), researchers have offered seemingly contradictory accounts for the situated production of violent conduct. Collins (2008, 2009, 2012, 2013, 2019) proposes that violence is difficult to carry out by describing psychological and situational barriers against its enactment, and argues that violence “run right against the conventional morality of normal situations” (Collins 2008:4). In contrast, Fiske and Rai (2015) draw on an approach rooted in moral psychology to contend that most violence is “morally motivated to regulate social relationships” (Fiske and Rai 2015:301) and thus that moral injunctions propel participants toward acting violently. To address these apparent contradictions, we use a conversation analytic approach to identify the situated reasoning and actions through which participants in video recorded conflicts manage, moment-by-moment, the potentially variable morality of violent conduct. Specifically, we document two normative preferences that have “cross-cutting” implications for the realization (or not) of violence once one or more parties have projected its possible use. As we show, participants orient to a difference between the moral legitimacy of producing violent actions that are, or claim to be, responsive to another’s violent action and thus defensive, as compared with initiating violence. In addition, however, we find that participants orient to a second, cross-cutting preference that privileges progress toward the realization of physical violence once it has been projected: Once at least one party has threatened or invited it, progress toward violence is treated as expected and movement away from it is treated as an accountable alternative. As our analysis shows, much of what is readily observable in (potentially) violent encounters (including what previous scholars have observed) can be understood in terms of participants simultaneously managing these countervailing preferences, and the practices they deploy in the course of struggling to do so. In this way, our analysis both elucidates some systematic features of the interactional and moral organization of (potentially) violent conflicts and extends conversation analytic findings regarding preference organization. 

The embodied design of intructions and their uptake: depictions and demonstrations in voice lessons

3rd February 2022

Prof Beatrice Szczepek Reed (School of Education, Communication and Society, King’s College, London)

Abstract

This presentation investigates how participants’ bodies are engaged in the instruction and learning of an embodied skill (singing). The paper interrogates the concept of ‘depiction’ (Clark, 2016; Streeck, 2009) and introduces a distinction between ‘depictions’ and ‘demonstrations’. The two differ in their turn design and recipient uptake. Depictions reference mental concepts and are offered up for interpretation. They are embodied actions that are part of the instruction of conceptualised learnables; for example, the gestural drawing of a rising-falling shape while teaching ‘portamento’. Where recipients respond to depictions, they do so by showing understanding, for example, through nodding and/ or okay and similar response tokens. Demonstrations reference the embodied actions of others and make them accountable. They either imitate others’ previous actions or are themselves offered up for imitation. Demonstrations are part of the instruction of embodied learnables; for example, performing a gesture as part of an instruction to perform that gesture. Demonstrations implicate the body directly and make relevant responses performed through the body. The paper will present video recorded data and adopt a conversation analytic framework.


Clark, Herbert H. (2016). Depicting as a method of communication. Psychological Review 123(3), 324-347.

Streeck, Jürgen (2009). Gesturecraft. The manu-facture of meaning. Amsterdam/ Philadelphia: Benjamins.

Beatrice Szczepek Reed is Professor of Language and Education at King’s College London, where she is the co-director of the Centre for Language, Discourse and Communication. Much of her research is on the phonetic and prosodic features of naturally occurring talk; she has also researched crosslinguistic comparisons of language-in-interaction as well as instructional interaction. Specifically, Beatrice has worked on prosodic mirroring as a resource for sequence organization; glottalization and word linking as a resource for turn design across different languages; speech rhythm and turn taking in different varieties of English; and instructional interaction in music teaching. She has also studied language and citizenship issues for Arabic speakers in the UK. Her latest funded project is on responses to news in Arabic and English. Beatrice has published over 50 articles in peer-reviewed journals and has written the monograph ‘Prosodic Orientation in English Conversation’ (Palgrave 2006) and the textbook ‘Analysing Conversation: an introduction to prosody’ (Palgrave 2011). She has co-edited the volume ‘Units of Talk – Units of Action’ (2013, Benjamins) with Geoffrey Raymond; and the volume ‘Prosody and Phonetics in Interaction’ (2014, Verlag für Gesprächsforschung) with Dagmar Barth-Weingarten.

Answering questions about recent events

18th November 2021

Dr Traci Walker (University of Sheffield)

Abstract

In this data session we will explore how people answer two different questions about recent events, "What did you do last weekend?" and "What has been in the news recently?" The data comes from videorecorded responses to questions asked by an avatar, a talking head on a computer screen. The questions are pre-recorded, and the avatar does not understand spoken language or react to the co-participants talk in any way. Therefore, one could say that the responses are all perfectly comparable; the sequence leading up to them is held constant across different speakers. Because this is a data session, I don't want to exert too much influence over what we analyse or discuss, but I do have a few 'tricks' up my sleeve. If you think you recognise this data from the description, I'd thank you not to talk too much about it with other attendees who might not, at least until we start the session.  

Dr Traci Walker is a Senior Lecturer at the University of Sheffield.  She received her MA and PhD in Linguistics from the University of Colorado, after which she relocated to the UK, where she was awarded a prestigious RCUK Fellowship, held in the Department of Language & Linguistic Science at the University of York. This led to a lectureship at York, followed by her current post at Sheffield.  

Traci’s research investigates the function and use of linguistic structures in communication within typical and atypical populations. All her work is grounded in an interest in discovering the order and structure of language in everyday use. To that end, she works with recordings (both video and audio) of naturally-occurring interactions, combining the methods of Conversation Analysis with more traditional means of linguistic analysis. 

Meaningful Acknowledgement: Types and Triggers in Transitional Justice Interaction

21st October 2021

Dr Ivor Sokolić (University of Hertfordshire)

Abstract

Acknowledgment of wrongdoing is considered necessary for relationship transformation in processes of transitional justice. However, the concept has only been studied in the institutional and legal context. Its social and interpersonal dimensions remain poorly understood. This talk addresses this gap by studying interactions between ordinary citizens across ethnic lines in response to war crimes trials. The talk proposes a novel typology that is used to identify meaningful acknowledgement in 162 inter-ethnic exchanges derived from focus groups in four former Yugoslav countries. The study also identifies what triggers this ideal type and finds that the triggers are related to conversational changes in identity constructions and knowledge claims. But the triggers only occur when individuals also endorse each other’s views across ethnic lines. The article thus shows how relationships transform in inter-ethnic interactions, even when individuals hold differing views and arguments about transitional justice.

Dr Ivor Sokolić is a Lecturer in Politics and International Relations at the University of Hertfordshire. Prior to this, he was a Research Officer at the European Institute at the London School of Economics and Political Science. He worked on the ERC funded project “Justice Interactions and Peacebuilding: From Static to Dynamic Discourses across National, Ethnic, Gender and Age Groups”, which examines transitional justice processes across the former Yugoslavia. He holds a PhD from the UCL School of Slavonic and East European Studies and an MSc and BSc in European Politics from the Department of International Politics at the University of Wales, Aberystwyth. In 2019, Ivor published a book based on his research on Croatia, titled International Courts and Mass Atrocity: Narratives of War and Justice in Croatia (Palgrave MacMillan). He has published articles in Nations & Nationalism, Nationalities Papers, Südosteuropa and The Croatian Political Science Review

Disengagement in psychiatric encounters

22nd June 2021

Prof Anssi Peräkylä (University of Helsinki)

Abstract

Engagement is a substratum of social encounters. It involves the orientation by the interaction participants to each other physically and through perception, their collaboration in joint actions, and their sharing of the local moral order of the encounter. Goffman's early work pointed out a paradox of engagement: Engagement on one hand is a moral obligation for the interaction participants, but on the other, engagement is always shadowed by tendencies towards disengagement through withdrawal and side involvements. In my presentation, I will show how a young patient in psychiatric evaluation interviews oscillates between engagement and disengagement in her interactions with the clinicians interviewing her. I will also show how patients in couple therapy disengage posturally and through bodily side involvements during the talk where their spouses complain about them. I will suggest that it is analytically worthwhile to consider (dis)engagement as a multimodal Gestalt, where action, bodily participation and sharing of the moral order go together and index each other.

Anssi Peräkylä is Professor of Sociology at the University of Helsinki. In 2019-2023 he holds the prestigious position of Academy Professor. He received his PhD at University of London (Goldsmiths' College) in 1992. His research topics include counselling, medical consultations and psychotherapy, as well as emotion and psychophysiological reactions in social interaction. His current research project focusses on the interconnections between narcissistic personality and interactional practices. 

Peräkylä has co-edited Conversation Analysis and Psychotherapy (CUP 2008) and Emotion in Interaction (OUP 2012); currently he is editing Body, Participation and the Self: Revisting Goffman (Routledge) with Lorenza Mondada. In recent years, his work has been published in Research in Language and Social Interaction, American Journal of Sociology, Social Psychology Quarterly and International Journal of Psychoanalysis

Suffixation as an Interactional Resource: Some Methodological Notes on Morphology in Action

10th June 2021

Prof Chase Raymond (University of Colorado)

Abstract

In this presentation, I offer some methodological reflections on the study of morphology as participants’ resource in social interaction. I begin by calling attention to morphology as a comparatively underexamined level of linguistic structure by conversation analysts and interactional linguists, in that it has yet to receive the same dedicated consideration that (for example) phonetics in interaction has received. I discuss a few potential reasons for this, highlighting in particular some of the methodological issues that analysts of real-time language use must consider in targeting morphology in action. I then introduce an ongoing study of suffixes/suffixation in Spanish—namely, diminutives (e.g., -ito/a; carro ‘car’ à carrito ‘little car’ [lit.]), augmentatives (e.g., -ote; abrazo ‘hug’ à abrazote ‘big hug’ [lit.]), and superlatives (e.g., ísimo/a; caro ‘expensive’ à carísimo ‘super expensive’ [lit.])—and review how the sequentiality of interaction can offer analysts a window into participants’ use of these morphological resources in the service of social action. I conclude by offering some thoughts as to how the sequentiality of talk might inform the future exploration of other sorts of morphological operations in interaction across languages. ­­­

Chase Wesley Raymond holds Ph.D.s in Hispanic Linguistics (2014) and Sociology (2016) from the University of California at Los Angeles, and is currently Associate Professor of Linguistics at the University of Colorado at Boulder. His research interests lie at the intersection of language and social life, with a particular emphasis on grammar in interaction. He examines data from both ordinary conversation as well as various different institutional contexts, routinely linking the particulars of language use to different facets of social identity and normativity. Much of his work—in both research and teaching—is geared toward questions and discussions of methodology in conversation analysis and interactional linguistics. He has given a range of CA methods workshops at various institutions, and his work has appeared in journal outlets across the fields of Linguistics, Sociology, Psychology, Communication Studies, and Medicine.

Error correction as a site for negotiating epistemic responsibilities

13th May 2021

Prof Galina Bolden (Rutgers University)

Abstract

In this paper I explore how cultural identities are talked into being by examining how participants manage displayed gaps in what they might be obliged to know. Building on a rich tradition of research into error correction and conversational repair (e.g., Drew, 1997; Jefferson, 1974, 1987, 2007; Kitzinger 2013; Raymond & Sidnell, 2019; Robinson, 2006; Schegloff, Jefferson, Sacks, 1977), I show how error correction practices – from “non-correction” (Jefferson, 1987 [2018]) to  “embedded correction” (Jefferson, 1987) to “aggravated correction” (Goodwin, 1983) – can be used to negotiate identity-bound knowledge so as to ascribe or disavow particular cultural identities. I analyze how error correction practices are shaped by and adapted to the local interactional context in which an error is made, on the one hand, and to the identity ascribed to the error producer, on the other hand. Overall, the paper develops our understanding of epistemics (Heritage, 2013) as a resource for enacting identities in interaction, and elaborates the concept of epistemic responsibility.

Galina Bolden is Professor in the Department of Communication, Rutgers University, USA. She has conducted conversation analytic research into the organization of talk-in-interaction in English and Russian languages in ordinary and institutional settings. She is the co-author (with Alexa Hepburn) of Transcribing for Social Research and is currently co-editing (with John Heritage and Marja-Leena Sorjonen) Responding to polar questions across languages and contexts.

Swallowing in conversation

4th March 2021

Prof Richard Ogden (University of York)

Data Session: A collection of 'anticipatory openings' in English and Spanish across a range of (mostly) institutional settings

4th February 2021

Elliott Hoey

Elliott Hoey is an assistant professor of language and communication at Vrije Universiteit Amsterdam, and a 2021 visiting Fulbright Scholar at Loughborough University. He uses conversation analysis to uncover how people bring off the everyday activities that make up their social worlds. Recent publications include studies of imperative constructions, swearing, and sniffing, as well as the book When Conversation Lapses: The Public Accountability of Silent Copresence (Oxford University Press). 

Discordance and Activity Contamination: Patient and Partner Preferences During Consultations for People with Localised Prostate Cancer

19th November 2020

Simon Stewart (University of Southampton)

Abstract

The presented research examines the sequential organisation of treatment-related preferences expressed by patients and their co-present romantic partners during clinical consultations for people with low or intermediate risk localised prostate cancer. A conversation analysis of 28 diagnostic and treatment consultations was carried out with data collected from four clinical sites across England. When healthcare professionals challenged, rejected, or dismissed expressions of preference, it caused a sequential pattern of discordance and activity contamination, pivoting the interaction toward an adversarial configuration. This pivot led to patients and partners silencing themselves. Two deviant cases were identified that did not contain this structural pivot. These findings highlight the immediate consequences of expressions of preference being resisted, rejected, and dismissed in a context that should be sensitive to such expressions. The adversarial configuration of these moments contaminated the interactions during a time where cooperation is desirable. The deviant case analysis offers an alternative to the salient pattern observed across the collection.

Simon is a final-year PhD Candidate at the University of Southampton whose primary research relates to communication during clinical encounters for people with localised prostate cancer who attend with their spouse or romantic partner. Simon graduated with a first-class BSc in Psychology from the Open University before attending the University of Southampton to carry out an ESRC funded 1+3 PhD programme.

Co-animation and association in English Interaction: jointly 'doing being' others to interactionally define joint selves

22nd October 2020

Dr Marina N. Cantarutti (The Open University)

Abstract

This presentation will review the findings (and many remaining questions) of my doctoral research on the interactional practice I have called co-animation, i.e. the joint voicing, or (re- )enactment of the same figure in adjacent sequential positions (cfr. Niemelä 2011; Guardiola & Bertrand, 2013; Mathis & Yule, 1994). I have found that during the development of particular social activities - namely, troubles-tellings and indirect complaint stories on the one hand, and teasing and mockery episodes on the other- a participant’s first animation is often completed or continued in responsive position by the co-participant. Drawing on the theoretical and methodological insights of Conversation Analysis (Sacks, Schegloff, and Jefferson, 1974) and multimodal approaches to Interactional Linguistics (Couper-Kuhlen & Selting, 2001), I will discuss my description of the multimodal and sequential organisation of co-animation based on 89 cases identified in 10 hours of video-recordings of naturalistic English interaction between friends, relatives, and co-workers. I will focus on the defining characteristics of the practice, as well as on some of the relational consequences of the situated deployment of the practice, specifically the display of association (Lerner, 1993). 

During the presentation I will address two aspects of co-animation: 

a) How co-participants multimodally design their responsive turns in a way that they are seen and heard as coherent with prior animations, and at the same time, as fitted affiliative responses that collaboratively further an ongoing course of action, making it a joint endeavour. 

b) How participants deploy (co-)animation at particular points in the development of specific social activities to deal with (emerging) moral matters, thus interactionally defining what constitutes a shared stance, values, and identity, and teaming up against absent but invoked transgressive behaviours or parties. 

Marina Noelia Cantarutti is an interactional linguist currently working as a Post-Doctoral Research Associate at the School of Languages and Applied Linguistics at the Open University. She has recently completed her PhD in Language and Communication at the University of York, UK. She holds over a decade of experience in EFL teacher training and lecturing in Practical Phonetics and Discourse Analysis in various Higher Education institutions in Buenos Aires, Argentina. She is particularly interested in the study of phonetics and gesture as resources deployed and oriented to by participants in everyday talk-in-interaction, especially in collaborative practices, and for the creation of collective identities. 

One Type of Polar, Information-Seeking Question and its Stance of Probability: Implications for the Preference for Agreement.

25th June 2020

Jeff Robinson

Abstract

There is little doubt that Sacks’ (1987) notion of the 'preference for agreement' is generally valid. However, that it is valid does not tell us how it is valid. This article further unpacks the preference for agreement by conversation-analytically grounding one of its many underlying mechanisms. Specifically, this article examines the practice of formatting an action – in this case, a type of information seeking – as a positively formatted polar interrogative without polarity items (e.g., Did you go fishing?). This article demonstrates that doing so enacts a speaker stance that the question's proposed state of affairs (e.g., that the recipient went fishing) is probable, and thus that a response is more likely to constitute affirmation than disaffirmation. Additionally, this article demonstrates the preference-organizational effects of such formatting on some aspects of response construction. Data are gathered from videotapes of unstructured, face-to-face conversations, included 289 interrogatives, and are in American English.