Our Story
Want to build your career with a rapidly growing start-up company that is bringing the customer experience in the industry to the digital age? Join Yardly!
Yardly is a managed service marketplace revolutionizing the residential snow removal and lawn care industries in Canada. Yardly focuses on building long-lasting relationships with its clients through consistent high-quality work backed by a satisfaction guarantee, a professional and courteous customer service team, and seamless digital customer experiences. With the mission of helping homeowners and communities maintain safe, thriving, and enjoyable outdoor spaces, Yardly was founded in 2015 and rapidly grew to 22 cities and towns across Canada, including Edmonton, Calgary, Toronto, and Vancouver, and has served over 8000 homes.
What We Need
We are currently looking to hire a full-time permanent Operations Manager to join our growing team. The Operations Manager will oversee the day-to-day activities associated with service delivery to meet customer requirements. Key responsibilities include:
Establish business relationships with prospective residential clients and referral partners in the Edmonton Metro area that can produce sustainable and diverse revenue streams.
Responsible for long-term planning and scheduling of the service delivery function.
Overall management of the Company’s talent development program, working with the service delivery team to ensuring the Company has a diverse and skilled workforce.
Responsible for quality control by reviewing properties during or after our providers have performed their tasks.
Provide real-time support to our providers by helping resolve day-to-day issues and help them deliver quality service in a timely manner.
Provide reports to management on achievement of daily and weekly service delivery Key Performance Indicators (KPIs).
Who You Are
This position is ideal for someone who is highly motivated that thrives in a collaborative environment, can communicate easily and manage relationships, fosters a working environment where employees feel passionate about their jobs, is driven to produce exceptional results, makes rational decisions based on logic and data, embraces change, is able to set the example in terms of accountability, and is a self-starter who loves challenges.
You possess the following education, experience, and skills:
Minimum of 5-7 years of progressive experience in People Management, Operations Management, or Human Resources
Bachelors Degree from a recognized university with a focus in Business, Operations Management, Human Resources is preferred.
2-3+ years of previous experience leading a small team is required.
Intermediate level proficiency with Microsoft Office applications (Word, Excel). As well, competent with utilizing mobile apps that will be used for documenting service delivery.
Valid Class 5 Drivers License is required with a clean Drivers Abstract.
What We Offer
As a valued employee at Yardly, you will receive the following:
A passionate, energetic team with a fun, startup company culture.
Fast growth opportunities that allow you to maximize your potential.
A fantastic work environment in a vibrant tech community.
Competitive wages, paid vacation time, and comprehensive benefits plan.
Holiday parties and company events to build the team and relationships.
How to Apply
Apply to this position by clicking the Apply Now link. Only those candidates selected for an interview will be contacted.
Yardly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Our goal is to build a diverse team that will make a positive contribution to the communities where we live and work.