Voice Telecommunications Request (TCR)

Download the form at the bottom of the page.  Complete all sections and return it to tcr@wv.gov.  If you have any questions on how to complete the form, please contact tcr@wv.gov for assistance.  Below you will find instructions on how to complete sections on the Telecommunications Request Form.

These instructions are to be followed when submitting TCRs to add, change, or disconnect data services obtained through the statewide contracts. If ordering other services, separate TCRs will be needed for each type of service. If ordering service to be billed to more than one billing account, separate TCRs will be needed for each billing account.

All TCRs must be typed in order to ensure accurate service delivery. Only complete TCR forms can be processed. The Telecommunications Ordering and Billing section can assist with the completion of the TCR and any questions regarding required fields by emailing tcr@wv.gov. Please allow time for technical and business consultations and research when necessary.

The date of submission is the date that a complete TCR is provided to the vendor. Timeframes associated with the installation of services requested begin when a complete TCR is submitted to the vendor. Timeframes to be associated with the installation and/or disconnection of services are governed by the particular statewide contract(s) and/or Service Level Agreement(s) for each specific service; however, if the vendor requires special construction, then the contract timelines are not in effect. Please consult WVOT with questions.

Email the completed TCR and any related correspondence to tcr@wv.gov.  Do not send a TCR, and related correspondence, to an individual email address as this could cause delays.

TCRs can only be completed by designated Signatories for each agency.

Voice TCR Instructions

Note: Frontier has notified that ISDN-BRI will no longer be offered as a service on the Centrex contract.  Agencies that currently have these items billing can keep them, but no new ones can be ordered.