Telecommunication Billing Disputes

If, after reviewing your invoices and the appropriate back-up, you identify a charge(s) that you are questioning, please follow the steps below:

1. Complete the Telecommunications Billing Inquiry Form, provided below. Make sure all information requested on the form is provided.

2. Submit the form via email to OTTelcomDisputes@wv.gov

3. Once the form is received if not completed as requested, it will be returned to the agency for completion.

4. IS&C will notify the agency when an appropriate resolution has been found.

In order to help complete the form correctly, the following information should be included in the form:

• • The “Item” is the type of service being questioned: DAIN, Method One, VOIP, Data, SIP. 

  • The “Nature of Inquiry” is the line number or circuit being questioned. Please list each line/circuit separately on the form.

  • The “Amount in Dispute” is the amount the agency is questioning.

  • Please provide the reason you are questioning this amount in the “Comments” section.

  • Please include the complete invoice that you received along with appropriate backup. 

NOTE:

PLEASE BE AWARE THAT YOUR AGENCY IS RESPONSIBLE FOR PAYING THE FULL COST, ANY APPROVED DISPUTES WILL RESULT IN CREDIT ON A FUTURE INVOICE, NOT ON THE CURRENT INVOICE, ACCORDING TO WV STATE CODE §5a-7-4a(g).