User guides for Telecommunication Contracts explain the basics of a contract, including the following sections:

• Contract Name

• Contract Renewals

• Basic Understanding of the Contract Purpose

• Ordering Guide

• Emergency Purchase Process

• CIO Review Process

• Billback Process

• Product Overview

• Reporting- BI Report on Usage

• Reporting- Waiver Approvals

• Reporting- Models Ordered

• Reporting- Maintenance/Helpdesk Tickets

• Cost Savings Study

• Billing Complaint Process

• Service Outage Complaints

• Acceptance/Goods Receipt Process

• Effects on Adding OT Service Costs

• Exclusions