Frequently Asked Questions (F.A.Q.)
In the course of daily operations KWRL encounters many questions. This page is dedicated to addressing as many of those frequently asked questions as possible. Answering frequently asked questions will be an ongoing process and we will continue to post more questions and answers to our new web-site as the questions come in. Should you have a question that is not answered within the compilation of FAQ below, please feel free to contact us at email@example.com or use the google form provided below to submit your own question.
Q: Why can’t I get a bus stop directly in front of my home?
A: It depends upon whether your home is rural or sub-urban and the safety factors specific to your location. Many rural students have no safe path to walk upon to get to a safe bus stop and must have a bus stop located at the end of their driveway. In sub-urban development’s bus stops are created in centrally located locations designed for the developments not for the specific students within those developments. Families come and go from developments, but stops should within sub-urban developments should remain consistent for drivers, substitute drivers, the schools and for families. Centralized bus stops is the fair and equitable way to establish stops for all parties. KWRL has a lot of students to transport in a short period of time and are charged with the responsibility of minimizing the amount of time students are on the bus as well as meeting bell schedules. Adding individual bus stops for each family drastically compounds travel time for all students and works against minimizing the time spent riding a school bus and hinders the ability to meet school bell schedules.
Q: Why does the bus show up early in the PM sometimes?
A: School buses don’t know who will and who will not ride each morning so they drive their route to pick up each potential passenger in the AM. However, in the PM they know who is on the bus and do not travel every road or stop at every bus stop if some passengers are not on the bus for the PM ride. If roads are not traveled and stops are not needed because those passengers are not riding the bus, it speeds up the delivery time for all other stops on the route.
Q: Why is my bus inconsistent with AM pick up times?
A: You should not see habitual inconsistency with your bus arriving more than 5 minutes from the scheduled time. If your bus is not arriving within five minutes of your scheduled time more than once a week then we ask that you contact KWRL so we can investigate the problem. Habitual deviation from the scheduled bus stop times may require we change aspects of the route to get the bus at bus stop(s) on time, or it may require that we change the bus stop(s) scheduled time because the route has changed and the scheduled time is no longer logistically feasible or accurate. Our recent investment in state of the art GPS helps immensely in assessing and managing logistics to help make routes as accurate as possible.
However, it is common for buses to run into difficulty from time to time just like many people do trying to get to work in the morning. Buses can be delayed by construction, down trees, mechanical issues, student behavior, traffic, weather, or many other issues that we encounter as a fleet. Most all of these types of delays are both unexpected and beyond our control so we do the best we can to mitigate the delay of the moment.
If you think that your bus is regularly missing the bus stop scheduled time by more than five to ten minutes then we encourage you to call dispatch and ask that it be looked at.
Q: Do I have to meet the bus to receive my Kindergarten student or can they just be released to walk home on their own unattended?
A: All Kindergarten students must be met by an adult or older sibling at their designated bus stop and will not be allowed to walk home unattended. If you cannot meet your Kindergarten student at their bus stop, please don’t have them placed on the bus in the PM and inform the school of other arrangements you have made to transfer custody of your Kindergarten student from the school to family or guardian. This is a KWRL policy that is supported by each district that is designed for safety and consistency. If there is not adult, sibling or guardian at the bus stop to receive a Kindergarten student then the student will remain on the school bus.
Q: What are the rules for electronic devices on a school bus?
A: Electronic devices are allowed on the school bus for personal use only. Personal use means that the device and its contents shall not be shared with any other student for any reason. The device shall not be used to capture pictures, video or audio of any other students on the school bus. The device shall not be a distraction to the driver by way of flash, audio or through the motion of passing a device around the bus. The driver has the authority to ban or restrict the use of electronic devices on the school bus to manage safety distractions, content exposure to other students and cyber bullying by way of abuse of electronic devices.
Q: Why can’t I just call or text my student and tell them to ride other buses if needed?
A: All students should be registered for their school bus. It is critical for student safety that families, schools and transportation be on the same page. Students must have a written note from a parent or guardian that is stamped by the school prior to boarding a school bus that your student is not registered to ride. All changes must be communicated through your student’s school office and should not be communicated through the student. Attempting to board a school bus without a note will hold buses up and delay transportation for all students as the school and transportation attempt to contact parents if no note is present.
Q: Can my student be assigned to a seat or be suspended from the bus?
A: Riding the school bus is a privilege, not a right. One of the most important variables in keeping all students safe is student management. Distracted driving is one of the biggest risks drivers face and the most difficult task we face each and every day. The object of student management is to redirect unsafe behavior in a way that reduces risk and works toward sustaining the safety of all students not just the student engaged in inappropriate behavior. Ultimately if we cannot redirect unsafe, distracting and disruptive behavior then that behavior must be removed from the bus in the interest of safety for all students. Drivers have the authority to seat students where they feel they need to on the bus as part of student management. Seat assignments are a tool at the driver’s discretion and may be temporary or permanent. Removal from the bus by suspension of service is a collaborative decision between the building Admin and the KWRL Transportation Director.