Hessam Bavafa

I am an Assistant Professor of Operations and Information Management at the Wisconsin School of Business. My research utilizes stochastic optimization and econometric analysis using data from large healthcare systems. The focus of this work is on innovation in health care delivery models, physician workload, panel sizes in primary care, and hospital resource management. I am an affiliate faculty of the Department of Family Medicine and Community Health at University of Wisconsin School of Medicine and Public Health. I am also affiliated with the Center for Demography of Health and Aging. My research has been published in academic journals such as Management Science, Operations Research, Manufacturing & Service Operations Management, Production & Operations Management, and Journal of Operations Management. I serves as an Associate Editor for Decision Sciences and Health Care Management Science.

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Capacity Rationing in Primary Care: Provider Availability and Care Channel Diversion, with A. Canamucio, S. Marcus, C. Terwiesch, and R. Werner
Management Science (forthcoming)

The Variance Learning Curve, with J. Jónasson
Management Science (2021)

Recovering from Critical Incidents: Evidence from Paramedic Performance, with J. Jónasson
Manufacturing and Service Operations Management (2020)

Managing Portfolio of Elective Surgical Procedures: A Multidimensional Inverse Newsvendor Problem, with L. Örmeci, C.M. Leys, and S. Savin
Operations Research (2019)

Managing Patient Panels with Non-Physician Providers, with C. Terwiesch and S. Savin
Production and Operations Management (2019)

Work after Work: The Impact of New Service Delivery Models on Work Hours, with C. Terwiesch
Journal of Operations Management (2019)

The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care, with L. Hitt and C. Terwiesch
Management Science (2018)

Building Financial and Health Literacy at Older Ages: The Role of Online Information, with J. Liu and A. Mukherjee
Journal of Consumer Affairs (2019)

The Burgeoning Health Care Needs of Aging Prisoners, with A. Mukherjee
American Economic Association: Papers and Proceedings (2019)

Standardization vs Customization: Finding the Right Balance, with C.A. Sinsky, J.W. Beasley, and R.G. Roberts
Annals of Family Medicine (2021)

If You're Not Keeping Score, You're Just Practising: A Lean Healthcare Program Evaluation Framework, with M. Puterman, Y. Zhang, S. Aydede, B. Palmer, S. MacLeod, and J. MacKenzie
Healthcare Quarterly (2013)

Working Papers

Customizing Primary Care Delivery Using E-Visits, with C. Terwiesch and S. Savin
R&R, Production and Operations Management

Surgical Case-Mix and Discharge Decisions: Does Within-Hospital Coordination Matter?, with L. Örmeci, S. Savin, and V. Virudachalam
R&R, Operations Research

User-generated Web Data Predicts Quality Risk: Evidence from the Pharmaceutical Industry, with G. Ball, C. Blanco, and H. Park
Reject & Resubmit, Management Science

Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use, with with R. Batt and S. Soltani
Under Review

  • Winner: 2019/2020 POMS Best Paper Award Competition in Healthcare Operations Management

Quality Improvement Spillovers: Evidence From the Hospital Readmissions Reduction Program, with R. Batt and S. Soltani
Under Review


I have been teaching Business Analytics (GB 306) at the Wisconsin School of Business since 2014. The goal of this course is to develop students’ quantitative intuition through practical data analysis. Specifically, the students learn how to produce summary statistics in both tabular and visual forms, the essentials of probability and decision making under uncertainty, hypothesis testing, regression analysis, and simulation methods. Throughout the course, special attention is given to effectively writing and presenting data analysis.