FQA

1. Why is the room not cold?

Aircon temperature is set too high.

Windows and doors are opened.

Remote control is not the cooling mode.

Indoor fan coil is dirty resulting in weak discharge of cool air

Outdoor condenser is dirty resulting in overheating of compressor.

Parts may be faulty.

May not be enough refrigerant in the aircon system.

Air conditioner installed is undersized.

2. Why is the aircon leaking water?

Water condensate in the indoors fan coil and discharge through a drainage pipe. Water will start leak when the drainage pipe is choked /clogged.

3. Why is the aircon not working?

Electrical power is not working.

Wiring problem

P.C.B problem.

4. Why is the aircon smelly?

This could be due to the smell of cigarettes odors or other air pollution being absorbed into the unit and thus discharge with the air flow.

5. Why does the aircon needs chemical cleaning?

A general service cannot improve the condition, chemical cleaning is necessary. Chemical flush is a very thorough way of cleaning the air conditioner.

WellSpring Cool Air offers a comprehensive air-con chemical wash service designed to restore your air-conditioner to pristine, brand new condition. Keep your air-conditioning unit in peak condition with WellSpring Cool Air chemical wash and you’ll see and feel the difference in performance.

6. Why is the aircon noisy?

Normally noisy resulted from dirty fan coil.

Faulty parts in the aircon system.

Vibrating noise resulted from something wrong indoor fan coil / outdoor condenser.

7. What are the Benefits of Aircon Services?

Cooler Environment – With regular servicing, the aircon will perform at its optimum potential resulting in a cooler environment for you. Often people wait for the aircon system to breakdown and only then will they hire a company for aircon services. WellSpring Cool Air ensures that with regular maintenance your environment will always be a pleasant one.

Power Efficient – Playing a very important part to even deciding an aircon system is the power consumption. With a regular Aircon services provided by WellSpring Cool Air, you can be rest assured that the aircon will consume less power.

Minimal Water Leakage - Regular aircon services from reputed firms like WellSpring Cool Air will ensure that water leakage are monitored and fixed.

Less Aircon Repair Charges – Constant maintenance will ensure that your aircon is performing well and results in fewer charges that are incurred for an one-time fix of broken down aircon systems. WellSpring Cool Air services come with professional knowledge of these systems so you can have the best recommendations at the cheapest rate.

The aircon lifespan will be prolong.

8. Can I service the aircon myself?

You can clean the fan coil cover and wash the air filter by yourself. However, it is advisable to engage qualified service technicians as they have the proper tools & equipment to service the aircon check the safety circuits, refrigerant pressure and also vacuum the drainage pipe.

9. Why does the air-con switch on/off by itself and have its indicator light blinking?

It could be due to a defective electronic circuit board. Hence there is a need to diagnose and repair the fault. It is best to consult our specialists for further assistance.

10. What is the optimal air-conditioner temperature to be set?

Generally, 25oC 26oC is optimum. A mere 1oC increase can raise your operating cost up by 15%.

11. What is the warranty period for aircon unit?

For residential units the warranty period for the spare part is 1 year and for the compressor is 5 years which is provided by the local agent.

12. What is an inverter air conditioner?

An inverter system has a variable speed compressor. The inverter system has a variable speed compressor. The rotation speed frequency is regulated intelligently to meet specific cooling load requirement. Power consumption is thus more efficient.

13. What type of air con services does your company provide?

We provide a full range of air con service. The following are the list:

Aircon servicing

Regular contract maintenance

Chemical cleaning/ Chemical overhaul

Aircon repair

14. What happen if I do not service my aircon?

The life span of the air conditioner will be shortened, coolness decreases with usage and water leaking problem may occur as a result of a choke drainage system. The inefficient operation will then cause the electricity consumption to increase.

15. How frequent should I Service my aircon unit?

It is good to service residential air conditioner around 3 to 4 times per year and every month for office and commercial units. However, this period will differ according to the amount of usage.

16. Why should I sign a service maintenance contract?

Discount on spare parts replacement and chemical overhaul.

Ensures that you will have a healthy and pleasant living environment.

17. Why Do I Need Regular Air conditioning Service?

With regular usage all aircons need an air conditioning service. Although, you can clean the fan coil cover and wash the air filter on your own, you will still need an expert from companies like WellSpring Cool Air that can offer qualified and professional air conditioning service and support.

You will also need an air conditioning service when there is a water leakage issue or when the aircon smells foul and is noisy. With regular air conditioning service you can also get rid of various faulty parts in the aircon and get them cleaned regularly to ensure smooth and efficient operation.

18. What If I Do Not Go For Regular Air conditioning Service?

Air conditioning service is essential for the efficient use of your aircon and therefore when you do not opt for any air conditioning service the additional expenses is rather huge when there is a breakdown of the system. That would also affect the life span and performance of your air conditioning system.

The coolness decreases with the continual usage of an aircon for many months and years at a stretch. Your aircon may also have water leakage issues because of choke up in the drainage system which will lead to more consumption of electricity in the future. Your aircon will also have frequent mechanical faults that will increase your aircon repair expenditure. A regular air conditioning service is thus highly recommended.