Privacy Policy

CTRL+IMPACT is committed to protecting your privacy. This Privacy Policy explains how we handle personal data when you use our website, products and services, or contact us.

1. Who we are

CTRL+IMPACT LTD (“CTRL+IMPACT”, “We” or “Us”) is a consultancy focused on empowering NGOs and brands in the video game sector.  If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Policy.

2. What personal data do we collect

When you interact with us or use our products and services, we may collect personal data. Personal data is any information about you that makes it possible to identify you. It includes obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data and other online identifiers.

We may collect personal data directly from you, for example: 

When you contact us by email, we may collect your name, your email address, and any information you include in your message.

We may also automatically collect data from you, for example:

• Technical information related to your device and browser when you visit our websites or use or products and services.

• Session data from your interaction with the Website.

• Geographical information relevant for identifying the country from which you are accessing the Website in order to understand, at an aggregate level, the locations of users accessing our Websites.

We do not collect sensitive personal data unless you choose to share it.

3. Why we collect your personal data and our legal basis to do so

We use this information to:

• Respond to your inquiries;

• Provide relevant information or support; and

• Improve our services and communication.

We do not use your data for marketing unless you explicitly opt in.

• Our lawful basis for processing your personal data is:

• Our legitimate interest to respond to your inquiry.

• Our legitimate interest to ensure the secure functioning of our websites and products and services.

• Your consent to cookies for us to better understand how our products and services are used, with the view of improving them.

• Your consent to receive marketing communications.

• Our compliance with legal obligations we are subject to.

4. How do we store and protect your personal data

Your personal data, including interactions with our website, products and services, or contact page, is stored securely and accessed only by authorised team members. We take reasonable steps to protect your data from unauthorised access, loss, or misuse.

5. Who do we share your personal data with

We do not share your personal data with third parties unless required by law or with your explicit consent.

6. International data transfers

Your Personal Data may be transferred to, and processed in countries other than the country in which you are resident. Where we transfer your personal data to such countries, we take steps to ensure that your data is subject to legal safeguards appropriate to the transfer and the data.

Your personal data is not transferred outside the UK or EEA.

7. Security of your personal data

The security of your personal data is essential to us and we take the following measures to protect it:

• We ensure adequate website security, including appropriate SSL certificates for the Website.

• Mandatory cookie acceptance option for visitors to the website. 

• When you send us an e-mail, we store your data in a secure server environment.

8. How long do we keep your personal data

We retain your personal data for as long as necessary to fulfill the above purposes and for a period thereafter if necessary for the purpose of avoiding or settling legal issues, obligations or claims.

We may also retain the data collected for longer for statistical purposes in order to develop and improve our products and services. You cannot be identified from the aggregated data used for these purposes.

9. Changes to this Policy

We may update this Privacy Policy from time to time. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. 

You can see when this Privacy Policy was last updated by checking the date displayed at the bottom of this page.

10. Your rights

Under UK and EU data protection laws, you have the right to:

• Be informed about the collection and use of your personal data.

• Access the personal data we hold about you and to receive a copy of that data.

• Ask for the rectification of your personal data if the information we hold about you is inaccurate or incomplete. 

• Ask for the deletion of your personal data (“right to be forgotten”). 

• Restrict (i.e. prevent) the processing of your personal data while, for example, we review or investigate your concerns about that information.

• Object to further processing of your personal data for a specific purpose or purposes (including for marketing purposes).

• Receive the personal data concerning you, which you have previously provided, in a "commonly used and machine-readable format" in order to have this data transmitted to another organisation (“data controller”).

• If the processing of your personal data is based on your consent, you have the right to withdraw this consent at any time and without any disadvantages.

To exercise your rights, please contact us at contact@wectrlimpact.com or use the contact details provided below.

If your request or concern is not addressed by us in a satisfactory manner, you may contact your local data protection authority, the Information Commissioner’s Office (ICO):

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Phone: (+44) 0303 123 1113

Website: https://ico.org.uk/global/contact-us/ 

11.  Cookies and Other Trackers

Cookies are small text files that a website asks your browser to store on your device. They help the site remember your actions or preferences for a period of time. You can learn more about cookies at allaboutcookies.org.

We use cookies and similar technologies to make our website work, improve its performance, and give you a better browsing experience.

When non‑essential cookies are used, you will be able to manage your preferences through our cookie banner. You can also adjust your browser settings to block or delete cookies, although this may affect how the website functions. Some cookies are strictly necessary for the website to operate and are used on the basis of our legitimate interests; all others are used only with your consent, which you can withdraw at any time.

We use the following types of cookies:

• Strictly necessary cookies – Required for the website to function (e.g., enabling navigation or access to secure areas).

• Analytical/performance cookies – Help us understand how visitors use the site so we can improve it.

• Functional cookies – Remember your preferences (such as language or region) and personalise your experience.

• Advertising/targeting cookies – Record your visit and browsing activity so we can tailor content or advertising to your interests. These may be set by us or by third‑party providers.

Some cookies are stored only for the duration of your session, while others may remain on your device for longer.

Contact us

For any privacy related queries or to exercise your privacy rights, please contact us at: contact@wectrlimpact.com.

Last update: January 2026