Functionality

If your laptop or a student device is not functioning properly, you are able to submit that information to Technology Services yourself via a HEAT Ticket.

To submit a HEAT Ticket:

• Log into the WakeID Portal
• Select the Help Desk icon from the Applications window (red circle below)

• Click ‘Login’ (top right corner)
• Click ‘Open A Ticket’
• Select the appropriate service needed
• Enter the information and description as prompted
• Click ‘Submit’