Sound and Video Troubleshooting

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Checking Audio input and output devices during a meeting

Whilst in a meeting, you can double check your audio input devices by doing the following:

1) Select the 3 dots in the toolbar for the meeting and click on "Device settings"

2) A panel will open on the right side which allows you to select any available audio and video device options

Plugging in a headset to use for teams

1) Physically plug in the headset into the audio jack on the device.

2) A window may appear asking what type of device you are connecting. Ensure you select the appropriate setting for the device you are using.

Selecting “Headset” describes the device as being able to handle audio input as well as output. This is appropriate when using headphones with an in-line microphone or microphone extending from one of the earcups.

Selecting “Headphone” or “Speaker Out” describes the device as only being able to handle audio output.

Selecting “Mic In” describes the device as only being able to handle audio input.

Windows Security Settings to Enable Camera and Microphone

If your camera is not working in teams, a few things you can check are:

Does your laptop have a physical privacy screen/shutter for your camera? The HP Staff laptops come with a built in privacy slider that can cover the camera. The slider may be covering your camera.
If your camera looks like the right image (privacy slider closed) you can open it by sliding the cover from right to left as shown.

Privacy slider open

Privacy slider closed

In teams, ensure you have selected the correct camera in "devices" under "settings". To view your settings, click on your circular profile icon in the top right corner of teams and then select "settings". Then select "devices" and look for the "camera" setting. Check here to make sure you have the right camera selected. If you are using a staff HP laptop, ensure you have selected "HP HD Camera" and not "HP 5MP Camera".

Ensure you have the correct Windows Privacy settings. To check this, type 'Settings' and press enter in the Windows search bar. Then select "Privacy" from the list of options and then under "App permissions" select "Camera". Check that your settings match the ones in the following screenshot. The same applies for "Microphone" which can also be found under "App permissions".

Test Calling

1) To check the device is working correctly in teams, open up Teams and select your profile icon in the top right corner, then select ‘Settings’.

2) In the settings menu, select ‘Devices’ then select ‘Make a test call’. This will initiate a test call to confirm that your audio devices are working correctly. If you can hear a robot voice, your audio output device is working. You will be prompted to speak and leave a recorded message. If you hear the message played back to you then your audio input device is working. If one or both are not working, try selecting a different option for the device that is not working.

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