Welcome to Novowatt EV Charging Platform (“we,” “our,” or “us”). This Privacy Policy governs your use of our website and mobile application (collectively, the “Platform”). Please read this Privacy Policy carefully to understand how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act 2012 (PDPA) and the requirements set by the Personal Data Protection Commission (PDPC) of Singapore
COLLECTION OF PERSONAL INFORMATION
1.1 Personal Information: We may collect personal information that you provide to us when you use the App or Website, such as your name, email address, phone number, vehicle information (make, model, license plate), and any other information you choose to provide.
1.2 Usage Information: We may automatically collect certain information when you access or use the App or Website, including your IP address, device information (such as device type, operating system, and browser type), and usage data (such as the pages or features of the App or Website that you access and the time spent on those pages or features).
1.3 Location Information: With your consent, we may collect and process information about your precise or approximate location using GPS, Wi-Fi, or cellular network information to provide location-based services, such as locating nearby charging stations.
USE OF PERSONAL INFORMATION
2.1 Provide and Improve Services: We may use your personal information to provide, operate, maintain, and improve the App and Website, including facilitating EV charging sessions, processing payments, and analyzing user trends and preferences to enhance the user experience.
2.2 Communication: We may use your contact information to communicate with you, respond to your inquiries, provide customer support, and send you updates and notifications about the App, Website, and our services.
2.3 Marketing: With your consent, we may use your personal information to send you promotional communications about our services, special offers, and events. You may opt-out of receiving these communications at any time by following the instructions provided in the communication or by contacting us.
2.4 Legal Compliance: We may use your personal information to comply with applicable laws, regulations, legal processes, or government requests, and to protect our rights, property, or safety, or the rights, property, or safety of others.
SHARING OF PERSONAL INFORMATION
3.1 Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as hosting, payment processing, customer support, and marketing.
3.2 Business Partners: We may share your personal information with business partners, such as EV charging station operators, for the purpose of providing EV charging services and related products and services.
3.3 Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
3.4 Your Consent: We may also share your personal information with your consent or at your direction.
DATA RETENTION
4.1 We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations.
YOUR RIGHTS
5.1 Access and Correction: You may have the right to access and correct inaccuracies in your personal information held by us.
5.2 Opt-Out: You may opt-out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us.
5.3 Data Portability: You may have the right to request a copy of your personal information in a structured, machine-readable format.
5.4 Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions under applicable law.
SECURITY
6.1 We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
CHILDREN’S PRIVACY
The App and Website are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at support@watt.sg