Remote/Virtual Learning

Tech Support

Below you may find information to help access technical support for remote and virtual learning. If you have a broken device/hardware issue or if you are having difficulty with software/log-ins, please complete the student tech support request form below or call the Instructional Technology Facilitator at your school.

Contact information for technical support at each school is listed below.

School Contacts:

Bethel School: Michelle Griffin / (828) 297-2240, Ext. 60105

Blowing Rock: Rob Smith / (828) 295-3204 Ext. 50120

Cove Creek: Jamie Oxentine / (828) 297-2781, Ext. 30227

Green Valley: Sarah Cardwell / (828) 264-3606 Ext. 70236

Hardin Park: Craig Marze / (828) 264-8481

Mabel: Nick Westveer / (828) 297-2512, Ext 40166

Parkway: Jenny Phillips / (828) 264-3032

Valle Crucis: Sherri Hale / (828) 963-4712

Watauga High School: Laura Carson / (828) 264-2407, Ext. 12209


Zscaler:

If you are logging in to a new Chromebook for the first time, you will be prompted to enter User Name credentials when you try to browse the Internet the first time. Please enter your full email address (i.e. topric1234@wataugaschools.org) when prompted. This should only happen once and then you should be ready to go on this device!

Troubleshooting WiFi Connections at home:

If you are having trouble getting your WCS-issued device connected at home, please ACCESS THIS LINK and follow the steps.

Student Google Meet Instructions:

If you are having trouble accessing Google Meet, please ACCESS THIS LINK and follow the directions.

For Parents

Google Meet Directions

Please click on this link for directions to help your child access a google meet with their teacher.

SeeSaw (K-2)

Please click on this link for directions to help your K-2 student access SeeSaw.

Canvas Parent App Directions

Click here for directions to set up the Canvas Parent App.

Accessing WiFi on School Campuses

All of our schools have an external area where the WCS WiFi network may be accessed. Please click this link to access a map of those locations.

Interactive map from NC Dept of Information Technology

Click this link to explore low-cost, free Internet Service Options in your area

Other WiFi Opportunities for Families

  • WCS students in grades 3-12 may apply for a free WiFi hotspot from the 1Million grant. Details about this grant program may be obtained by called WHS 264-2407, Ext. 12209.

  • Public WiFi access is available at various businesses, churches and other locales. Please access the list of those providing service which may be accessed from parking lots, parks, etc.

Mobile Computing Device Agreements

Cleaning Your Mobile Computing Device

Routine maintenance on Mobile Computing Devices will be done by the school technology support personnel. However, students are encouraged to perform simple cleaning procedures as outlined below:

1. Always disconnect the Mobile Computing Device from the power outlet before cleaning.

2. Never use liquids on the Mobile Computing Device screen or keyboard.

3. Clean the screen with soft, lightly dampened, lint free cloth or use anti-static screen cleaners or wipes.

4. Wash hands frequently when using the Mobile Computing Device to avoid buildup on the touch pad. Grease and dirt can cause the cursor to jump around on the screen

5. Clean the touch pad with lightly dampened cloth.

Google Meet Directions

Please click on this link for directions to help your child access a google meet with their teacher.