Careers

Sales Associate - VOLCANO eCigs

JOB DESCRIPTION:

The Sales Associate position responsibilities include working closely with customers to determine their needs, answering their questions about our products and recommending the right solutions. As a Sales Associate you should also be able to promptly resolve customer complaints and ensure maximum customer satisfaction. To be successful in this position, you should stay up-to-date with new products and features, maintain the store’s visual appearance in high standards, and achieve excellent customer service while consistently meeting the store’s sales goals.

PRIMARY RESPONSIBILITIES:

  • Welcome customers to the store and answer their questions
  • Build productive trust-based relationships with customers
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on products and services
  • Meet sales objectives on a monthly, quarterly, and yearly basis by actively
  • seeking out customers and using sales methods such as up-selling and cross-selling
  • “Go the extra mile” to drive sales and customer service satisfaction
  • Maintain stock and preserve presentable conditions in assigned areas
  • Remain knowledgeable on products offered by reviewing product training guides and learning from the staff trainer, managers, and coworkers
  • Process POS (point of sale) purchases, returns, refunds or exchanges as instructed
  • Build useful relationships with co-workers and be a team player
  • Comply with inventory control procedures
  • Suggest ways to improve sales, the work environment, and the customer

experience (e.g. planning marketing activities, changing the store’s design)

REQUIREMENTS

  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory control procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with a customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school degree preferred

PAY RATE:

    • $13.00 / Hr

BENEFITS:

    • 401K
    • PTO
    • Medical

Human Resources Manager - VOLCANO eCigs

JOB DESCRIPTION:

Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

PRIMARY RESPONSIBILITIES:

    • Maintains the work structure by updating job requirements and job descriptions for all positions.
    • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
    • Prepares employees for assignments by establishing and conducting orientation and training programs.
    • Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
    • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
    • Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
    • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
    • Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
    • Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
    • Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
    • Maintains human resource staff by recruiting, selecting, orienting, and training employees.
    • Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Payroll

    • Maintains payroll information by collecting, calculating, and entering data.
    • Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
    • Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
    • Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments.
    • Resolves payroll discrepancies by collecting and analyzing information.
    • Provides payroll information by answering questions and requests.
    • Maintains payroll operations by following policies and procedures; reporting needed changes.
    • Maintains employee confidence and protects payroll operations by keeping information confidential.

SKILLS & QUALIFICATIONS:

Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual Harassment, Organization, Payroll Laws

PAY RATE:

    • Pay Comenserate experience

BENEFITS:

    • 401K
    • PTO
    • Medical
    • Paid Parking