Last updated: January 2026
We operates the Zora e‑commerce mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. This app uses Google Firebase and Firestore as its backend services.
By using the App, you agree to the practices described in this policy.
1. Information We Collect
b) Order & Transaction Information
c) Technical & Device Information
Device type and model
Operating system version
IP address
App usage statistics
Crash reports
d) Firebase & Firestore Data
We use Google Firebase services including:
Firebase Authentication for user login and identity
Cloud Firestore for storing user profiles, orders, cart data, and addresses
Firebase Cloud Messaging (FCM) for order notifications
Firebase Analytics & Crashlytics for performance monitoring
2. How We Use Your Information
We use collected data to:
Create and manage user accounts
Store and process orders in Firestore
Provide secure login using Firebase Authentication
Send order updates and notifications
Improve app performance and user experience
Prevent fraud and ensure platform security
3. Data Storage & Security
Your data is stored securely on Google Firebase and Cloud Firestore servers. We rely on Google’s industry‑standard security practices including:
We may share your information only with:
Google Firebase services (for backend operations)
Payment gateway providers
Delivery and logistics partners
Legal authorities when required by law
We do not sell your personal data to any third party.
Users cannot directly delete their data from within the app interface.
However, you may request:
Access to your personal data
Correction of incorrect information
Deletion of your account and associated Firestore records
All deletion requests must be made by contacting our support team at the email provided below. After verification, we will permanently remove your data from our Firebase and Firestore systems within a reasonable time as required by law.
We retain user data only as long as your account is active or as required for legal and business purposes.
Zora is not intended for children under 13 years of age. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. All changes will be reflected on this page.
For any questions or data‑related requests, contact us at:
📧 Email: zoraindiaofficial@gmail.com
© 2026 Zora. All rights reserved.