Privacy Policy

When you use Zombie War: Last Ark game software or accept Zombie War: Last Ark game services, Zombie War: Last Ark may obtain and use your relevant information. Zombie War: Last Ark promises to strictly protect your privacy. This privacy policy is intended to explain how Zombie War: Last Ark obtains and uses the above information.

This privacy policy is closely related to the Zombie War: Last Ark game software you use or Zombie War: Last Ark game services you have accep

ted, therefore we highly suggest you to read this document carefully and thoroughly. Zombie War: Last Ark will revise this privacy policy document every so often and will inform you about the latest version through publication on either our web page or through E-mail. We ask you to please follow these sources of information in order to keep up with the latest version of this privacy policy document.

Your use or continual use of Zombie War: Last Ark services states that you have agreed to allow Zombie War: Last Ark to obtain and use information relevant to you in accordance with this privacy policy document.

1 Information that may be obtained by Zombie War: Last Ark

Zombie War: Last Ark may obtain, store and use the following information related to you when providing services. Fail to provide the necessary relevant information, and you will not be able to register as a user of Zombie War: Last Ark or access services provided by Zombie War: Last Ark, or achieve the intended effect of related services.

1.1 Information that is provided by you

1.1.1 Relevant personal information such as phone numbers, E-mail or credit card numbers; must be provided to Zombie War: Last Ark when registering an account and/or when using services of Zombie War: Last Ark

1.1.2 Shared information will be provided to other parties through the services of Zombie War: Last Ark, information will also be stored when you use Zombie War: Last Ark services

1.2 Your information that is shared by another party

Shared information related to you provided by another party when using services of Zombie War: Last Ark.

1.3 Your information that is obtained by Zombie War: Last Ark

Zombie War: Last Ark may obtain the following information when you use Zombie War: Last Ark services:

1.3.1 Log information. This refers to the information that may be obtained automatically by the system when you use services of Zombie War: Last Ark, this information includes:

Equipment or software information, such as your mobile device, web browser or configuration information provided by other procedures which are used to access Zombie War: Last Ark services, your IP address, OS version and The International Mobile Equipment Identity ofyour mobile devices;

Information of the mobile applications(APP) and other software that you used, and the information you used in the mobile applications and software.

Information communicated by you through the Zombie War: Last Ark services;

Content information that is shared byyou through Zombie War: Last Ark services(metadata).

1.3.2 Positional information. This refers to the information related to your location when you open a device locating function and use relevant locating-based services of Zombie War: Last Ark, including:

Your geographical position will be located through GPS or WiFi anytime you are using Zombie War: Last Ark services on a mobile device with a locating function;

Real time information ofyour geographic position will be provided by you or other users, this infor-mation will include your account information which will consist of information about your area, this shared information uploaded by you or other people will display your current or former geographic position;

You may choose to close the positioning function and cease the retrieval ofyour geographic position.

2. How Zombie War: Last Ark uses your information

2.1 In order to provide services to you, Zombie War: Last Ark obtains information in order to perform the following tasks:

2.1.1 To provide services for you;

2.1.2 Zombie War: Last Ark services are used for authentication, customer service, safety protection, fraud-detection, archive and backup. Zombie War: Last Ark provides these services in order to guarantee you the safety of products and services;

2.1.3 For helping Zombie War: Last Ark to design new services and improve its current services;

2.1.4 To let Zombie War: Last Ark know how you access and use services of Zombie War: Last Ark, thus, Zombie War: Last Ark can respond to your personalized needs more specifically, such as: language setting, position setting, personalized help services and instructions, or responses of other aspects made for you and other users;

2.1.5 For tailoring advertisements to you and replacing general advertisements;

2.1.6 For evaluating the effects of advertisements in Zombie War: Last Ark services and other sales and promotion activities and improving it;

2.1.7 Software certification or management of software upgrade;

2.1.8 Your participation in surveys concerning products and services of Zombie War: Last Ark.

2.2 In order for a better gaming experience and improvement in services or for other purposes, with your consent Zombie War: Last Ark may use the information obtained by a service for other services by gathering information or by use of personalized methods, that act within the relevant laws and regulations. For example, when using a Zombie War: Last Ark service with gathered information, another service may provide specific contents to you, or display tailored information which is not generally offered to other users. In the event that Zombie War: Last Ark provides relevant options in relevant services, you can authorize Zombie War: Last Ark to use the provided and stored information for other services. For example, when using a service with obtained information, another service may provide specific contents to you or display information that is more relevant to you, which is not generally offered to other users. If Zombie War: Last Ark has offered corresponding options in the relevant services, you may authorize Zombie War: Last Ark to provide and store information, and to use that information for other Zombie War: Last Ark services.

3 Rights to personal information

Zombie War: Last Ark in all its powerwill take all suitable technical measures to guaranteeyou access, renewal and accurate registered information or other personal information offered when using Zombie War: Last Ark. In order to access, renew, correct or delete the information mentioned above, Zombie War: Last Ark will require you to provide a verified identification. Thisway Zombie War: Last Ark can ensure the safety of your account.

Pursuant to the “General Data Protection Regulation”, users in the European EconomicArea, will have the following rights to their personal information: The Right to Access The Right to Rectification, The Right to Erasure, The Right to Restriction, The Right to Portability and The Right to Object.

3.1 The Right to Access

You have the right to access personal information, check sources of information, how information is being stored, how long information will be kept, as well as copy personal information. In the case that your request for personal information is beyond rational, or if your demand in any way hinders other users from practicing their rights, Zombie War: Last Ark will have the right to charge you for such a request or otherwise refuse it.

3.2 The Right to Rectification

Zombie War: Last Ark will make every effort to ensure that your information is complete and accurate. If your information is not accurate or has changed, you may edit information yourself or request Zombie War: Last Ark to edit it for you. Zombie War: Last Ark has no obligation to verify the authenticity of information submitted by you.

3.3 The Right to Erasure

Zombie War: Last Ark will make every effort to ensure to only obtain the necessary information for providing services. If you believe that Zombie War: Last Ark has obtained information that isn’t necessary for providing services, has obtained information without informing you or just for any other reason you feel is con-cerning, you may delete that information yourself or request Zombie War: Last Ark to delete it foryou. Once some information has been deleted, Zombie War: Last Ark will not be able to provide regular standard services. Your Right to Erasure may be limited by freedom of speech, freedom of communication, third party benefits, public benefits, or law enforcement requests.

3.4 The Right to Restriction

In order to effectively use server resources, Zombie War: Last Ark ultimately has the right to decide whether to delete a user’s information or not. If you believe an issue with legality or a case of law infringement exists in any of the obtained information of Zombie War: Last Ark or for any other rational reason, you may inform Zombie War: Last Ark to postpone the deletion ofyour information. 3.5 The Right to Portability

You have the right to transfer personal information to a third party outside of Zombie War: Last Ark, you may contact Zombie War: Last Ark for assistance in transferring information. In the case that information cannot directly be transferred over due to technical reasons, Zombie War: Last Ark will simply provide you with related information.

3.6 The Right to Object

You have the right to inform Zombie War: Last Ark that Zombie War: Last Ark should cease collecting or analyzing your personal information . Once informed by you, Zombie War: Last Ark will cease obtaining information for marketing purposes without any conditions within a reasonable period of time.

4. Information that may be shared by Zombie War: Last Ark

Without your consent, Zombie War: Last Ark and affiliated companies of Zombie War: Last Ark will not share your personal information with any third party, with the exception ofthe following conditions: 4.1 Zombie War: Last Ark will share your personal information (which may not be in your legal domain) with other affiliated companies of Zombie War: Last Ark, cooperative partners, third party service providers, contractors and agents (such as: communication service providers who work on behalf of Zombie War: Last Ark to send out E-mails or push notifications, as well as map service providers who provide position data to Zombie War: Last Ark), which are used for the following purposes:

4.1.1 To provide Zombie War: Last Ark services to you;

4.1.2 To Realize part of the purpose on “how Zombie War: Last Ark uses information”;

4.1.3 To perform the obligations of Zombie War: Last Ark in the “Agreement on Using Permission and Service of Zombie War: Last Ark Game” and exercise the rights of Zombie War: Last Ark;

4.1.4 To understand, maintain and improve services of Zombie War: Last Ark

4.2 If and when Zombie War: Last Ark or any affiliated company of Zombie War: Last Ark shares your personal infor-mation with any of the third parties above, Zombie War: Last Ark in all its power will ensure that that third party complieswith the privacy policies and other proper confidentiality and security measures, instilled by Zombie War: Last Ark when using your personal information.

4.3 Due to the development of Zombie War: Last Ark businesses, at times Zombie War: Last Ark and affiliated companies of Zombie War: Last Ark may need to implement merges, acquisitions, asset transfers or similar transactions with your personal information. Zombie War: Last Ark will be sure to inform you before any transfer or transaction is made.

4.4 Zombie War: Last Ark or any affiliated company of Zombie War: Last Ark may retain, save or disclose your personal information for the following purposes:

4.4.1 To complywith applicable laws and regulations;

4.4.2 To complywith court order or regulations of other legal procedures;

4.4.3 To complywith requirements of relevant government agencies;

4.4.4 To complywith applicable laws and regulations; thus maintaining social public interest, or protecting Zombie War: Last Ark customers

4.4.5 For other required circumstances.

5. Information safety

5.1 Zombie War: Last Ark will retain your personal information only within the time limitations and required law regulations that are stated in this privacy policy document

5.2 Zombie War: Last Ark applies all kinds ofsafetytechniques and procedures in case of loss improper use, unauthorized access or disclosure of information. For example, certain Zombie War: Last Ark services use encryption techniques (such as SSL) to protect your personal information. At the same time we ask you to understand that even with our best efforts to improve security measures, due to limitation of techniques, along with possible malicious intentions in the Internet industry, it is impossible to constantly guarantee 100% safety of information. Understand that the system and communication networks services of Zombie War: Last Ark that you access, may have problems due to factors out of the control range of Zombie War: Last Ark.

6. How Zombie War: Last Ark may obtain information

6.1 Zombie War: Last Ark and third party cooperative partners of Zombie War: Last Ark may obtain and use your infor-mation in various ways; such as record your gaming activity and store that information as log infor-mation.

6.2 Zombie War: Last Ark uses and obtains your information in order to provide you with a more personalized user experience and service, as well as for the following purposes:

6.2.1 To record your identity;

6.2.3 To Analyze the condition when you use Zombie War: Last Ark services;

6.2.3 To optimize advertising.

6.3 Zombie War: Last Ark obtains your information for the above purposes and it may provide this impersonal identity information after statistical treatment to advertisers or other cooperative partners. This infor-mation is used for analyzing how users use services of Zombie War: Last Ark and for advertisement purposes.

6.4 Cookies and web beacon may be put on products and services of Zombie War: Last Ark by advertisers or other partners. These cookies and web beacon may obtain impersonal identity information related to you, which is used for analyzing how users use services, sending advertisements that may interest you, or for evaluating the effects of advertising. Obtainment and application of information by the third party’s cookies and web beacon are not bound by the privacy policies in this document, but are restricted by the privacy policies oftheir relevant users. Zombie War: Last Ark cannot be held accountable for the actions of cookies or web beacon of the third party.

7. Advertisement services

7.1 Zombie War: Last Ark may use your relevant information to provide advertisements which are more relevant to you.

7.2 Zombie War: Last Ark may also use your information to send you marketing information, to provide you with or popularize the following products and services of Zombie War: Last Ark or other third parties via Zombie War: Last Ark services, such as E-mail or other methods:

7.2.1 Goods and services of Zombie War: Last Ark, goods and services of affiliated companies of Zombie War: Last Ark and cooperative partners, including instant messaging services, online media services, interactive enter-tainment services, social networking services, payment services, internetsearch engine services, position and map services, software applicationswith services, data software management with services, online advertising services, internet finances, and other social media, entertainment, e-commerce, information and communication software or service (collectively referred to as “internet service”);

7.2.2 Goods and services of the third-party internet service provider, as well as the following products and services ofthe relevant third party: food and catering, sports, music, movies, TV, live performance and other arts and entertainment, books, magazines and other publications, clothing and accessories, jewelry, cosmetics, personal health and hygiene, electronics, collectibles, household utensils, appliances, home decoration and furnishings, pet, car, hotel, transport and tourism, banking, insurance and other financial services, member points and reward plans, and other goods and services which are considered by Zombie War: Last Ark likely to be relevant to you.

8. E-mail and information Zombie War: Last Ark maysend to you

8.1 E-mail and information push

When you use Zombie War: Last Ark services, Zombie War: Last Ark may use your information to send E-mail, news and push notifications to your device. Ifyou do not wish to receive this information, you may unsubscribe in your device according to the relevant notices of Zombie War: Last Ark.

8.2 Service Related Announcements

Zombie War: Last Ark may send you service related announcements when necessary (for example, when a ser-vice is suspended due to system maintenance). These announcement services cannot be canceled, as their property does not fall under the promotion category.

9. Exceptions of the privacy policy

9.1 Services of Zombie War: Last Ark may include or link a social media and other services provided by the third party (website included). For example:

9.1.1 Using the “Share” key to share some contents to services of Zombie War: Last Ark, or accessing third party services to log on to services of Zombie War: Last Ark. These functions may obtain your relevant infor-mation (including your log information), thus, allowing the above functions to function properly;

9.1.2 Zombie War: Last Ark provides links through advertisement or other methods of Zombie War: Last Ark services, which enable you to access the third party’s services or websites.

9.2 The third-party social media or other services may be operated by relevant third parties or Zombie War: Last Ark. Using third-party social media services or other services (including any personal information provided by you to the third party) shall be restricted by service terms and privacy policies of the third party, and not the privacy policies of this document. Thus we ask you to pay special attention when reading through these terms. The privacy policies of this document only applies to information obtained by Zombie War: Last Ark. This document does not apply to the services provided by the third party or to the regulations of information use for third parties. Zombie War: Last Ark is not responsible for any third party’s use of the information provided by you.

10. Minors using Zombie War: Last Ark services

10.1 Zombie War: Last Ark suggests that any minors under the age of eighteen using Zombie War: Last Ark services, should do so under the supervision of a parent or a guardian. Due to the fact that different countries have different age limitations, the user shall follow the law and regulations of the place where they use Zombie War: Last Ark services. Zombie War: Last Ark suggests minors to encourage their parents or guardians to read through this privacy policy, and also suggests minors to seek for the guidance of their parents or guardians.

10.2 Zombie War: Last Ark will never intentionally retrieve personal information of a minor user, thus Zombie War: Last Ark suggests minors to refrain from releasing their personal information. Before submitting any personal information, minors should seek for the consent of their parent or guardian.

11. The range of applicability of this privacy policy document

11.1 With the exception of certain services, all Zombie War: Last Ark services apply to this terms in this privacy policy document. These certain serviceswill apply to a specific privacy policy. Certain privacy policies of those services will explain more specifically how Zombie War: Last Ark you’re your information in services. That privacy policy of those specific services is considered as a component of this privacy policy document. If privacy policy of the relevant specific services is inconsistent with the privacy policy of this document, then it shall apply to privacy policy of those specific services.

With the exception of otherwise provided in this privacy policy document, words used in this privacy policy document will have the same meaning of words defined by “Agreement on Using Permission and Service of Zombie War: Last Ark Game”. Anything not covered here under may be executed according to“Agreement on Using Permission and Service of Zombie War: Last Ark Game ”.

11.3 Please note that this privacy policy document is not applicable for the following situations: 11.3.1 Information obtained by the third-party services (including any third-party sites) accessed through ser-vices of Zombie War: Last Ark;

11.3.2 Information obtained by other companies or organizations which carry out advertisement services in Zombie War: Last Ark services.

12 The Applicability and jurisdiction of the law

12.1 This privacy policy document applies to the laws ofthe People’s Republic of China. Where laws and regulations of countries that Zombie War: Last Ark officially operate stipulate otherwise, such stipulation shall be applied.

12.2 Any dispute or controversy involving this privacy policy document shall be resolved in a respectful manner; should the problem still remain unresolved, a lawsuit can only be filed at the Hangzhou Xihu District People’s Court, Zhejiang, PRC. .

12.3 This privacy policy document is available in both Chinese and English. Any inconsistencies with the policies will be referred to the Chinese version for legitimacy.

13 Zombie War: Last Ark Contacts

To contact one of our members concerning our Privacy Policy, please use the following contact infor-mation:

Website: www.joynowgame.com

Email: jwu898@163.com

Address: No. 3, West Dou Men Road, Xihu District, Hangzhou

Zombie War: Last Ark Technology Co., Ltd.