Zhoupeng (Jack) Zhang

Assistant Professor of Operations Management and Strategy

University at Buffalo School of Management, The State University of New York

zhoupeng[at]buffalo.edu

UB Webpage, CV, LinkedIn, SSRN, Google Scholar

I am an assistant professor of Operations Management and Strategy at the University at Buffalo School of Management, The State University of New York. I obtained my Ph.D. in Management from the Rotman School of Management, University of Toronto, in 2024 and my Bachelor’s degree in Business Administration from the School of Management, Fudan University, in 2019.

My current research focuses on socially responsible and sustainable operations of innovative business models (e.g., gig platforms). A major line of my work studies the impacts of employment status regulations, platform operations, and customer prosocial behaviors on the welfare of gig workers (e.g., Uber drivers). More broadly, I am interested in the well-being of other categories of workers (e.g., migrant workers, artists, content creators) and the operations of small businesses in innovative marketplaces.

Overall, the mission of my research is towards a better understanding of how data as a new production factor and the underlying data-oriented technological revolutions have and will keep reshaping business operations and human society. I am excited to embark on this intellectual voyage from the perspective of labor and online platforms.

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