📄 Ziravo – Privacy Policy

Effective Date: July 4, 2025

Thank you for using Ziravo, a travel itinerary app. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect limited personal information only when you voluntarily provide it, such as:

• Email address (when you contact support)
  
  

• Payment-related details (handled securely via Razorpay)
  
  

• Device information (non-personal, used for analytics and security)
  
  

We do not collect or store sensitive personal information unless explicitly required for support or verification.

2. How We Use Your Information

We use your data to:

• Deliver your purchased itineraries
  
  

• Provide customer support
  
  

• Improve app functionality and user experience
  
  

• Analyze app usage (via tools like Firebase Analytics or Google Analytics)
  
  

We do not sell or rent your data to third parties.

3. Payments

All transactions are processed through Razorpay. Ziravo does not store your credit/debit card details. Razorpay may collect billing information and contact details as per its own privacy policy.

Razorpay’s Privacy Policy: https://razorpay.com/privacy

4. Third-Party Services

We may use third-party services like:

• Firebase – for crash reporting, analytics, and performance monitoring
  
  

• Google Analytics for Firebase – to understand user behavior and app usage
  
  

These services may collect device information and usage data in compliance with their own policies.

5. Data Sharing and Disclosure

We do not share personal data with third parties unless:

• Required by law or legal process
  
  

• Necessary to prevent fraud or misuse
  
  

• You have given us clear consent
  
  

6. Data Retention

We retain user data only for as long as necessary:

• Support-related data: until the issue is resolved
  
  

• Analytics data: retained anonymously for app improvement
  
  

You can request data deletion at any time by emailing ziravoitineraries@gmail.com.

7. Children’s Privacy

Ziravo is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.

8. Security

We implement best practices to protect your data, including:

• Encrypted payment processing
  
  

• Secure access control to app servers
  
  

• Regular monitoring for vulnerabilities
  
  

9. Your Rights

You may request:

• Access to the data we hold about you
  
  

• Deletion of your personal information
  
  

• More information on how we use your data
  
  

To make a request, email ziravoitineraries@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected in the app and on our official website. Continued use of the app after changes implies acceptance.

11. Contact Us

If you have any questions, feel free to contact:

Ziravo Support Team
📧 Email: ziravoitineraries@gmail.com

Account & Data Deletion

If you wish to delete your account and all associated data from the Ziravo app, you can request this by sending an email to:

📧 [ziravoitineraries@gmail.com](mailto:ziravoitineraries@gmail.com)

Please mention the email address or Google account you used to sign in so we can identify and process your request. We typically respond within 5–7 business days.