This Privacy Policy ("Notice") explains how your Personal Data is collected, used, stored, and protected by ZingRoam ("ZingRoam", "we", "us", or "our"). It describes the Personal Data we collect when you use our mobile application, website, customer support channels, and services, including eSIM and data connectivity services.
We are committed to protecting your privacy and processing your Personal Data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.
ZingRoam takes its data protection obligations seriously and will never share personal data with third parties without a valid legal basis. We are committed to compliance with applicable privacy and data protection regulations globally and incorporate privacy-by-design principles into our services.
For the purposes of this Notice, ZingRoam is the controller of your Personal Data and is responsible for determining how and why your Personal Data is processed.
ZingRoam is committed to respecting your fundamental right to privacy and data protection.
Data Controller Contact Information:
Company Name: ZingRoam L.L.C
Email: zraccess7@gmail.com
When you visit our website or use our application, we may collect:
IP address
Device information
Browser type and version
Operating system
Language preferences
Location information
Pages visited
Date and time of access
Clickstream data
Referral URLs
Most of this information may be collected through cookies and similar technologies.
When you purchase an eSIM, roaming plan, or related services, we may collect:
Full name
Title
Country of residence
Current location
Residential address
Mobile phone number
Email address
Payment information
Device make and model
Network provider
Identity verification documents (where legally required)
Customer support communications
Service usage information
We may collect Personal Data:
Directly from you.
Through your use of our website or mobile application.
From authorized partners, affiliates, resellers, or travel agencies.
Through cookies and tracking technologies where consent is required.
Where required by law, we will obtain your consent before collecting Personal Data through non-essential cookies.
We may process Personal Data to:
Comply with applicable laws and regulations.
Respond to lawful requests from authorities.
Prevent fraud and illegal activities.
We process Personal Data to:
Provide access to our services.
Manage eSIM and data plan purchases.
Process payments.
Deliver customer support.
Manage user accounts.
Provide after-sales services.
We may process Personal Data to:
Improve our products and services.
Analyze service performance.
Maintain platform security.
Detect fraud and abuse.
Conduct customer satisfaction surveys.
Provide customer care.
Train staff and improve support quality.
Conduct business operations and quality assurance.
Depending on the purpose of processing, we may share Personal Data with:
Relevant ZingRoam departments including:
Customer Support
Operations
Marketing
IT
Finance
Network operators and connectivity partners required to provide eSIM and roaming services.
Government agencies, regulators, courts, and law enforcement authorities where required by law.
Legal advisors, auditors, consultants, and compliance professionals.
Third-party providers supporting:
IT infrastructure
Hosting services
Analytics
Customer support
Payment processing
Security monitoring
Communications
Data storage
Administrative services
Our network partners process only the minimum technical information required to provide connectivity services, such as:
IMSI (International Mobile Subscriber Identity)
Mobile network identifiers
Connection-related IP addresses
Our partners cannot access customer names, emails, payment information, or browsing content unless legally required.
All communications are protected using industry-standard encryption technologies.
Your Personal Data may be transferred to countries outside your country of residence.
Where such transfers occur, ZingRoam will implement appropriate safeguards, including:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Other lawful transfer mechanisms
If you require further information regarding international transfers, please contact us.
Subject to applicable laws, you may have the following rights:
Right of Access: Request a copy of the Personal Data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your Personal Data where legally permitted.
Right to Restrict Processing: Request limitation of certain processing activities.
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
Right to Lodge a Complaint: File a complaint with your local data protection authority.
Right Regarding Automated Decision-Making: Request not to be subject to decisions based solely on automated processing where applicable.
We retain Personal Data only for as long as necessary to:
Provide services
Fulfill contractual obligations
Meet legal requirements
Resolve disputes
Enforce agreements
Retention periods may vary depending on:
Legal obligations
Service requirements
Regulatory requirements
Security and fraud prevention needs
When retention is no longer required, Personal Data will be securely deleted or anonymized.
ZingRoam does not knowingly collect Personal Data from individuals under the age of 18 or the minimum age required by applicable law.
If we become aware that Personal Data has been collected from a child without appropriate authorization, we will take reasonable steps to delete the information promptly.
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
ZingRoam Privacy Team
Email: zraccess7@gmail.com
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices.
Any updates will be published on our website and/or within the ZingRoam application.
Continued use of our services after any update constitutes acknowledgment of the revised Privacy Policy.
Last Updated: [ 21 July 2026]
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