Game Help and FAQ Sheet

The following is a list of common questions and concerns.

Please read carefully before filing a support request.

Where did the puzzle square come from, anyway?

Beyond the obvious game room ethos, puzzle designs also serve as the mark of the spectrum. As someone who identifies as such myself, it was only logical that I incorporated it into my trade dress assets.

What's with the logo colors being so drab?

Blame Microsoft. The original colors were the same and the puzzle design is square in shape, so this was changed to its current appearance out of precautionary measures.

Why is the Microsoft Store version of the game not displaying in full screen on Windows?

For simplicity purposes, game packages assume normal display scale. Open Settings, go to System and set the scale to 100% on the display tab. Relaunch the game and it should be at normal scale. Xbox is not affected by this issue and will always display at full resolution.

On Xbox, there is a pinpoint symbol tilted in a slight northwestern direction with full-screen text content. What's up with that?

You haven't accepted the license agreements yet. Xbox platforms don't support the navigation method used during acceptance of the license and privacy statements in the same way that Windows does, so this pinpoint selector is provided as a convenience.

The game display just distorted on me! Did I do something wrong?

You're perfectly fine! This is simply a visual effect used for things like aquatic scenes or the activation of a transport terminal. The game will return to its normal behavior if the conditions no longer apply.

The GameJolt version tracks achievements. Why do other versions not have this function?

This feature is contingent on special, per-game approval from Microsoft, and no such parallel exists on itch.io.

The GameJolt version is not accepting my login. How can I have the game track my achievements?

You need to use the special user token provided for your account. This limitation on service access has been enacted by GameJolt for account security reasons. You can find your special user token from the user information menu on the GameJolt website. Rest assured that neither Zero Break Game Design nor any distributor or product host will ever ask for your token or password except as required for proper game function.

Why is my game using different colors for unlocked achievements?

GameJolt achievements are awarded in trophy categorization format. Generally speaking, events and tasks award bronze, general progression and milestones award silver, and special results and cumulative progression award gold. Perfectionism - the accrual of all other achievements - is awarded as platinum; this is the only achievement in its class for simplicity and parity reasons, and is always the last to unlock.

Xbox Live doesn't use trophy categorization. How will this be accommodated in the Microsoft Store version?

Upon approval it will be designed using a gamerscore value equivalence. The plan is for bronze to add 5 gamerscore, silver 25 and gold 50. Note that since the gamerscore total per game is 1000, perfectionism will award an extra 10 gamerscore in order to round up to the final total.

Why do commercial versions only use the Microsoft Store?

To maintain a budget check on development costs, commercial versions of Zero Break Game Design projects are launch exclusives on the Microsoft Store. This allows for support on both Xbox and Windows from day one.

Why are GameJolt and itch.io considered non-commercial?

These are community-driven services which are only supported for the purpose of expanding access to Zero Break Game Design projects. Because these services do not fully protect against misuse of product licensing by nature of their design, they are disbarred from commercial use which is defined as inclusion in public library, internet café and/or arcade terminal collections. For these use cases, you must purchase a commercial license from the Microsoft Store.

Will other platforms and storefronts be considered?

To maintain a budget check on development costs, commercial versions of Zero Break Game Design projects are launch exclusives on the Microsoft Store. There are no active plans for changing this provision.

Why did I receive a support bulletin from Zero Break Game Design or its distributors that requires using my store account to log in?

You didn't. This is prohibited by law due to the potential for abuse by rouge actors, so if you see a message like this do not respond for any reason whatsoever. Instead, you should immediately go to the support page and file a fraud detection request.