Privacy Policy

Effective Date: 1st September 2025
Contact Email: support@yumpass.in

At Yumpass, we care about your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app or website.

By using Yumpass, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of data:

a. Personal Information

• Name, phone number, email
  
  

• Address(es) for delivery
  
  

• Date of birth (if required)
  
  

• Government-issued ID (for specific services)
  
  

b. Payment Details

• Payment method (e.g. UPI, credit/debit card)
  
  

• Transaction history
  (Note: We do not store your complete card or UPI credentials)
  
  

c. Location Data

• Real-time GPS location (with permission)
  
  

• Used to:
  
  

  • Show nearby vendors and services
    
    

  • Assign deliveries and pickup agents
    
    

  • Improve estimated delivery time
    
    

  • Provide location-based offers or recommendations
    
    

You can enable or disable location access anytime in your phone settings. However, some features may not work without it.

d. Device & Usage Data

• Device model, operating system
  
  

• IP address, app interactions
  
  

• Crash reports and analytics (to improve performance)
  
  

2. How We Use Your Data

We use your information to:

• Process and deliver orders
  
  

• Recommend relevant vendors/services
  
  

• Facilitate secure payments
  
  

• Provide customer support
  
  

• Send updates, promotions, and alerts
  
  

• Improve our app experience using analytics
  
  

3. Sharing of Information

We do not sell your data. We may share your data with:

• Vendors & Delivery Partners: To fulfill your order
  
  

• Payment Providers: For secure transactions
  
  

• Logistics Providers: For delivering parcels or goods
  
  

• Analytics Tools: To improve service quality
  
  

• Law Enforcement: If legally required
  
  

4. Location Access Details

We access your location only when necessary, such as:

• When placing an order to show nearby vendors
  
  

• While assigning the nearest delivery agent
  
  

• To track parcel pickup or drop
  
  

• When using services that require navigation (e.g., rental delivery or parcel pickup)
  
  

Your location is never shared with other users and is stored securely in encrypted form, only for service delivery purposes.

5. Your Choices

You have full control over your data:

• Enable/disable location access anytime
  
  

• Opt-out of marketing communications
  
  

• View, edit, or delete your personal details
  
  

• Request account deactivation via support@yumpass.in
  
  

6. Data Security

We protect your data with:

• SSL encryption
  
  

• Secure cloud storage
  
  

• Role-based access for internal teams
  
  

• Regular audits and monitoring
  
  

7. Cookies & Tracking

We use limited cookies and analytics tools to:

• Understand user behavior
  
  

• Improve app performance
  
  

• Offer personalized deals
  
  

8. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected with a new effective date on this page.

10. Contact Us

For questions, complaints, or data access requests, contact:
📧 Email: support@yumpass.in