Yukae Kanji - Support

Need help with Yukae Kanji? Write to us.

yukaekanjisupport@gmail.com

We read every message and answer in English or French.

BEFORE YOU WRITE

Open the app, go to Settings, and tap About. Your Account code is there - tap

it to copy it. Sending it with your message tells us which copy of the game

you are writing about, which makes almost every problem faster to solve.

You can also write to us from inside the app: Settings, About, Contact

Support. A message sent that way already carries your Account code.

COMMON QUESTIONS

My progress is gone.

Settings, About, Backup keeps your whole save as a code. If you have one, send

it to us with your message and we will put you back.

I bought the Yukae Pass and it has not appeared.

Close the app completely and open it again - the store is asked afresh at

every launch. If it is still missing, write to us with your Account code.

How do I cancel the Yukae Pass?

On iPhone, open the Settings app, tap your name, tap Subscriptions, and turn

off Yukae Kanji. The Pass keeps working until the end of the month you have

paid for.

I found a mistake in a reading or a meaning.

Tell us which word or character, and what it should say. The dictionaries come

from open projects and we pass corrections on.

PRIVACY

Our privacy policy is at

https://sites.google.com/view/yukae-kanji-privacy

Yukae Development