Privacy Policy & Terms Conditions

Privacy Policy

Last Updated: [January 2025]

1. Introduction

[Yolo Shop Ltd] (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website [www.yoloshop.co.uk] or engage with us through our wholesale and dropshipping services.

2. Information We Collect

We may collect and process the following types of personal information:

Business Contact Information: Your name, business name, job title, phone number, email address, billing, and shipping address.

Transactional Data: Information about orders you place, payment methods, and details related to your purchases.

Website Interaction Data: IP address, browser type, operating system, and other technical data collected through cookies and tracking technologies.

Payment Information: Credit card or bank account details for processing transactions (Note: Payments are processed via secure third-party payment processors).

Customer Service Data: Information you provide when contacting us for support or inquiries.

3. How We Use Your Information

We use your information for the following purposes:

To process your orders and transactions.

To communicate with you about your orders, products, services, and marketing.

To provide customer support and respond to your inquiries.

To improve our website and services by analyzing your usage and preferences.

To comply with legal obligations, such as tax and accounting regulations.

4. Sharing Your Information

We may share your personal data with the following parties:

Service Providers: Third-party companies that help us run our business, such as payment processors, delivery companies, and website hosts.

Legal Compliance: In case we are required by law to disclose your information to authorities.

Business Transfers: If our business is sold or merged, your personal data may be transferred as part of the transaction.

We ensure that third-party service providers adhere to privacy standards and only use your data to perform necessary services on our behalf.

5. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements.

6. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.

Correction: You can update or correct any personal information we hold.

Erasure: You can request that we delete your personal data, subject to certain conditions.

Objection: You can object to how we process your personal data or request a restriction.

Data Portability: You can request a copy of your personal data in a structured format to transfer to another provider.

To exercise your rights, please contact us at [cs@yoloshop.co.uk].

7. Security

We take appropriate measures to safeguard your personal data, including encryption and secure servers. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will reflect the date of the most recent revision.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy or wish to exercise your rights, please contact us at:

Yolo Shop Ltd

cs@yoloshop.co.uk

Terms and Conditions

Last Updated: [January 2025]

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website [yoloshop.co.uk] and the services provided by [yolo shop ltd] (“we”, “our”, or “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms.

2. Definitions

“Customer”: Any business, organization, or individual who places an order for products through our website.

“Products”: Goods available for purchase through our website for wholesale and dropshipping.

“Website”: The online platform operated by [Yolo Shop Ltd] for conducting business, including [www.yoloshop.co.uk].

3. Account Registration

To purchase products, you must register an account with us. You agree to provide accurate and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

4. Order Process

Placing Orders: Orders placed on our website are subject to acceptance. We reserve the right to refuse any order for reasons such as product availability or suspected fraud.

Pricing: All prices are displayed in GBP and are exclusive of VAT and shipping fees unless stated otherwise.

Payment: Payment must be made at the time of order via the available payment methods. We reserve the right to cancel or reject an order if payment is not processed successfully.

Shipping: Shipping fees and delivery times vary depending on the destination and the shipping method chosen during checkout. Customers are responsible for any customs duties or taxes that may apply.

5. Wholesale Terms and Conditions

These Wholesale Terms and Conditions ("Wholesale Terms") apply to all wholesale purchases made from [Yolo shop ltd] ("we", "our", or "us"). By placing an order as a wholesale customer, you agree to be bound by these Wholesale Terms.

A. Eligibility for Wholesale

To be eligible to purchase wholesale products, customers must:

Operate a registered business (a valid business registration number or VAT number may be required).

Maintain a valid tax identification number (TIN) or VAT registration.

Agree to provide all required documentation to verify business status if requested.

Wholesale purchasing is intended for resellers, retailers, or businesses who intend to sell the products purchased from us.

B. Wholesale Account Registration

Account Creation: To place wholesale orders, you must create a wholesale account on our website. The information you provide during registration must be accurate and up to date. We may request additional documents to verify your business credentials.

Account Approval: We reserve the right to approve or deny wholesale account registration at our discretion. Wholesale accounts are subject to verification of business status and other relevant details.

Account Suspension or Termination: We reserve the right to suspend or terminate your wholesale account if we suspect fraudulent activity or violation of these Wholesale Terms.

C. Wholesale Pricing

Prices: All wholesale prices are exclusive of VAT, shipping fees, and any applicable customs duties. Prices are subject to change without notice but will be honored as listed at the time of your order.

Minimum Order Quantities (MOQ): Each product may have a minimum order quantity (MOQ) requirement. MOQ will be clearly stated on the product page. We reserve the right to update or modify MOQ requirements as needed.

Bulk Discounts: We may offer tiered pricing or volume-based discounts for larger orders. Discount structures will be provided upon request or clearly listed on our website.

D. Order Process

Placing Orders: Orders can be placed through our wholesale portal or by contacting our sales team directly. All orders are subject to acceptance by [Yolo shop ltd], and we reserve the right to refuse any order at our discretion.

Order Confirmation: Once an order is placed, you will receive an order confirmation email detailing the items, quantities, and total price. If any items are out of stock or unavailable, we will notify you as soon as possible.

Amendments: Once an order has been confirmed and processed, changes or cancellations are not guaranteed but may be allowed at our discretion. Please contact us immediately to request any changes.

E. Payment Terms

Payment Methods: Wholesale orders must be paid in full at the time of order unless a credit account is established. Accepted payment methods include bank transfer, credit/debit card, and other payment methods we may specify.

Credit Accounts: We may, at our discretion, offer credit terms to approved wholesale customers. Credit accounts are subject to specific terms and require the completion of a credit application form. Payment terms for approved credit accounts are typically 30 days from the invoice date unless otherwise agreed.

Late Payments: Late payments will incur an interest charge at a rate of [insert interest rate]% per month, or the maximum rate permitted by law, whichever is lower. Additionally, we reserve the right to suspend or cancel future orders if payments are not made on time.

F. Shipping and Delivery

Shipping Costs: Shipping costs will be calculated at checkout based on the size, weight, and destination of your order. The customer is responsible for all shipping costs unless otherwise agreed upon.

Delivery Times: Estimated delivery times will be provided at the time of order confirmation. Delivery times may vary depending on the shipping method and the destination. [Yolo shop ltd] is not responsible for delays caused by third-party carriers or customs.

Shipping Delays: While we strive to fulfill orders promptly, we are not liable for any delays caused by circumstances beyond our control, including shipping carrier issues, customs delays, or force majeure events.

International Shipping: For international orders, the customer is responsible for paying any customs duties, taxes, or import fees that may apply. We will assist in providing necessary documentation for customs clearance but are not responsible for delays due to customs.

G. Returns and Exchanges

Returns Policy: Wholesale returns are only accepted for defective or damaged products. If products are found to be damaged or faulty upon receipt, you must notify us within [7 days] from the delivery date. Returns will not be accepted without prior approval.

Return Process: To initiate a return, you must contact our customer service team with your order details and provide photographs of the damaged or faulty items. Once approved, you will receive instructions on how to return the goods.

Exchanges: Exchanges may be arranged in the case of defective products, subject to product availability. If the product is out of stock, a refund will be issued.

Restocking Fees: We may charge a restocking fee for returned items, subject to the condition of the returned products and the reason for the return.

H. Dropshipping Terms (If Applicable)

If you are using our wholesale service for dropshipping purposes, the following additional terms apply:

Third-Party Fulfillment: We will fulfill orders directly to your customers on your behalf. You must provide accurate shipping information for each order to ensure proper delivery.

Branding and Packaging: We offer unbranded packaging for dropshipping. Custom packaging or branded items may be available for an additional cost.

Order Handling: It is your responsibility to ensure that your customers' orders are processed promptly. Any delays on your end may result in customer dissatisfaction or order cancellations.

Customer Communication: You are responsible for communicating directly with your customers regarding any order issues, including cancellations, returns, or exchanges. We will handle the fulfillment but will not manage customer service for you.

I. Intellectual Property

Product Listings and Images: All product images, descriptions, and other intellectual property associated with the wholesale products are the property of [Yolo shop ltd]. You may not use these assets without prior written consent.

Branding: If you are reselling our products, you agree not to alter or misuse our brand name, trademarks, or logos unless otherwise agreed upon in writing.

J. Limitation of Liability

Product Liability: Our liability is limited to the cost of the products purchased. We do not accept liability for any indirect, consequential, or incidental damages resulting from the use of our products, including but not limited to loss of profits, data, or business interruption.

No Warranty: We make no warranties or guarantees regarding the suitability of our products for your business needs, including product performance, quality, or fitness for a particular purpose, except as specifically stated in the product description.

K. Confidentiality

As a wholesale customer, you agree to keep any proprietary information regarding our products, prices, and business operations confidential and not share this information with third parties without our consent.

L. Changes to Wholesale Terms

We reserve the right to modify these Wholesale Terms at any time. Any changes will be posted on our website, and the revised terms will apply to any orders placed after the update. It is your responsibility to review these Wholesale Terms regularly to stay informed of any changes.

M. Governing Law and Dispute Resolution

These Wholesale Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Wholesale Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

6. Returns and Refunds

Returns: We accept returns on faulty or damaged products within [30 days] from receipt of goods. To initiate a return, please contact our customer service team.

Refunds: Refunds are issued based on the payment method used and may take [30 days] to process. Refunds are only provided for defective or undelivered products.

7. Intellectual Property

All content on our website, including text, logos, images, graphics, and trademarks, is the property of [Yolo Shop Ltd] or its licensors and is protected by copyright laws. You may not use any of our intellectual property without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, [Yolo Shop Ltd] shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to lost profits, loss of data, or business interruptions.

9. Indemnity

You agree to indemnify and hold [Yolo Shop Ltd] harmless from any claims, damages, or liabilities arising from your breach of these Terms or your use of our website and services.

10. Termination

We may suspend or terminate your account or access to our services if we believe you have violated these Terms or engaged in fraudulent activity.

11. Governing Law

These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the "Last Updated" date will reflect the date of the most recent revision.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Yolo Shop Ltd

cs@yoloshop.co.uk