Learn the proprietary technique that has generated $3 billion in results in the last 18 years.
Double Your Booking Ratios in 2026
The Initial Phone Call - Education and Preparation from Call One to Double Sales
The Rise of the Patient Concierge Executive Sales Person - Why Data Shows Us You Likely Are Losing Millions
Improving Show % - the Secret Killer and How to Achieve 90%+ show rates
The Live Initial Consultation - Improving Same-Day Treatment Rates and Average Order Ethically
The Total Package - Doubling Package Sales Rates and Repeat Business
Follow-up - Maximizing Return Rates through Computer Utilization and Common Sense
For the first time ever at WOCON, this course will coach doctors, practice managers, and patient concierge/sales staff in the often-overlooked initial phone call. This course will teach techniques proven over $4 billion in results and 18 years of experience spanning North America, in how to prepare the patient for consultation in an ethical way to ensure preparedness to double booking ratios.
Attendees will learn a proven, replicable process of how to ask patients the right questions and provide the right information, in specific order, ultimately helping ensure the patient is ready to reserve a date to begin treatment on their first visit in the office, without pressure tactics.
After building one of the most successful plastic surgery practices in the nation, YT’s President, Jon Hoffenberg, along with Ed Syring, John Berry, Dan Grantham, and the rest of his executive team, realized that while much of what they did was counter-intuitive, it was replicable if taught by true experts.
Within the first two years, the YellowTelescope proprietary system was proven successful as practices around the country achieved substantial growth despite the worst economic recession since the Great Depression. 12 years later, their clients navigated the Covid-19 pandemic without a single client laying off a single executive sales person, with the majority achieving their biggest, or nearly biggest, sales months and years of all time upon re-opening. Indeed, the process works!
Since 2008, YellowTelescope has grown from a start-up to the medical industry’s premier staffing and practice training company. YellowTelescope’s proprietary model helps your practice identify, hire (if needed), and train your top-level staff such as patient care coordinators, practice managers, or associates. If a practice has excellent existing team members but wishes to grow, YellowTelescope offers a 2-day high-level intensive training seminar as well as onboarding and long-term consulting programs. Even during the COVID-19 pandemic, YellowTelescope practices maintained 70%-90% same day closing ratios for virtual consultations, and many hit their highest revenue months of all time.