Flydubai isnāt just a budget airline ā itās a vital part of Dubaiās broader strategy to remain a leading global aviation hub. Operating from Dubai International Airport Terminal 2, Flydubai complements Emirates by focusing on short to medium-haul routes, many to underserved cities across Asia, Africa, and Eastern Europe.
The Dubai office supports this mission by:
Managing region-specific services and route logistics
Coordinating with ground handling teams at Terminal 2
Serving as a touchpoint for inter-airline communication
Offering direct access to Flydubaiās growing route management and customer service teams
For the traveler, this means fast, informed service rooted in real operational knowledge ā not generic call center scripts.
Dubai serves as a transit hub for millions, and Flydubai's routes often serve as feeder flights to Emirates' global network. The Flydubai Dubai office helps transit passengers by:
Clarifying baggage transfer rules for mixed FlydubaiāEmirates itineraries
Helping travelers who miss connections due to flight delays
Advising on visa-free entry options for eligible nationalities
Rebooking missed connections on the spot when feasible
Offering hotel stopover advice or Flydubai Holidays packages during long layovers
Whether you're connecting from Kathmandu to London or Tbilisi to Johannesburg, the Dubai office ensures smoother transfers through the city.
Traveling with children adds complexity ā but Flydubai makes it easier, and the Dubai office provides on-the-ground help. Families can visit for:
Bassinet seat booking for infants under 2
Assistance booking child fares and infant baggage allowances
Guidance on stroller rules, baby food, and carry-on allowances
Ensuring families are seated together, even on full flights
Tips on airport family lanes and pre-boarding
Staff at the office often share family-friendly destination advice and help align flight times with children's sleep schedules ā a small but meaningful bonus for traveling parents.
The Flydubai Dubai office is particularly vital during peak Islamic travel periods, when demand surges and travel needs become more specific. During:
Ramadan: Staff guide passengers on flight times around suhoor/iftar, meal accommodations, and low-disruption itineraries.
Eid holidays: Families often travel in groups, and the office assists with mass bookings and special requests.
Hajj and Umrah: Flydubai offers special fares and services to Saudi Arabia; the office helps arrange group packages and reviews visa compliance requirements.
These seasonal services often require fast, accurate communication ā which is why visiting the office can be more effective than online channels.
Flydubai works closely with Dubai's Department of Tourism and local hospitality brands. The Dubai office serves as a connector between aviation and tourism, particularly by:
Promoting Flydubai Holidays packages that include flights and hotel stays
Providing concierge-level recommendations for visitors
Helping tourists with last-minute bookings or excursions
Offering multi-lingual support for international travelers seeking leisure options
The result? Visitors using Flydubai not only get a flight ā they get a full travel experience, with support and insight starting right at the Dubai office.