What Is The DHgate Website? - Is It Safe And Legit?

Source: DHgate, Tag: Everything about DHgate

Is DHgate a legit website? Find out if you can trust what you buy on DHgate.com.

Thinking of shopping on DHgate? With the increasing demand for products and services, so is the existence of e-commerce platforms on the internet; to an extent, one can literally get lost surfing online and looking for suitable and trusted online marketplaces to purchase products.
To every good thing, there is usually a loophole; despite the ease of shopping whatever you want anywhere in the world, we understand that there will be other websites posing as genuine to unsuspecting customers while their intention is to rid people of their hard-earned money. Knowing the reality of things like that, it’s safer to be more cautious with one’s dealing online; while others are real, they may not be popular enough for you to give a try or probably one or more negative feedbacks about them ends up breaking the camel’s toe.

Alibaba and Aliexpress we know, but other trusted and popular platforms are not familiar to us because we were simply not aware of their existence or just feel sceptical about buying from them. One of such numerous platforms is DHgate; although it has existed for years, and owns the rights to be addressed as a household name, however, most people are not sure of how legit and safe it is. Don’t blame them; many people will rather stick to their comfort zone-that are other familiar platforms than try new ones out. But it is our job to bring to you all the information you need to make you feel comfortable and happy for your online shopping experience.
Here is another one brought to you; this article will address what the DHgate website is and how safe it is to buy from them.
What is DHgate and What do you need to know about it?
DHgate is an international online marketplace founded in 2004 in China; just like Alibaba, this company is the first B2B platform and second-largest online marketplace in the world connecting buyers and sellers across globally to purchase products using their platform. Before we go into further details, you need to keep this in mind, DHgate does not sell or make products of their own, their main role is to provide a safe platform to support business owners and consumers to meet virtually, transact, and have a wonderful shopping experience. Most of the sellers on their platforms are producers, suppliers, and SME owners in China; as an e-commerce platform, the sellers are able to sell their products to their clients across the globe using the website.
With this in mind let’s talk about the wide range of products and services provided on the platform. As a company, they list different categories of products on their platform with the popular categories being: fashion, accessories, clothing, health, electronics, furniture, and computers. They have over 22 million products listings, and millions of different categories of products listed daily on their website. As a huge platform, they have 2.2 million sellers globally, and more than 26 million businesses and individual buyers from more than 222 countries and regions.
Different races mean different languages, we know how hard language can be a barrier in international trades; one of the ace services DHgate offer is providing a solution for multilingual sales meaning that your language is not a problem to an amazing shopping experience; Multilanguage services offered are: English, Italian, Russian, French, Spanish, Arabic, among other languages. As we said, DHgate is not new in the e-commerce business, with millions of buyers visiting the website, there is a transaction going on every 1.3 seconds on the website.
Their mission is aside from providing a shopping platform is to make the costs items affordable for buyers as much as possible and where necessary. DHgate also ensures that you are not only buying an affordable product but that you get value for your money; this means that they ensure that quality products are sold on their website at competitive prices. This is possible because some sellers on the platform are a sole business operation, while others are there to sell off excess goods at a discount.
What are the steps put in place to ensure sales of quality products?
Since DHgate does not sell products but rather provides an avenue for sellers to do that. As a company, they may not have a complete awareness of what sellers provide to buyers, and gone are the days when some sellers sell very cheap and inferior quality products to buyers leading to negative feedback. To end this, the company brought up a new idea and process to tackle the problem of listing poor-quality products and fake sellers on their platform. What is the process?

• • DHgate’s Quality control (QC) systems and teams ensure that the identities of sellers and business histories are thoroughly verified manually, automatically, and confirmed genuine before they can transact on their platform.

  • They ensure that such sellers' behaviour are investigated every time in case of uncertainty,

  • Not only that, their QC system avoids illegal, fraudulent, and counterfeit goods from being listed on their platform. This is one unique quality of DHgate’s products.

  • Even as a regular seller, when a transaction violates the platform’s business policies, such sellers must compensate the buyer. Yet another amazing service provided by DHgate, protecting buyers of their money.

  • To every fulfilled order, products are inspected by their tireless QC experts and are confirmed to be in good condition before shipping.

  • Again, sellers with good and reliable customer service are awarded a badge or endorsed to encourage buyers that they can be trusted.

We all stay where we are most valued, DHgate understands this concept which is why they stop at nothing to make their clients comfortable and enjoy their time while using their platform. We have talked about products quality; let’s talk about the services provided by the platform.
Services provided by DHgate Website
One of the services they provide is controlling the quality of products on their website and verifying the identity and authenticity of the sellers. As a company that understands the technological world and common challenges faced by other websites; one thing is certain which is, providing a trusted and safe transaction to all of their clients.
Fraudulent activities are common bottlenecks in online businesses, particularly eCommerce websites. They have impressive safeguards against frauds and illegal activities; they provide buyer’s protection through an escrow service. This means that to every product sold on the platform, they serve as the intermediary by holding the money until the buyer confirms the order was in a good state and as expected before releasing the money to the seller. For instance, due to their return policies, if a buyer is not satisfied with the products and the complaint, DHgate services include managing risk and dispute resolution.
When this happens and the dispute cannot be resolved, they rule in your favour by refunding your money back to you. Their business protection program is essential as it frowns against fraud, and if it happens, they freeze the seller’s account in the course of the dispute.
Most people are often unaware of this unique service, now that you know, you should not be afraid of stating your complaint if you ever have one. You need to know that protection policies cover transactions performed only on the website and not directly from sellers; in other words, if an order was not fulfilled using the DHgate platform, you will not be protected if anything goes wrong.
To use the buyer’s protection here is the procedure:

• • Immediately you receive the order, inspect the quality of the goods closely and initiate action the moment you receive an inferior and different item.

  • If you are not satisfied with your order, you need to act within a limited timeframe to be refunded. DHgate’s buyer protection is within a 90 days window period, but to be on the safer side, it’s best to contact the seller immediately there is an issue with your order.

  • If the seller does not reply to you within the buyer’s protection window, you can ask for a refund by opening a dispute.

Another excellent customer service is their tracking and delivery time. We all can relate based on personal experiences with numerous eCommerce websites out there. When you make an order, irrespective of your location, DHgate partners with the most reliable logistic company such as DHL, FedEx, and America Express to ensure that your orders are shipped within the recommended time, shipments are tracked, delivered to your location; and verify once it’s delivered. While most people’s orders get lost during transit, misplaced, or damaged, DHgate ensures that clients' orders are properly monitored from shipments down to the final destination.
We know using your card online on random websites sounds risky and can discourage you from experiencing something new; DHgate gives you the confidence you need to shop on their website by making it safe and secure for you to buy from. One thing is sure, you can’t lose your money because they ensure that you are protected till the end of the transaction. As your one-stop solution for online shopping, they provide secured internet finance and flexible and approved means of payment by partnering with companies such as MasterCard, Visa, and UPS to ensure ease of payment anywhere in the world. And yes, your card information or data are well secured and not accessible to illegal activities.
Frequently Asked Questions and Answers About DHgate
What should I look out for when buying from a seller on DHgate?
Since DHgate is only providing a platform for sellers to sell their products and with millions of sellers, you need to be keen with your decision when buying. Here are some things you check before choosing a seller:

• • Check their customer's reviews and feedback; we know the importance of reviews, particularly online shopping platforms. To avoid transacting with a dishonest seller that will lead to problems, wasting time, and money, you should read their reviews. While it’s likely to see numerous reviews, choose a seller that has been selling for a long probably within 2-5 years, and with a lot of reviews and above-average product quality.

  • Check their profile before purchasing goods; after reading reviews, check their profile to see their star rating and total feedback. Star ratings should be above 4.6 and 95 per cent feedback scores including customer service scores.

  • Read the product description; more often than not, some sellers give wring description of the product to entice the buyer. If you buy a wrongly described item and after delivery, you apply for a refund with items not as described as the dispute, DHgate may not approve it because you read the description before purchasing. For instance, a product may say Ylabel images in the listing at a jaw-dropping price, but in the description, the seller may say that it is only a label. While it’s deceiving, selling only a label and not the item, as a buyer, your job is to read the description and convinced before purchasing any product.

How long does it take to receive orders after fulfilling an order on the platform?
Following the standard shipping time, it takes about two to six weeks to receive orders. Although the delivery time differs based on the seller, your location, and the shipping method chosen by you. While DHgate standard shipping is shipped through China’s post or ePacket, if you need your order urgently, you can pay more to have it delivered to you on time which usually takes about 5 days to 2 weeks.
Final Words
DHgate is an amazing platform committed to protecting buyers by making the platform safe and secure for them. They are not just an international company; they are 100 per cent legit and ensure quality products are provided to their client's affordable prices. A trial will convince you; but remember, do your findings completely before entrusting your funds to a random seller in the store.