Is DHgate Safe For India Buyers? - Know Your Stuff Before Buying

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Is DHgate safe to purchase from for Indian buyers? Find out why China's leading e-commerce platform is a safe option for overseas buyers.

The e-commerce marketplace is one of the best things to happen to consumers; shopping from anywhere in the world without being there physically has been able to cut a lot of risks out of buying and selling online.
The more technological advancement, the more creative eCommerce becomes to ensure that the online shopping experience is more fun and easier for buyers. Wholesale businesses or consumers can buy literally anything within a few minutes and all it takes is a few weeks at most a month to have your goods delivered to you in your location.

With these great possibilities and experiences with online shopping, there are huge cases of fraudulent activities recorded in the course of buying online. The more internet penetration, the more the emergence of e-commerce websites; with most of them bearing names you are not familiar with. Also, some of these platforms mean no good for anyone as their sole aim is to defraud unsuspecting users. If you have ever experienced this before, it’s expected to become conscious of any websites before buying products on their platform.
In this article, you will know about how safe DHgate is for users, particularly Indian buyers. But before we go into that, let’s introduce DHgate to you.
What is DHgate?
DHgate is a top leading online marketplace situated in China; it is a safe and secured platform for buyers and sellers to transact globally. The company has existed for more than a decade and is the first B2B online marketplace in the world and over time has proved its worth to users globally. It is essential to know that DHgate does not sell products but instead provides a platform for clients. They are committed to making the platform safe for buyers including supporting companies and small business owners in China to sell their products.
They aim to be your one-stop solution to source a wide range of products at affordable prices. They list a wide range of products in different categories of products such as fashion, accessories, clothing, computers, health, electronics, and furniture. They list millions of products daily on their platform and have over 2.2 million registered sellers buying goods on the website. While most of their products are from China, DHgate has more than 26 million businesses and individual buyers from over 222 countries and regions.
As a small business owner, or customer buying for the first time, you can order products with no minimum requirements compared to some platforms that require high or moderate MOQ when buying products.
Products quality is super important when buying items physically or virtually, and one of the things that can keep customers is offering quality products. DHgate's mission is to provide value for your money, meaning that quality is paramount to them. To ensure that products listed on their platforms are of good quality, provide values to customers and protect the company’s integrity; these are processes taken to keep products' quality in check.

• • DHgate quality control teams identities sellers and their business histories thoroughly, and fact-check manually and automatically; the sellers are confirmed genuine before they can start selling their products on the platform.

  • Also, they ensure that sellers’ behaviours are investigated every time in case of uncertainty.

  • The QC system prevents illegal, fraudulent, and counterfeit goods from being listed on their platform.

  • As a seller, if a transaction goes against the platform’s business policies, such seller must compensate the buyer. Another unique quality of the platform is protecting buyers of their money until a transaction is confirmed completed by the buyer before sellers receive payments for the products.

  • To every fulfilled order, products are inspected by their tireless QC experts and are confirmed to be in good condition before shipping.

  • With millions of sellers on DHgate, there is not enough guarantee of getting good quality products from random sellers. To help in your search, DHgate awards badges or endorse sellers with good and reliable customer services to improve buyers’ experience.

DHgate is accessible to every user with an internet connection and smartphone or devices, meaning that distance or location is not a barrier to access products. While language can be a barrier in global trade, DHgate services extend to providing multilanguage serves to help communication become better and easier for both parties. Available multilingual services provided include English, Italian, Russian, French, Spanish, Arabic, Korean, among other languages.
On-time delivery can be a challenge for most eCommerce websites, but DHgate has excellent logistic services by partnering with leading logistic companies such as America Express, DHL, and FedEx to ensure that customers receive their orders on time irrespective of the location.
As your one-stop solution for simple and efficient online shopping, they provide secured internet finance, and flexible and approved means of payment by partnering with companies such as MasterCard, Visa, and UPS to ensure ease of payment anywhere in the world.
Now that you know DHgate is safe and legit for users including Indians, let’s take a top e-commerce website offering services to Indian buyers.
India is popular for its wealthy culture and population, with a population ranging in billions; it’s a perfect idea to create a market for customers in that region. Although the internet penetration is not too high, however, the e-commerce industry is booming because of its population. While there are popular indigenous online marketplaces including Indian mart, still, there are a lot of users who are interested in other e-commerce websites.
DHgate
After Alibaba, DHgate has successfully taken over the e-commerce world by attaining the unthinkable for the pleasure of their customers. In partnership with top suppliers globally, DHgate has an India store with over 11 thousand products listed on the page. They have a wide range of amazing high-quality products at very cheap prices, from Buddha statues, Indian jerseys, Indian t-shirts, Indian bracelets, plain caps, trendy turban, and inner hijabs at wholesale prices. With over 260 reviews and 5.5-star ratings, you can get different brands of products at good rates, and discount prices. Other categories of Indian products on the platform include sports and outdoors, home and garden, festive and party supplies. For the best Indian products, you can count on DHgate for satisfied items, easy returns, secure refunds, and most importantly fast shipping process.
You can also customize Indian products such as printing India shirt Indian; for other random products, you can check their inventory for your favourite products, and other goods at affordable prices. Products can be bought without MOQ, there is free shipping on some of the products, and you can utilize their promos and sweet deals.
IndiaMart
IndiaMart is India’s leading online B2B marketplace connecting buyers and suppliers globally; you can get a range of products from different categories. Examples of such categories are Drugs and pharma, food and agriculture, electronics, and industrial supplies. You can order electric products from premium brands such as Hyundai and AtlasCopco. As a buyer, you can contact them to help you find verified sellers of your favourite products. With over 143 million buyers and 80 million products and services; you can pay for products using multiple payment systems without a problem.
Amazon India
Amazon is no doubt a renowned website in the world; they have also penetrated the market and leading other e-commerce websites offering the same services. On Amazon Indian, you can find a wide range of local and international products of choice at good prices. With millions of users using the platform, most consumers have found the platform suitable to other any category of product. Although the prices of products can be on the high side, however, you can get good quality items that can be delivered to you on time.
Alibaba
Alibaba may not have a website dedicated to Indian buyers but the giant of e-commerce has been the number place for Indians to source electronics and wholesale products. Reputable for its competitive prices, Alibaba has millions of products listed on its website in over 40 plus categories ranging from clothing, gardens, fashion, among others. This company has existed for years and has become the first stop to source wholesale products cheaply, like DHgate, Alibaba is a platform to buy and sell, and there is a minimum order requirement on items. When searching for orders, remember to choose verified sellers and read the reviews before buying products.
eBay India
eBay is international commerce connecting buyers and sellers globally; they are committed to supporting economic opportunities for entrepreneurs, businesses, and individuals anywhere in the world. This brand has for years maintained a standard in the global market, including India; they good quality products such as clothes, handbags, computers, and electronics at low prices.
Flipkart
Flipkart is another Indian e-commerce platform; a highly ranked website working hard towards overtaking Amazon as a one-stop shopping destination. They offer a wide range of products such as clothing; mobile phones, home appliances at good deals and discounts. They work round and offer festival and events supplies at unthinkable prices. For every 100 rupees spent by their registered members on the website, you earn 4 super coins including free delivery.
Snapdeal
An indigenous leading website and self-acclaimed online Wal-Mart of India; the founder keeps building the website to be of the same standard as Alibaba. Snapdeal offers quality clothing products for men, women, and children; you can purchase home and kitchen products, beauty, and health products, electronics, and automotive at good rates on the platform. Buyers living in the same location can order products and pay for delivery.
Frequently Asked Questions about DHgate
How do I use buyer’s protection on DHgate?
To qualify for buyer’s protection on DHgate, their guidelines request you sign up on the platform firstly before purchasing products. If you decide to buy items without signing up, the buyer’s protection policy may not protect you if anything goes wrong with your order. If you need to use the buyer’s protection, here is how to process:

• • Once you receive the order, inspect the quality of the goods closely and initiate action immediately you receive an inferior or different item.

  • If you are not satisfied with your order, you need to act within a limited timeframe to be refunded. DHgate’s buyer protection is within a 90 days window period, but to be on the safer side, it’s best to contact the seller immediately there is an issue with your order.

  • If the seller does not reply to you within the buyer’s protection window, you can ask for a refund by opening a dispute.

Why DHgate does have bad reviews on products?
You need to know that DHgate is a platform to connect buyers and suppliers; most of the negative you see are not for DHgate as a company but for the particular seller offering poor quality products to customers. Due to different sellers on the platform, some sellers can use the opportunity to sell poor quality products as high quality. However, DHgate has equipped all the needed methods needed to avoid counterfeit products and illegal activities on their platform. On the other hand, buyers should always read reviews and verify the authenticity of any seller before purchasing items.
Are there fake reviews on DHgate?
Unfortunately, some sellers can stage reviews like it's from verified sellers; which is why you should go for sellers with more than 200 reviews to lower your risk off fallen in the wrong hands.
Conclusion
DHgate platform is a super legit platform created to make online shopping easier for businesses and individuals. As a big company, they offer products and services to over 250 countries around the world including India. As a large market with huge demand, India is another perfect country that has continually patronized DHgate for products ranging from electronics, computers, and other top favourite products. As a new person trying to use the platform, DHgate is safe and reliable for you to use. However, read through reviews properly before buying products, contact the seller for more clarity. If the seller feels reluctant in answering your questions, you should not hesitate to walk away from such a seller.
Remember that for every product bought on the platform, DHgate is there to manage risk, resolve disputes such as the buyer’s protection service. You can rest assured that if anything goes wrong with your order coupled with proofs, you will be refunded if the seller does not amend the issue.