How Does DHgate Shipping Work? - Shipping Time And Types

Source: DHgate, Tag: Everything about DHgate

Find out how shipping on DHgate.com works, and get the inside scoop on the best shipping times and types to ensure effective delivery of your products.

Shipping is a big part of e-commerce, and in order to have a successful e-commerce system, it is important to have a well-worked system for shipping.
Millions of people across the globe have become regular online shoppers as it's more comfortable, there are varied options to buy from, mouth-watering deals, and generally affordable. And with the pandemic that led to the closing of borders stopping or limiting buyers from buying their products, people have found better options to continue with their business, and that's through buying from e-commerce websites.

DHgate is a leading B2B and B2C online marketplace and has gained popularity across the globe for the unique products and services they offer to their users. The platform is your number one solution to purchase anything such as clothing, electronics, shoes, bags, gifts, gadgets, beauty products, and so on. DHgate has a reputation for offering a wide range of high-quality products at competitive prices compared to other platforms offering the same service.
The platform has over 22 million product listings and a record of 26 million enterprise individual buyers worldwide. As wholesalers, retailers, and individual buyers, more than enough products to buy from in different categories. One of the major challenges often experienced during inter trading is the language barrier. Still, DHgate, irrespective of the language you speak or you have challenges speaking English, DHgate has ensured that language is not a barrier. The platform has multilingual sales in languages like English, French, Turkish, German, Italian, Arabic, etc.
After researching products on the website and choosing which sellers to buy from, your next action is to create orders and purchase the products. Buyers would like to know the progress made, like knowing where their orders are and when they get to their destination. Having an idea of following up on orders gives the buyer some level of confidence. When other customers ask them for their products, it will be easier to know what to tell them.
This article will show you how to track your parcels on DHgate and how the shipping process work, including regular questions about shipping orders.
Order processing time on DHgate
Most people focus more on the shipping time, but many processes come before the actual shipping of orders, the shipping time is likewise important and must be factored into this but, the processing time is an important factor.
If the buyer is placing a heavy order, the processing time by the seller might take more time, if the order is within the seller's stock then it becomes shorter, within 3 to 15v working days to deliver the orders.
Dhgate has a very flexible shipping period; it depends on a lot of things like the order stock status, the location of the buyer, the source of the seller, and the shipping method. But Dhgate provides a delivery estimated time on their website.
Purchasing orders and shipping options
Immediately a buyer chooses the products and pays for orders; after processing the order, the sellers transfer the parcel to the courier service for shipping. However, the courier service's choice lies in the shipping options, even though it is free. These are the most used DHgate shipping options by sellers;

• • FedEx

  • Singapore Post

  • UPS

  • China Post

  • DHL

  • Hong Kong Post

  • EMS

Shipment using air freight:
The air freight shipping system is what is majorly used by most online eCommerce websites today, that is because it is faster although it can be expensive, most buyers are willing to pay that cost so that they will receive their order on time. it normally takes 5 to 14 days for air freight delivery, and buyers can then receive through their country parcel delivery service to their doorstep.
Using the sea freight:
This shipment method is also very common among shippers and buyers, mostly if you are buying in the huge bulk of containers and you are looking to cut costs. It is generally slower than the air freight; 20ft container shipping cost around $4000 to $5000 and might also take 30 to 40 days for the delivery.
Express shipment:
This means of shipping is the fastest option, which is provided by the listed company Dhgate is partnering with, like DHL, FedEx, Ups, and others. This shipping option takes 3 days to 5 days for delivery, most Dhgate buyers will enjoy this mode of delivery because of the company’s business relationship with these top delivery companies.
Dhgate shipping period

• • The company shipping period of time depends on the factors as listed below:

  • The processing time of orders indicates the time needed for the seller to send the product

  • The processing time differs, depending on the number of goods or orders or volume of orders

  • The shipping time depends on the shipping method selected

  • Holidays and accidents can affect the delivery time

  • Location of the buyer and seller can also be a factor

However, you have the chat on their website that allows you to communicate with the seller about the status of your order if the processing time is taking too long. The delivery period is usually within 3 to 25 working days.
DHgate shipping terms and conditions
Earlier on, we said that there are factors that influence how fast you can receive your order. One of the factors is the shipping methods- which are further influenced by your destination, courier service, among others. The provided shipping time for DHgate is one month. But if you want the shipping time faster, you can go for a courier service. These services are paid for (you can speak with your seller about this option). Here is the average delivery time for the DHgate shipping methods.
1. China Post: China post is the most used shipping method for shipping packages from China. This makes it overloaded and takes some time, like 4-6 weeks, for packages to reach their destination.
2. DHL, DHL- Abroad: Delivery time is one or two days and sometimes three weeks.
3. EMS, Quick: Takes about 4 -15 days.
4. FedEx, FedEx- Abroad: delivery time is between 1-7 days
5. Hong Kong Post/Singapore Post: Takes about 10- 27 days
6. UPS: Takes 3- 14 days
7. TNT: takes between 2-9 days.
Understanding how to monitor shipment on DHgate
Firstly, you need to know that there are factors responsible for when you will receive your products. Parcel arrival depends on your destination country and the shipping carrier. This shipping method or carrier also has delivery time based on your location (minimum and maximum delivery time). An average minimum shipping delivery time is usually within one to seven days, while the maximum delivery time is seven to fifty-four days. The minimum shipping time provided by DHgate is 20-25 days. Still, customers can receive their order before that time, depending on their location.
If you are making an order, be cautious of holidays and working days because holidays or rest days can cause a delay in processing orders and shipping.
After orders are processed, the parcels receive a tracking number when dispatched to the courier service. The tracking number often consists of letters and digits; the number is needed to track the location of your parcel. Every order on DHgate has its number, but you can't track the status of an order with this number.
For other packages, information about the order is shown along the journey. But to get the information about your package, the tracking number is needed. The number is always attached to the parcel once registered.
Note that your seller is the supplier and direct shipper of your order. Preparation or processing time is required before parcels are dispatched for shipping when you want to make an order. Parcels must be shipped before the due shipping time and viewed on the order information page. Immediately your order is shipped, the tracking number will be automatically received. You are advised to always track your parcel with package number on 17Track. However, some shipping methods take up to 8-12 days before you can track the parcel online.
All orders on DHgate are sent out with tracking numbers; the first thing you should do is find the seller's tracking number. The tracking numbers often come in different formats; for example, China post is usually YY…..CN. When you are tracking your parcel, enter the tracking code on the DHgate search bar to know to see the information on your order. If your tracking number is invalid, you can inform the seller or report it to customer service. Here is the process involved in tracking orders on DHgate;

• • log in to your account on DHgate

  • Select "My Orders."

  • Choose the order and select the order details

  • Copy your tracking number, paste them into the DHgate search bar, and track your order.

Opening a dispute on DHgate
Buyer has the opportunity to open a dispute on DHgate if they have a problem with their shipment, and they are unable to solve such a problem with their seller. It is also important to note that buyers have access to a refund if the company finds a valid reason to return the buyer's fund. This is thanks to their escrow policy that secure the buyers and ensure that sellers act responsibly to their buyers. To open a dispute on DHgate;

• • Login to your account using your personal computer

  • Select my DHgate, and then click My Orders

  • Search your orders, enter your order number

  • Select open a dispute

  • Select a reason and confirm if you; want to get a refund, return the items to the seller, or get a replacement.

  • Confirm the proposal and submit it.

Being a User of e-Commerce websites, there must have been a point where it took forever to receive your order, or you just gave up on waiting and moved on with other things. Millions of people across the globe have become regular online shoppers as it's more comfortable, there are varied shipping options to choose from, with mouth-watering deals, and generally affordable. In fact, some of DHgate's shipping offers are free.
And despite the pandemic that limited buyers from buying their products and receiving the fast shipment, DHgate have found great options to continue with their business, and that's through their commitment to their buyers and ensuring that they get a premium service from the company.
Frequently Asked Questions
What should I do if my order is shipped to the wrong address?
If the information available on your tracking order is different from the initially provided address, contact the seller by messaging them to confirm if the provided package number is incorrect. If you don't get any response from the seller, open a dispute requesting a refund while stating your reason.
Can I change my address after the parcel has been shipped?
No, you can't change your address in the system after the order has been shipped, but you can contact your seller by messaging them to know if it's possible to change the address.
How do I know if my parcel has been delivered to my destination?
Once your order has gotten to your country of destination, you will see from the tracking information that the parcel is in the destination country; you may also receive a message informing you that your order has gotten to your destination and the number of days it should get to your precise location. Once it arrives at your location, your local post office can either send you a message to inform you that they have received your order, or they call you to confirm your name, address and bring the parcel to you.
How do I know if my parcel has been delivered to my destination?
Once your order has gotten to your country of destination, you will see from the tracking information that the parcel is in the destination country; you may also receive a message informing you that your order has gotten to your destination and the number of days it should get to your precise location. Once it arrives at your location, your local post office can either send you a message to inform you that they have received your order, or they call you to confirm your name, address and bring the parcel to you.