How Do I Contact The DHgate Customer Service Phone Number? | Live Chat

Source: DHgate, Tag: Everything about DHgate

At DHgate, we are all about offering top notch services to everyone involved. We really value the customers who choose to do business with us and we make sure to give them nothing short of the best. This is why we have an established call center to ensure that your concerns get a listening ear any time and we always try to offer the solution that suits you.

We allow you to contact us in any manner that is most convenient to you. We have an all equipped customer service base that is capable of addressing all your concerns without hesitation. So, if you are thinking about reaching to DHgate, we are going to answer your questions and many more in this piece.
The Available Customer Service Communication Channels
We understand that communication is key in any kind of business. As a buyer, you want some assurances when you choose to spend money on a product. Besides, you also want to make follow up and ensure the entire purchase process is in check. Things like tracking your order or making an inquiry need to address in real-time. With this in mind, DHgate has set up an elaborate customer service platform that takes care of all the needs and concerns of the e-commerce platform.

Calling Over The Phone
Because phones are the most used devices in this age, we know that is what will cross your mind when you think about contacting our customer service. We have a caring team behind the mobile lines waiting to attend to you.
Because we serve a large customer base, we have decentralized to ensure that you get to talk to someone who understands your language and the local geography. The concept of local warehouses has made this so effective.
If you want to give us a call, kindly browse our contact page and click on the numbers. You will be given the prompts to follow based on your concern. You will be connected to someone who will listen and solve your issue or redirect you to the relevant place.
Depending on your location, you will need to check on the working hours because most of our customer support centres are open during working hours. If you want to call the headquarters in China, remember that our time zone is GMT + 8 and we are open from 9 AM to 6 PM. We are open every day of the week including weekends.
We have been using phone calls for a long period of time and we have been able to gather the data that will help in making our services better. We understand what kind of queries arise commonly among our customers and we also work to ensure that we provide lasting solutions. We have answered thousands of phone calls and classified the top reasons why people cal. Our statisticians have also identified the origin of the calls and we have gathered the percentages of the issues solved.
The data we have shows that a large chunk of callers who reach us on the DHgate customer service number is from California, Texas, Florida and New York.
We also noticed that majority of the questions that were asked were about shipping and delivery, refunds, request for information and charges. There were also people who called to ask questions and concerns that are not necessarily in these categories.
Live Chat
Another effective way of reaching out to our customer care centre is by using the live chat option. This is available on the website and it allows you to contact us by using a pop-up box that appears on the main website. Once you click on it and choose the type of question you have., you will be connected to one of our agents and you will engage them regarding the issues that concern you. This is a very convenient way of resolving issues on our website because we have many agents waiting to serve you. It takes a short time to solve your issue and you can do other things while you chat with us. It is more or less like talking to a friend on a chatting app.
It is our hope that you will get the issues resolved right there and then because the customer service teams are well trained and they have access to everything they need to serve you.
The good thing about our online chat channel is that it is on 24 hours a day, 7 days a week. It is the contact tool that we highly recommend you to use because of the convenience it guarantees.
We are eager to get your feedback regarding the chat tool. If you have any problems using it such as delayed responses, downtime or delayed message deliveries, let us know so that we may do our assessment and make amendments where need be.
Social Media
In this era of globalization, social media has a huge part to play. We have kept at par with the happenings around the world and the technological advancements in every way. We have established social media presence on most of the channels and you will surely find us where you like to dwell.
We are on Facebook, Pinterest, Instagram, Twitter, Linked and YouTube. If you have any queries, make a point of reaching out to us on any of the platforms. We reply to direct messages and any concerns addressed to us on our timelines. Besides being open to your queries, we also make use of social media to ensure that you are updated on everything that goes on at DHgate. In case of promotions, expansions or the introduction of new stores and products, you will be the first to know. So follow us and stay abreast of the information you need to know. Whether you are a seller or a buyer, these platforms offer a lot of opportunities. Our social media admins are ready to engage you so don’t hesitate to reach out.
When you are reaching out to us, it is good to highlight the problem you want us to address clearly. It is much easier for our team to offer solutions when you are precise and direct to the point. If you want multiple queries to be addressed, feel free to highlight all of them and you will get the appropriate response.
Message
We also have a messaging channel where you can send your issues and we will typically reply within 254 hours. This is available on our website and you can use it if your questions can wait. We work hard to sort the messages and reply in good time. If you think this will take longer, you can try the other communication channels.
We also have a dedicated dispute zone that handles all the issues about transactions and purchases that have not been completed.
Email
In the modern era, email forms one of the important modes of communication for all purposes. Emails make a good professional appeal but they can also be used for informal communication. We are open to communication by email. When you click our contact section, you will be prompted to click a link where you can enter your details and we will automatically receive your message in the form of an email. This mode of messaging makes it convenient for you.
The process of sorting the messages by our team is also made easy because you will highlight the topic that you want us to address in the message.
Fax
If you prefer reaching out to us via, fax, you are much welcome. It is one of the fastest modes of communication and we have embraced it to ensure that you have all the options at your disposal. If you want to reach our head offices, use this number to send a fax: +86-10-82025922.
Physical Address
The methods of reaching us highlighted above involve the advanced technological ways. But our offices are also open to you all the time. You can simply walk in and talk to us. This way, we will have a one on one interaction where your questions are answered in real-time and we hope that you will be walking home with a smile of satisfaction. When you walk into our offices, you will be directed to our customer care section where you will highlight your issues and the necessary follow up will be done. If you need help from a higher office, calls will be made and if necessary, you might be redirected to the right authorities.
As we expand to more regions, we will be looking to establish more contact points where you can walk in and get a listening ear at your convenience.
Currently, these are the physical locations where you will find us.
Locations:
Billing Address
Sunlight(UK) Trading Limited
167 City Road,
London, England, EC1V 1AW
Hong Kong
Digitrading Hong Kong Limited
NO.603, 6th floor, NATHAN CENTRE
NOS.508G-508K NATHAN ROAD
KOWLOON
FAQs

Can I Contact DHgate 24/7?
DHgate offers round the clock customer care services. We have an online chat tool that provides 24/7 services. If you have queries, they will be addressed at any time of the day. The customer service team at DHgate has all it takes to solve your problems. Our call lines are on during working hours and this can vary from region to region. For the headquarters, the time zone is GMT + 8. For emails, you can write to us at any time of the day and we will respond once our team gets to review the messages.
How Effective is the DHgate Call Center?
We have a responsive team that works hard to ensure they receive the calls coming through to our lines. And it doesn’t end there, we make sure to help resolve the issues that you are presenting with. Our aim has always been to increase the rates of customer satisfaction by providing relevant assistance. We understand that customers might have unique needs and we handle each case separately. We do constant quality checks to ensure that the staff working at the call centre are maintaining high levels of professionalism and giving the clients the information they need. This is made possible by an able review team that takes recordings of the calls and does periodic analysis. You will be duly informed as a customer if the call needs to be recorded for purposes of monitoring quality.
Is my data safe at DHgate?
When you contact us, we make sure that your data is stored safely. There is no access by third parties and we don’t misuse the personal information that you share with us. Rest assured that your data is safe with us because we care about your privacy and we don’t violate policies in that regard.
What Is The Best Way to Contact DHgate customer service?
we have put in place a number of ways to contact us. You can choose from the various options which include a phone call, messaging, sending us a letter or fax. Alternatively, you can contact us at our physical addresses and have your issues addressed. One of our customers’ favourites is the live chat because it offers a convenient way of communication and replies are made in real-time. In summary, choosing the best way to contact DHgate depends on what works for you. being a flexible lot, we let the customer’s interests take precedence and that is why we have put in place the various channels.
Conclusion
You can always feel free to contact us at any time because we are here for you. You are not limited to any particular form of communication. Just choose whichever works for you and you will be in for great service. Our phone numbers are open during office hours and the online chat option is on all day long. If you are a conservative, you can always opt for the traditional methods of communication because even then you will still get to be served.
We have many communication channels to ensure that we resolve all the issues that arise. We urge our customers to do background checks on the products and read the reviews of sellers before placing an order. Also read through the terms and conditions so that you understand what is involved before deciding to do business.