How To Cancel DHgate Order Before Shipping - Customer Services FAQ

Source: DHgate, Tag: E-Commerce Tips

Have second thoughts about your purchase? Find out how to cancel your DHgate order before shipping.

So, you are wondering how to cancel an order on DHgate. After all, why would you be reading this post? In any case, the knowledge is very important for anyone who plans to or is already buying goods from suppliers and sellers on DHgate.

There is a number of reasons why you might want to cancel your order. It may be because you changed your mind about an item you were about to purchase. Or maybe you only realized that the product you ordered was substandard or incorrect after the payment was processed. In some cases, customers have even been suspected of having their identities stolen and used to make unauthorized purchases.
Whatever the reason may be, it's possible to cancel any order made on DHgate before it reaches the shipping phase. We're here today to show you how to do that.

Reasons a Buyer May Want to Cancel a DHgate Order before Shipping
Dhgate is an e-commerce platform that allows customers to purchase products directly from China. This website was launched in 2004, and since then it has been helping people to buy goods from China at a lower price. If you are planning to buy something from DHgate, you need to register for an account first. Once you have created your account on this platform, you will be able to place orders and make payments.
If you want to cancel your order on Dhgate, you can simply do it by following a few simple steps. The process of cancelling an order on DHgate is very simple and easy. Before we show you how how to cancel an order on DHgate, we should at least mention some of the reasons or events that might cause the need for this action.
There are many reasons why you might want to cancel your order from Dhgate.com. Maybe you have found a better one or maybe you just made a mistake while placing an order. Whatever the reason is, you will have to contact DHgate customer service if you want to know how to cancel an order on DHgate before it is shipped out.
Other reasons you may want to cancel an order include:

• • If you may have mistakenly placed the order

This is a very common reason for people to cancel their orders. For example, you could have placed the order in error or by mistake. Sometimes, you might have ordered the wrong product or the wrong version of a product. In other cases, you may have just clicked on the button by mistake.
If you realize that you have made a mistake while placing the order, it is necessary to cancel your order as soon as possible. However, if you wait too long and the order has been shipped out to you, it would be impossible to cancel it.

• • You do not need the item anymore

Another reason could be that there was a problem with the seller, such as their customer service, payment options, or product quality that you were not aware of until after placing an order. This can include issues such as poor communication, delayed shipping times, or unresponsiveness to your messages.

• • Change of Mind

You can also change your mind after placing an order. If you have placed an order and have changed your mind about buying the item, you can cancel your order before the item is shipped. If the order has already been shipped, please refer to our Returns Policy.

• • Wrong Address

You have provided the wrong address at the time of placing the order and now you want to ship it to some other address. But as per Dhgate's policy, once an order is placed, you cannot change its shipping address whatsoever. So if the new address is different, then better cancel it right away and then place an order again with the right address.

• • If an item is out of stock or back-ordered

This is a situation where you have placed an order for a product that is not available at the moment and hence, the seller can't ship it to you.
Even though rare, the sellers occasionally have items that are out of stock or back-ordered, which means that you will have to wait a little longer to receive your item(s). Once the company has confirmation from the seller that there will be a delay in shipping, you will be informed so you may decide whether to wait or cancel the order altogether.

• • Payment Cannot be Authorized

This is one of the most common reasons. Sometimes, a customer makes an order but does not realize that the billing address and other information were not correctly entered. Once this happens, the payment processor fails to authorize the transaction and the order is not fulfilled. In such cases, you need to contact customer support immediately to cancel your order.

• • Quantity is Incorrect

Sometimes, a customer may order something but later realize that he or she has ordered the wrong quantity of product. If this happens, you should let Dhgate know right away so that they can fix your problem and send you a new item with the correct quantity. Alternatively, you can cancel it and start the purchasing process afresh.
Buyers may also sometimes realize later that they chose the wrong size or colour. This necessitates the need to cancel it. If you have ordered the wrong size or colour by mistake, you can cancel it as long as the order status is "Not Shipped".
Steps to Follow to Cancel DHgate Order
If you have placed your order on Dhgate but have changed your mind, you can cancel it. It is easy to do so. The trick is in doing it before the order goes into processing. The good thing is that most of the orders are shipped by the sellers within a few days. So, if you have placed an order and want to cancel it, you can do that easily within a few days.
If you are not sure whether or not you can cancel your order, contact the seller and ask them whether or not they have dispatched your order yet. If they have not dispatched your order yet, then you can get the cancellation done with ease. However, if the seller has already dispatched the item, then your only option is to wait for it to arrive and then return it.
There are two ways to cancel an order on Dhgate. First, you can contact the seller directly and submit a cancellation request. If the seller has yet not shipped the product, they can accept your request and refund your money back into your account in 7 days.
Alternatively, you can do it yourself. The steps below direct buyers on how to cancel an order on DHgate.
Step 1
The first thing to do is to log into your Dhgate account and click the "My Orders" tab.
Step 2
Go to your “My Dhgate” section, which is located in the top right corner of the screen. Click it and select “My Orders” from the drop-down menu. A new page will appear showing all your recent orders. On this page, search for the order that you want to cancel and click its “Order Details” link.
Step 3
Next, go to the bottom of the page and click on “Cancel Order”. A message box will appear. Write a message about why you want to cancel the order. Fill out the necessary information in the provided form. This is where you will state your reason for cancelling the transaction. You can choose from a variety of reasons such as Wrong Item Ordered, Wrong Size or Color Chosen, Duplicate Orders, and others. Make sure that you provide as much information as possible in this form so that your request can be processed efficiently.
Please note that the "Cancel Order" button will not appear if the seller has already shipped out your order or you have already received it. In this case, please contact Customer Service to help you with a return or exchange request.
Step 4
Finally, click “Submit” when you are done and wait for the reply via email or phone call within 24 hours. The seller should receive a request from you to cancel the order. Once they accept, the order will be cancelled.
The different States of an Order
Knowing how to cancel orders on DHgate may not be the only important piece of knowledge needed. Buyers should also know what determines whether or not the cancellation can be performed. In this regard, a buyer needs to be aware of the different status of an order and what they mean when it comes to ordering cancellation. Orders can be in either of the three states mentioned below:

• • Pending

This means that the order has been placed, but DHgate hasn't received the payment yet. It is possible to cancel a pending order as long as it hasn't been paid for.

• • Processing

Once an order has been paid for and DHgate has received the payment, it is considered processing. Orders in this state can no longer be cancelled and have to be returned after delivery.

• • Complete

Once an order has been shipped, it will show up as complete and cannot be cancelled or returned anymore.
Frequently Asked Questions
Can I Cancel my Order before Shipping?
Yes, as long as your order status is not "processing". The customer service can cancel that order for you.
How do I Cancel an Order?
You can cancel your order within 24 hours of placing it. If your order is still in the payment pending status, you can cancel it by yourself. If the payment has been completed and the order status is processing, you will need to submit a ticket to our Customer Support Center with your request for cancellation.
When Can I Cancel an Order?
You can cancel an order before the seller has shipped it. You need to sign in to your account and go to My Orders, find the order you wish to cancel, and click the "Cancel Order" button on the right side of the order.
Can I Change my Delivery Address after Placing an Order?
You can edit your delivery address on the checkout page. Please note that if your order has been shipped, you cannot change the address.
How long does it Take to Process a Cancellation?
Once your request has been sent, it will be processed and approved within 24 hours.
How Long does it Take to Receive a Refund after Cancellation?
It depends on the payment method you chose when placing the order. But typically, if you used a credit card or debit card, it may take up to 30 days for the refund to show on your credit/debit statement. And if you used PayPal or other payment methods, your refund will be processed within 2-3 days of you cancelling the order on DHgate.
Conclusion
DHgate is one of the best reliable online marketplaces to buy products from China. But sometimes you have to cancel the DHgate order because you don't want the product or found another cheaper option, or for any other valid reason. So, in that case, you need to know about the company’s cancellation policy and how to cancel an order on DHgate before shipping. That’s exactly what we have shown you already. We believe this post proves helpful to you.