Last Updated: June 20, 2026
ICCKH Company ("we," "our," or "us") operates the Eticket Application mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App to submit ticket requests, track project updates, and manage internal operational workflows.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the application.
To provide the core features of the Eticket system, we utilize standard device system features to collect necessary user data. We do not request or maintain persistent broad access permissions to your device’s personal media storage.
Device Interfaces & Shared Systems
Notification Alerts: With your explicit permission, the App may send you push notifications regarding ticket updates, status changes, assignments, and critical project alerts. You can opt-out of these at any time through your device’s system settings.
System Photo Picker / Camera Access: The App utilizes your device's native system photo picker and camera interface. This allows you to explicitly choose, capture, and upload specific picture attachments directly within tickets (e.g., uploading screenshots of technical issues, profile photos, or visual project reports). The App does not have persistent access to view or scan your photo library.
System File Picker: The App interacts with the native system file picker to let you select local documentation or save downloaded files/tickets. The App does not request, require, or look at broad device storage folders.
Personal and Operational Data Collected
Account & Profile Information: Names, corporate email addresses, and account credentials used by clients and internal staff.
Ticket & Project Content: Text descriptions, project requests, support cases, task requirements, transaction histories, and user-submitted attachments (images and files).
Operational & Performance Metrics (For Internal Staff): Logs of employee activities, including ticket assignments, task follow-up intervals, response times, progress updates, and task completion statuses to evaluate productivity and KPI achievements.
Note on Data Privacy: We do not scan, browse, or store background photos or personal files from your phone. We only process files and images that you explicitly select, attach, and upload through a designated feature within the App using the secure Android system picker.
We use the information collected via device permissions and user submissions to manage project workflows and maintain workplace accountability:
Workflow Management: To process client project requests, track ticket statuses in real time, and document historical ticket updates.
Communication & Alerts: To power automated email updates and instant Telegram notification integrations, keeping both clients and internal staff updated on real-time alerts.
Internal Operations: To monitor staff performance, calculate KPI metrics, evaluate department productivity, and optimize overall workflow efficiency.
Security & Optimization: To troubleshoot operational bugs, verify transaction histories, and safeguard user account transparency.
We implement commercially reasonable technical and organizational security measures to protect data processing within the Eticket ecosystem.
Local Storage: Files or photos accessed via native system pickers remain strictly local on your device until you actively attach them to a ticket.
Server Retention: Uploaded ticket histories, communication logs, and internal KPI records are securely maintained on our servers to fulfill ongoing customer service obligations and corporate reporting requirements. Data is retained only as long as necessary or as contractually agreed upon with clients.
We do not sell, trade, or rent your personal data to third parties. To deliver our communication features, data is shared with or processed by the following third-party integrations:
Telegram Integration: Brief communication metadata or real-time alert text may be channeled through Telegram's API to ensure swift notification speed across teams and clients.
Email Service Providers: Account information and status changes are shared with transactional email servers to dispatch automated ticket follow-up logs.
The Eticket Application is intended exclusively for professional business communication, project tracking, and internal operations. It does not knowingly collect or solicit data from anyone under the age of 13. If we learn that we have inadvertently collected personal information from a child, we will delete that data immediately.
We may update our Privacy Policy from time to time to reflect operational changes or compliance updates. We will notify you of changes by posting the revised policy inside the App and updating the "Last Updated" date at the top of this document.
If you have any questions, feedback, or concerns regarding this Privacy Policy or how your data is handled by the Eticket Application, please contact ICCKH Company at:
Email: dinaa.vong@gmail.com
Website: https://www.icckh.com